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I feel compelled to provide you with some feedback regarding an exemplary member of your team - Anthony.
This polite, honest, knowledgeable, humble, attentive and caring gentleman has honestly gone out of his way to ensure that my wife are happy with our quote, holiday and the service received by your company.
Holiday companies aside, the service I have received from Anthony is the best I have ever received when purchasing anything. I feel like I have had a personal shopper with me up until my holiday. Anything I need help with, I feel safe in the knowledge that he is on the other end of the phone and will do everything in his power to assist, no matter how annoying, stupid, stressed, rushed or worried I am about a certain aspect of my multi-trip holiday to Italy. He needs a commendation, raise, bonus, award, present or something for what he is doing for your company.
I never normally give feedback like this but credit where credit is due, Viva holidays should feel honored to have a member of staff of this caliber and I am sure to recommend the company to everyone in the hope that all your other staff member are held in the same regard (and from my limited conversation with other team members I am sure that they are!) I will be back 110%.
Thank you Anthony and thank you Viva Holidays.
Hi just to let u know we had a fantastic holiday in Las Vegas and New York and we would definitely book with u again thank you very much for all your help
Just a quick note to thank you so much for organising our trip.
Everything worked perfectly, and we had a great time. Even the weather was fantastic.
Once again many thanks and best regards.
Thank you for a most delightful holiday, everything ran like clockwork. The first hotel, the Grand Tiberio was overbooked but they transferred us to The Columbus next to The Vatican which was ideal.
Firstly I would like to thank you for the Vegas and LA trip, I comeback last week and it was a great trip and everything went smoothly.
Holiday was fantastic. Would recommend both hotels. New Yorker was in a great location. Mexico was great too plenty to do if you wanted it or just to relax as we did. All in all and amazing holiday.
Our holiday was brilliant! So good that I'd like to see what deals you have for New York.
Just a quick note to let you know that we enjoyed the holiday in Lanzarote very much.
The hotel was lovely, spotlessly clean, the staff helpful and friendly and the food was very good.
The only downside was that it was, for us, just a little too far out of town - I'm not very mobile, I'm afraid but other than that, everything went well and it was a lovely break.
Many thanks for all your help.
Best wishes - Kathryn Warbrick
Just wanted to let you know that our New York and Mexico holidays were absolutely fantastic. The NewYorker, Gran Bahia Principe Tulum and the Occidental Xcarat Hotels were all excellent. The flights were all very good as well.
Thanks very much for your excellent communications and organisational skills in getting things sorted. The BA flight being cancelled at the last moment didn't help, but your help it getting us into another hotel and the nature you went about this was first rate
Thanks again and speak soon.
Chris & Michelle
I must start with a big thank you for creating such a wonderfu holiday. We had the BEST time in NYC and Jamaica in December.
I also believe my Managing Director has booked with yourselves and flies out on Monday to NYC/Mexico following my recommendation
Many thanks for all your past help again, I shall continue to sing your praises.
Regarding the recent holiday I have not long been back from, I would like to announce my huge gratitude for your help. It was one of the best holidays I have been on. Everything went smoothly with no problems. Both hotels were lovely especially the Mexican one! And all flights were smooth. Thank you so much for all your help with this! I will definitely be booking another holiday with you soon!
I just wanted to say a very big thank you to Mike who organised my New York and Antigua holiday. He was very patient and his advice and knowledge was excellent. I couldn\'t book straight away as my son in law was waiting for his holiday dates to be confirmed,but Mike didn\'t pressure us. Then we changed our minds from St Lucia to Antigua, after Mike had already done a lot of work on the quote, but again, nothing was too much trouble for him. Then we asked him to change our flight times... He was so professional and his customer service was excellent. I have my own business and would be delighted to have someone like Mike on my team. Big thanks Mike
Maureen, Glyn, Vicki and Alun
I would just like to say how happy we were to book through you again , you are always so helpfull, i have recommended you to my friends. keep up the good work.
thank you so much
Ruth and family
Thank you for organizing our holiday every thing went to plan as you said it would The aqua blue was a great choice for children Thanks again and rest assured I will be using you again
We have just returned from the holiday that you organised for us. I would just like to let you know that the service you provided was very good and thank you for that. Also - the hotel was fantastic and we could not fault any part of the holiday. so thank you and hopefully we will use you again in the future.
Just a quick note to let you know the holiday you arranged for us was an overall success. We enjoyed most aspects of it, though the boat was a disappointment and I will give you a run down on that later in the e-mail, this however did not detract too much from what was a very good experience.
• All the transfers went very smoothly, we were met at the arrivals terminal and personally escorted to our transport.
• The excursions in Cairo were excellent.
• And all flights were on time and booking in was easy.
• Hotels in Cairo and Luxor were good, Hotel St George in Luxor was exceptional.
• The guide (Abou) on the cruise was excellent
• Your part of the holiday went without a hitch, rest assured that I would not hesitate in contacting you again when we plan our next holiday.
Just wanted to thank you for arranging our last trip to Egypt. Everything was brilliant. Again thanks for making the arrangements. The only problem was that we thought we were staying 3 nights in Cairo but ended up two nights as we arrived at the hotel at 7am on the 5th/6/10!! Now that we have the travel bug – we are looking to go again!!
Despite the bad reviews about Viking Airlines, very minimum delay and basic inflight service which we expected so very happy with the flights. Excellent holiday had also done my research again so knew what to expect and lived up to expectations and reviews. Paid extra for a sea view room. Excellent Animation team only negative comment was lack of professional entertainment . All in all had an excellent restful time which is what we went for at a lovely hotel. Many thanks also for your excellent customer service and hopefully will use your company again.
Regards and thanks again.
I thought that you would like a little feedback from our holidays. It was excellent thank you, I would recommend your services again.
Our holiday was handled professionally and everything went smoothly, Thank you very much for all your help.
Thanks for booking our holiday. It was a really nice place. clean spacious rooms. Polite staff.
Had a good break.
Just to say thank you viva holidays team. We had a very good holiday in turkey. The hotel you recommended was very good as well.
When I typed into google new york and mexico/barbados twin centres i think your website Viva were the 3rd down the list. Your speedy responce and lovely mannar was what secured the deal for me. You have been very patience and great to deal with.
I thought I would drop you a quick email to say how much we enjoyed the recent holiday to Egypt!!
My wife and I thoroughly enjoyed it. So much so that we emailed the hotel to thank them and completed an online review on Tripadvisor.com The only complaint was about the quality of the food on the Monarch flights, and the outbound delays!!
Everything else was wonderful.
Thanks for a great holiday!
I just wanted to thank you again for all your assistance and patience helping me with the trip to Monte Carlo i booked with you for my husband and myself, we arrived back last night and i have to say we had a fantastic time.
I would not hesitate to book with Viva Travel again and i will recommend the company to all my family and friends,
Many thanks and kindest regards
Just back from our holiday at Dreams Beach Hotel. We had a wonderful holiday, excellent staff, good variety of food, grounds of the hotel kept to a high standard, (mosquitoes huge problem). Also as you had stated the worries of the middle east not effecting Sharma Sheik.
Thank you so much for your professional service, will be booking again with you soon.
I would like to take the opportunity to thank you for your help when booking my holiday. I felt that you were very helpful and professional and would not hesitate to recommend your services to any friends or colleagues who are looking for a holiday. We will soon be booking this year’s break and rather than shopping around I will be giving you a call to sort it out for me.
Just a quick word to say that we have yet again booked another holiday trip through your good self. I was most impressed with all the arrangements you kindly made for us last time, and everything single aspect of that trip to Spain turned out very enjoyable. That pleasant experience had a direct bearing on us booking with you again, and I feel sure that the excellent service you provide will see me and the family have a great time, now, in Portugal. I will drop you a line when we get back.
Many thanks for all your efforts. Gary Lowe
We had a very relaxing and great time on the holiday we booked with you.
However, the flight with Monarch was one of the worst I have ever had to go on. It was extremely cramped, if I was in a position to ever need to perform a brace position whilst travelling with Monarch – I would fail! My nose would be resting on the top of the seat in front. If I was 6ft 6 I could understand this but I’m 5ft 11. When we arrived we were quickly met by our representative from Longwood and it was a short transfer to the hotel. However when we arrived my girlfriends baggage was missing from the top of the bus. We were assured it would be found and wasn’t an issue. I checked in and opted for the upgrade to the new part of the hotel. Once we were taken to our room our lost bag turned up 20 mins later so nothing really to complain about there. The hotel was excellent, very clean, friendly staff and the food was fine. The facilities were also great and were exactly as we expected from looking at the hotel online. On the first day of the holiday we met the female Longwood rep who was English and had been in Egypt for the last few years and knew it well. She was very informative and helpful and gave lots of great advice on the things we could do.
What was disappointing was that we tried to book an excursion through Longwood on the third day and the local male rep couldn’t provide the excursion we wanted which I believe was a Bedouin night with meal and belly dancing and a camel ride. He did try and sell us a similar experience without the belly dancing and wanted to charge more than originally quoted by our rep on the first day. Then he got on the phone and said we could go along to the Star gazing night but would have to stay in the tent whilst everyone else watched the stars and he could maybe arrange for a belly dancer. Anyway it all got a bit farcical (and to be honest I found it quite funny) so I decided to skip any excursions.
For the trip back I paid the £80 to upgrade our seats to have the extra leg room, I didn’t want to end the holiday with a miserable experience.
Stan to summarize:
• Very happy with the level of service I received from you whilst booking the holiday.
• The hotel was great, no complaints about anything.
• Longwood – could have been better but again we were only there for a week and had a very relaxing time.
• Monarch – will never fly with them again.
Based on my experience I would be happy to recommend Viva Holidays to my friends and family.
I thought I would just let you know how pleased we all were with our recent holiday to Egypt. I must admit I was a little sceptical booking on the internet, however at every point we were met by the local representatives who couldn’t have been more accommodating.
Thank you for all your help.
Regards Mark Henderson & family
Sir, First, I would like to thank you for all your good work. I have given your name to several co-workers. The trip was great. Cairo hotel was nice, but not near anything you would want to walk to, plus that is one dirty town. I wish I had requested one day to see the Museum and the Pyramids, then left. The guide we had for those trips was fantastic! I think her name was Allaa... she is assistant to the main Archeologist. The Nile River Cruise was great... Sharm El Sheikh was very nice. The hotel was 5 star, but being open just 4 months.. the service was 3 star, and it was 10 minute drive to anything. I am giving you all the little negatives, but believe me, we had a fantastic time, AND we will definitely use your services again
I am simply emailing to Thank You for organising our honeymoon for us - we had a fabulous time and cant thank you enough for getting us exactly what we wanted. i hope to use you again for fututre trips.
Just to let you know that we had a great holiday and that you were very good with the advice that you gave us and very efficient. Thanks for the efficient way that you handled our booking.
I would just like to tell you of the wonderful holiday that we had with you.
I also can not tell you enough how helpful Ginette was. We had a problem with flights and she called me back and sorted the issues out straight away.
The high service she gave our family was 5 star, she is a asset to you.
The hotel was lovely and the staff were very helpful and friendly, the food was lovely and the choose was great.
It is refreshing to know that hotels on line are as good as they say.
we would like to book with you again for Christmas and i have spoken to Ginette about this.
Anyway just a big THANK YOU for a well needed rest on holiday