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Feedback feefo 91% positive feedback

Product Reviews - 91%

Excellent (65)

Good (36)

Poor (0)

Bad (2)

Service Reviews - 91%

Excellent (113)

Good (53)

Poor (4)

Bad (2)

Ratings Guide: Excellent Good Poor Bad

MOROCCO CITY

Service rating : Well organised and a great price
Product : Fantastic 25th anniversary present for me and my husband

18-Sep-2018

Morocco

Service rating : The customer service is excellent. Andrew, in particular, helped me purchase 2 bespoke holidays this year....both were of optimal importance because I was treating family members and friends who had supported me through very difficult times in life.

On a couple of occasions when Andrew was not available, I spoke to his colleagues who were professional and equally helpful.

I am very impressed by Viva and would highly recommend them.
Product : Andrew listened attentively to the needs and desires of mine and the people who were travelling with me and organised the perfect holiday.

My sister, friend and I stayed in a 5 star beautiful hotel and spa near the city centre. The hotel was amazing. We had excellent service, the staff were warm, accommodating and friendly, the food was delicious, the hotel managers met guests in person to get feedback about their stay, etc.

Our transfers from the airport to the hotel and back were well organised and ran smoothly.

Andrew also organised an excursion with camels. It was excellent! We dressed in traditional clothing, were given a her calm, knowledgeable and friendly tour guide who made us feel at ease. As part of the excursion we also stopped for some traditional mint tea, which was delicious.

17-Sep-2018

Tallinn & Helsinki City

Service rating : I would buy from them again. The service provided was quick and easy
Product : Overall the holiday was very good. Just two small issues to report to you.
1) The hotel provided to us in Helsinki was overall good but was in desperate need of a clean. The corridor carpets were not vacuumed all the time we were there.
2) The baggage allowance of only 1 bag at 20kgs was insufficient for a couple for a six night break and we had to purchase extra baggage allowance. In future I will be looking only to book breaks with sufficient baggage allowance

17-Sep-2018

Europe & Africa

Service rating : Great suite of holiday packages and great customer service. Will definitely recommend Viva Holidays to my family and friends. Planning on sticking with this agency.
Product : Had a great time on the trips!

16-Sep-2018

TALLINN & HELSINKI CITY

Service rating : I received excellent service, both online and over the telephone when I had a query.
Product : Excellent Hotel, perfect location. Staff were first class and very helpful.

16-Sep-2018

Europe & Africa

Service rating : Da Vinci Hotel, Milano, Italy: no extractor in the toilet, bath area tiles are black(fungus)👎👎👎👎

Post office Hotel, Chur, Switzerland: no air condition, bed bugs in the beds and we all were bitten by bed bugs and had allergy for somany days after the holiday. 🙀🙀🙀🙀When my husband complained to the receptionist, she replied,"I am sorry about this." Shops are closed on Sundays, so we could not do shopping and was not able to buy bottles of water. It is just a Town Centre, nothing to do. 👎👎👎👎👎👎

Please infuture, do not sell trips to tourist on weekends because you know the area's facilities.

On the whole, as a family, we could not enjoy this trip. I think we deserve a full refund of our trip expenses.

DCA
Product : Waste of money. Nothing to do in Switzerland on Sunday.👎😹😹😪😪😡😡😡

15-Sep-2018

Tallinn & Helsinki City

Trip was what I wanted, ticketing was efficient by email. Hotels, whist not premium, were pleasant and in great locations

15-Sep-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Very good. Answered any queries I had quickly and in the main friendly. Ione problem occurred with downloading nd printing one of the sets of twin tickets and I found the response initially very unhelpful
Product : Everything that was organised from air travel, rail travel and 2 of the hotels

The Viennese hotel City Hotel was really not up to standard. The staff were lovely but the hotel was basic in the extreme. No tea/coffee in room, furniture in room sub-standard. For example, plastic garden style chairs in the room instead of decent armchairs, garden style corner table.

I have travelled with you several times and this was not what I had come to expect. I have recommended you, unreservedly to friends now I will be less totally committed.

14-Sep-2018

ITALY CITY

The holiday was a real success transport and trips were well organised and value for money. Really enjoyable holiday.
Advice would be to book taxi from Airport in Rome to give you more time in the city as we did.
Also stay away from restaurants close to main attractions as they deliver poor quality food at high prices.
Best food was in not so busy areas
On last day took our own trip to Venice as we had already done wine tasting in Florence well worth the trip by train.
Generally all arrangements were as promised really good trip!

14-Sep-2018

Europe & Africa

It was brilliant for managing the trip.
Thanks

14-Sep-2018

OSLO & BERGEN

Service rating : Hotels good train journey not great
Product : Hotels good but train journey not

14-Sep-2018

Europe & Africa

Great holiday organised to meet our needs

14-Sep-2018

Europe & Africa

Service rating : We had good service from Viva for arranging multi-center visit to Spain, both travel and accommodation. The travel by flights to Spain, internal flight and trains worked out well, and the accommodation was generally of the expected standard. The hotels (suggested by Jade) were located well to enable sightseeing and also for onward travel.
Product : I feel the overall package was approximately reasonable value for money.

14-Sep-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Very well organised travel to the 3 countries.Hotels mixed views on these but all had comfortable beds and clean.Hotels were in good locations.
Product : Would definitely recommend

14-Sep-2018

ROME, FLORENCE & VENICE CITY

Service rating : Very efficient - helpful when requested a minor change to itinerary.
Product : Good value - comfortable hotels in good locations

14-Sep-2018

CITY-HOPPING TOUR TO BERLIN & PRAGUE WITH VIENNA & BUDAPEST OPTION PLUS XMAS MARKET DATES

Service rating : Viva responded quickly to our queries. The person was polite and helpful. Our nightmare experience with Easyjet was not their fault but did cast a damper on our holiday.
Product : The holiday was interesting.

14-Sep-2018

COPENHAGEN & OSLO

Service rating : SUCH GOOD VALUE FOR MONEY - PARTICULARLY IMPORTANT AS THESE TWO CITIES ARE NOT THE CHEAPEST PLACES TO VISIT. HOTELS WERE COMFORTABLE, CLEAN WITH FRIENDLY, EFFICIENT STAFF. BREAKFASTS WERE EXCELLENT. ALL IN ALL A MOST SATISFACTORY BREAK AND MY WIFE AND I WERE DELIGHTED WITH THE WHOLE PACKAGE
Product : Very pleased with the package as a whole. The hotels were all that we required, the overnight transfer was one of the highlights of the week, and we thought we had great value for money.

13-Sep-2018

Rome, Florence & Venice

Service rating : All the hotels were in great locations,near to train station and all the major sites we wanted to visit.The Rome one was rather noisy with traffic at night,but all were very clean and well presented.The breakfasts included where not particularly great,but we're in Italy,so not a problem finding great food the rest of the day!
The tours booked at the same time were good value and enjoyable ,but it was a bit challenging finding where to meet for the gondola trip!
Product : Well planned,great trip!One off the bucket list!

13-Sep-2018

Europe & Africa

The holiday was lovely, we had a great time BUT the holiday company is not to be recommended, their customer service is poor, I was sent another person’s credit card details and address .....there were numerous issues with the booking process and tickets were sent to us with the wrong names on.
Avoid

13-Sep-2018

Europe & Africa

Service rating : My booking agent Jade was really helpful in finding us the most reasonably priced dates for our family vacation. We spent two nights in Disneyland Paris and two nights in Paris itself. Both hotels were small but really nice. Beautiful place and very easy to get around via the Metro!
Product : Great Deal! An absolute steal!

13-Sep-2018

Europe & Africa

Service rating : Very good professional
Product : Good hotel and transfers.

13-Sep-2018

Italy To Switzerland Break

Service rating : we had a great time in Milan & Chur, the Milan hotel did not seem very central but Chur was fine. The train to Switzerland was excellent & we would recommend this holiday to anyone
Product : good hotels, all transport arrangements worked well & Bernina train was excellent

13-Sep-2018

Elegant Italy City-Hop With Super-Scenic Train Journeys

Service rating : Brilliant service and selection of hotels and transfers. I would definitely use them again
Product : Brilliant holiday everything ran smoothly and hotels were great fantastic value

13-Sep-2018

Rome, Florence & Venice

Service rating : Both Palladium and hotel Giorgione was good but hotel Atlantic was superb. Amenities and services was excellent! With our tours that was included with this trip, we enjoyed the rome city tour and chianti wine tasting but the Gondola ride is a big let down. It was too commercialized.😏 6 people per gondola, we ended up seating apart and no serenading and it was not romantic at all. In fact it was stressful ride. We enjoyed the Burano, Murano and Torcello tour which we booked ourselves. Gondola was overrated!.😣
Product : I as stated in my review Gondola ride was a let down.😣

13-Sep-2018

GERMAN CHRISTMAS MARKET

Brilliant.Very helpful.Will definitely use again.

11-Sep-2018

BUDAPEST

Helped with everything from booking the hotel,flight, transfers weekender breaks dealt with everything all I had to do was check in 😊 excellent service x

10-Sep-2018

INVIGORATING SWISS LAKES & MOUNTAINS BREAK WITH OPTIONAL JUNGFRAUJOCH EXCURSION

Service rating : The hotel in Lucern was very good with a good location and good breakfast, the hotel in Interlarken was in a good location but the bedroom was a bit basic, the staff in both hotels were very helpful.
The Swiss railcard was very good.
Product : Good value for money with amazing scenery.

10-Sep-2018

COOL BALTIC BREAK TO STOCKHOLM & RIGA

Service rating : The service was good but they did forget to ask about transfers so we had to sort them out ourselves.
Product : Both Stockholm and Riga were beautiful and fascinating cities and the "Ferry" over is an experience

10-Sep-2018

Europe & Africa

Thorough and very helpful with any issues or questions we needed to resolve

10-Sep-2018

STOCKHOLM & RIGA

Flights fine, Hotel in Riga great!
Hotel in Stockholm had no air con which was a problem in the hot weather, also bed very soft gave me a bad back.
Crossing from Stockholm to Riga was lovely but the cabin was tiny and had bunk beds, which wasn't oulined when booking and were very difficult to get in and out of, would have liked to have been advised, and given opportunity to upgrade, which wasn't possible on the crossing.
Location of both hotels were good and had a good time, despite the issues.

10-Sep-2018

ROME, FLORENCE & VENICE CITY

Service rating : Fantastic holiday, itinerary send through & the whole holiday was a dream
Product : Fantastic hotels & trips!

10-Sep-2018

ITALY TO SWITZERLAND BREAK

Service rating : Good customer service. We required adjustments to the holiday itinerary which were attended to promptly.
Product : An amazing trip. Would recommend.

09-Sep-2018

PRAGUE & BERLIN OR BUDAPEST

I made a mistake booking online, Paul sorted it all out and explained a d improved the break to come. I was very reassured by the phone call to Weekender.

04-Sep-2018

ROME,FLORENCE & VENICE

Mike was very helpful and answered all my questions. I would recommend this service.

29-Aug-2018

ROME,FLORENCE & VENICE

We were disappointed about the flight times so they gave us earlier flights

28-Aug-2018

KRAKOW

Changed our hotel to accommodate our needs.

27-Aug-2018

SCENIC SCANDINAVIAN CITY BREAK

Service rating : The service was quick and efficient and met all our expectations. The travel itenery went as planned without any hitches. The cost of the twin city breakers was reasonable and the hotels chosen was very nice with very good service
Product : The hotels were located close enough to the heart of the cities and in convenient locations.

24-Aug-2018

Europe & Africa

Service rating : We did the Rome/Florence/Venice holiday in June, our hotels were 4 star and beautiful, quite luxurious really, all three sited in the best part of town, the train journeys were all at good leaving and arrival times so we were able to enjoy full days In fact we would consider doing the holiday all over again. The staff at Viva were excellent whenever I emailed regarding tickets etc their responses were quick and efficient we would definitely use them again and definitely recommend them highly. We had an Amazing time, thank you especially to Kamilla from Viva
Product : Amazing, everything about the holiday from the hotels to the breakfasts and amazing value for money

23-Aug-2018

STUNNING SWISS ALPS BREAK WITH ICONIC GLACIER EXPRESS TRAIN RIDE

Service rating : Efficent and friendly service from phone operators.Yes I would recomend their service
Product : Good value for money to an expensive country!

23-Aug-2018

PRAGUE, VIENNA & BUDAPEST

Service rating : Although the hotels were not all available as advertised on Secret Escapes, Viva did offer several alternatives until we agreed on one.
Product : The hotels in Prague and Budapest were fine, but the Art Hotel in Vienna backed onto a building site with noisy work starting at 7am. It was necessary to leave the window open because the hotel has no air conditioning. The breakfast here was also disappointing. I might have given the trip 5 stars had it not been for this underwhelming 3-star hostel.

23-Aug-2018

GERMAN CHRISTMAS MARKET

Mike was very helpful we had the break sorted in minutes I have emailed him as they have me down as miss porter when I am mrs Porter just so it is correct on airline forms otherwise I won’t be allowed on the aeroplane

05-Aug-2018

Europe And Africa

Good advice, prompt service, good choice of accommodating and flexible

29-Jul-2018

Lake Garda & Venice

Service rating : Whenever I needed to contact Viva there was always someone available to talk to promptly and efficiently.
Product : Loved Italy. All 3 hotels were great

19-Jul-2018

Rome, Florence & Venice

Service rating : I've rated as a 4 based only on the 2xhotels we used, 1st in Rome the 2nd in Florence, I do not feel on both visits the hotels warranted the 4* status. The hotel in Venice was very good worthy of a 4* rating but the overall package was excellent
Product : as previously stated 2 of the hotels not a 4* status

16-Jul-2018

Italy To Switzerland Break

Service rating : My trip was advertised on Secret Escapes. Was a little apprehensive as not booked with them before. No need to have worried as the service I received was excellent. It was a two centre break with multiple train journeys in Italy and Switzerland. Emails arrived with etickets attached with no problems. No worries catching trains. As two ladies travelling together this was important to us. Hotel in Chur, Switzerland was amazing + weather too.
Product : Hastle free booking, e tickets arrived as advised, itinerary all went perfect, Bernina express amazing, hotels excellent especially ABC in Chur I shall definitely make a return visit. Thank you

16-Jul-2018

USA

Service rating : Very prompt courteous service, even when I kept changing my hotels they were happy to oblige in order to give me the holiday I wanted. Good value for money also. Would recommend
Product : Very competitive prices, but overall happy with my package.

14-Jul-2018

Europe & Africa

Service rating : Excellent service. I would recommend to friends.
Product : Well organised and competitive price.

13-Jul-2018

Lake Garda & Venice

Service rating : Actually it was excellent. The staff advised me at every stage after the purchase and kept me informed. I particularly liked the fact they took on board my preferences and worked hard to ensure I wasn’t disappointed. This particular holiday involved a train journey and they made sure that we had a great experience.
Product : Everything was timed right and seemless

13-Jul-2018

LAKE GARDA

I liked the fact that you could speak to someone with queries and that they responded to emails and took note of what was said in those emails. I would use them again to book breaks.

10-Jul-2018

USA & Canada

Service rating : Everything went well except for the fact that the New york hotel had booked only one room for my daughter and myself so they had to find my daughter another room which was on a different floor and next to the lift.
It was sorted next morning and my daughter had a room on the same floor.
Apart from this everything went smoothly and I would recommend your services to anyone.
Don Mallett
Product : Very good value.Only one small hitch.

10-Jul-2018

Europe & Africa

Service rating : Very informative from start to finish. I told them what I thought I wanted and they put a package together to suit my needs. Nothing was too much trouble. I’ve already recommended them to a friend who has also booked her holiday with them.
Product : They made Italian experience just perfect.

09-Jul-2018

LAKE GARDA

The customer service agent was very polite and professional in dealing with the purchase of our break

26-Jun-2018

Europe & Africa

An efficient and professional service, beautifully organised. The hotels were excellent and the train journey stunning

22-Jun-2018

Europe & Africa

Service rating : Catherine was very helpful on the telephone and emails to confirm everything were clear as were vouchers.
Product : Would have preferred Oslo hotel to be nearer centre. There were many roadworks being carried out and the area surrounding the hotel was consequently not fantastic. Also, perhaps we should have been told that we were booked into Norway over a Public Holiday period. However, the whole holiday was a worthwhile experience. Thanks team.

22-Jun-2018

EUROPE AND AFRICA

All though a little apprehensive when first booking our holiday to Rome, Florence and Venice. I found that there was nothing to worry about, everything was exactly as we had planned it. The only reason I have not give it Five stars is that I would have liked them to offer me the option of booking the hold luggage when they booked the flights, as we ended up paying nearly double later. When I book again with Viva, I will remember to ask them to do this.
I would certainly recommend Viva Holidays.

14-Jun-2018

ITALY TO SWITZERLAND

Service rating : All documents sent in good time. Great pick of hotels. Will use again
Product : Done through Secret Escapes, all good got a bargin!!!

13-Jun-2018

ROME AND VENICE

Very helpful, knowledgeable and courteous. Justin took great care to explain my options and ensure I received what I had requested.

13-Jun-2018

Europe & Africa

Service rating : The staff were very helpful and sorted things out according to customers request.
Product : The total package sold was very good. Suited to our needs perfectly.

12-Jun-2018

Far East

Service rating : I was a little apprehensive as I had never heard of Viva holidays but the reviews were really good. I did not have a problem from start to finish, from booking to the end of the holiday. If I had a query it was answered swiftly and alterations made as requested. I was updated regularly with any changes i.e flight times.
Product : The locations were amazing, very pleased with the accommodation and location

12-Jun-2018

India

Service rating : Smooth operation in India.Met all deadline and expectations.
Product : Value for money.very good.

12-Jun-2018

Europe & Africa

Excellent, efficient and accommodating service. Would recommend.

12-Jun-2018

ITALY TO SWITZERLAND

Service rating : Easy to book and staff helpful about organising it when I contacted to clarify details. Holiday went as arranged with no problems.
Product : A lovely holiday especially the Bernina Express train journey over the Swiss Alps which was the main focus of this holiday.

12-Jun-2018

Europe & Africa

Service rating : Would definitely recommend and use again. Great tailored package to our specifications, great communication and all at a good price.
Product : Exactly what we were looking for!

12-Jun-2018

EAST TO WEST USA

Location of hotels good but quality hotels in all three cities.

12-Jun-2018

SWITZERLAND

Service rating : It excelled all our expectations great hotels so much so we've booked anothet
Product : Couldn't fault a thing price was great

12-Jun-2018

PRAGUE & BUDAPEST

Service rating : Would recommend
Product : Great and would do again!

12-Jun-2018

Europe & Africa

Service rating : Fantastic customer service, a perfect bespoke holiday. Absolutely brilliant!!!
Product : I went with my family to Cairo for 4 nights, then an all inclusive 7 day Nile Cruise. It was amazing. There was so much to see and do. The Egyptian hosts where extremely welcoming and accommodating, the weather and food were gorgeous and we felt safe....it was incredible!

12-Jun-2018

USA & CARIBBEAN

Service rating : Excellent holiday. Toronto onto Niagara Falls then flight to New York. All very well planned out. Holiday Inn at Toronto was best of chain we had stayed in. Hilton Suites over looking Horseshoe Falls was amazing. Distrikt Hotel in NYC was brill. Staff were so helpful as were all the rest. Would have scored a five but for a mix up with pick up time from hotel at Niagara to go to airport for flight. Had to make a couple of urgent phone calls to get sorted, not what you need on holiday.

Will definitely use Viva for another twin centre break. Advert was for 3 days in Toronto and 3 in NY. Viva extended it to 13 nights in total. Thank you Viva Team.
Product : Very well planned out. Will use Viva again.

26-May-2018

ITALY TO SWITZERLAND BREAK WITH A FAMED BERNINA EXPRESS TRAIN

Service rating : Excellant organisation. All tickets, travel warrants, hotel vouchers arrived promptly. The trip was as described.

Hotel choices excellent for accessibility from airport or from train station (Chur)

Have already booked another trip to Prague/Vienna/Budapest on the back of the success on this one. So fingers crossed.
Product : Brilliant fun and views terrific

26-May-2018

USA & CARIBBEAN

Service rating : They really listened to what I wanted and made it happen! It was not USA & Caribbean, we went to Vienna and Budapest! We had the best time and it all went very smoothly! We will definitely recommend them to others !!!
Product : Value for money, very organised

24-May-2018

BREATHTAKING OSLO & BERGEN BREAK WITH SCENIC TRAIN JOURNEY

Service rating : The holiday was as good a per advert, when the one issue that raised its head (an issue with the rail trip) this was resolved promptly to our satisfaction at their own cost, so we were happy.
Product : A very good holiday, Oslo was very good, 2/3 days is plenty of time to see everything including the island boat trip, the Rail trip Oslo to Bergen, scenery was very impressive & well worth seeing, Bergen is a nice city but can be seen easily within a day, so would suggest book a Fjord trip for one of the days, which we did not do.

21-May-2018

EUROPE & AFRICA

Service rating : All travel and hotels were good
Product : Good value for money for travel and hotels

21-May-2018

EUROPE & AFRICA

Service rating : Organised a very nice trip from Edinburgh flying to Prague (Easy Jet), train to Vienna and Budapest with return flight to Edinburgh (Jet 2). All aspects worked smoothly. Hotels in all cities good value with friendly, welcoming and extremely helpful staff. Vienna hotel not in a good location.
Product : As previously stated would have improved rating with a better located hotel in Vienna

21-May-2018

EUROPE & AFRICA

Everything went according to expectations. The flight with Norwegian Air was perfect although we did have an unfortunate delay, the transfers perfect our driver was steady and chattie giving us information on Croatia on the way very informative and what a beautiful journey, the Hotel was good and comfortable with good food and plenty of choices. The area was outstanding with views out to sea and many Islands to view some which we toured by boat from the Hotel. All in all we had a good time all thanks to Viva Holidays thank you for a job well done with the initial booking and constant contact to ensure we were ready.

21-May-2018

AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : I booked through Secret Escapes and he no dealings with Viva Holidays except for the emailing of tickets and vouchers which came in good time and were quite well explained.
Product : The holiday in both locations was very good. The hotels were excellent. Only downside was the far too long train trip from Niagara to New York which took the whole day.

21-May-2018

ROMANTIC LAKE GARDA & VENICE ESCAPE WITH OPTIONAL MILAN BREAK

Service rating : The whole trip was superbly organised - well done Viva! It was a complicated 3 city break and the planning that went into plane/train times and location/quality of the hotels was excellent. The only criticism I had was the quality of the room at the Hotel Giorgione and I made this clear on my feedback to Tripadvisor - our room lacked charm (not your fault).
Product : Excellent value for money

21-May-2018

INDIAN OCEAN

Service rating : Excellent service and were very quick to email documents through when the holiday was confirmed. Also received email reminders to add passenger information etc
Product : Excellent holiday and could not fault anything

21-May-2018

AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : Every time I emailed them with a query they always got back to me the next day. The break was good value. Would recommend.
Product : We had a great break. Would highly recommend upgrading your room at the Falls was worth every penny. I’m not keen on heights but my husband loved the helicopter experience. The train from Canada to New York took quite a while & a few delays on the way - the only negative for the whole trip.

21-May-2018

Stockholm And Riga

Service rating : The whole Viva experience is one of total confidence in their management and organisation of the holiday you book and the continuing aftersales service. We have had two short wonderful breaks with them and the third is already booked.
Product : Two excellent hotels in perfect locations.

13-May-2018

New York & Las Vegas

Service rating : Absolutely Brilliant and a special mention to Rose who organised our package to New York and Vegas.

Thank you will be using this company again
Product : Just Brilliant well organised by Rose and loved both the hotels and the resorts both amazing places

11-May-2018

USA

Great service , tailored holiday based on what i’d Asked. Excellent value for money.

11-May-2018

EUROPE AND AFRICA

Service rating : They were efficient and quick to assist and returned calls and got back to me when they said they would.
Product : Everything was very good. From the booking, flights, connections and choice of location of the hotels.The hotels were comfortable.

03-Apr-2018

USA

organised my whole holiday superbly! Couldn’t have asked for better.

Will definitely book another holiday with them again

28-Mar-2018

USA & CANADA

Service rating : Everything that was advertised regarding the 5 plus star holiday was as it was advertised and even more. Hotel accommodations were outstanding proximity to train station was ideal. Situation of Hotel accommodation was centrally located. All city taxes were all included so we did not incur any extra or surprising charges. Cannot wait to book my next holidays with Viva.
Product : Good value for money. We had the opportunity and flexibility to pay for the holiday over a few months. Perfect destinations.

27-Mar-2018

A CITY-HOPPING TOUR OF POLAND WITH CHRISTMAS DATES

Service rating : Fantastic booking all went very smooth !!!
Product : All tours went according to plan

27-Mar-2018

EUROPE & AFRICA

Everything has been very well organised, very helpful

27-Mar-2018

STOCKHOLM AND RIGA

Service rating : Excellent interesting trip. All went really well with connections. Super central hotels in both cities.
Product : Well planned trip by viva. Everything worked really well with flights and timing.

27-Mar-2018

FAR EAST

Service rating : Wonderful holiday, hotels were both good and clean. Staff at Viva were friendly and very helpful. Only downside was a stop in Bangkok on the journey home which was not shown on travel details making it a 34 hour journey home. We had however a delightful time in both Dubai and Hong Kong. Thank you for a lovely holiday.
Product : Wonderful holiday would definitely use Viva again.

27-Mar-2018

EGYPT CRUISE

We received excellent service throughout our holiday. From our initial phone call to Viva, transfers , Cruise and Hotel everything on this holiday went so smoothly we will not hesitate to use Viva in the future and will definitely recommend to friends.

27-Mar-2018

INDIA

Service rating : I thought the customer experience was good and had no complaints.
Product : The holiday was good value for money

20-Mar-2018

JAPAN CITY TOUR

Service rating : Excellent service.This was my first time using the company but I would defiantly use again and recommend to all my friends
Product : SERVICE FROM BOOKING TO THE END OF THE HOLIDAY WAS BRILLIANT

20-Mar-2018

ROME,MILAN,VENICE AND FLORENCE(31-AUG-2017)

Very unforgiving over a wrong booking, except to charge more.

19-Mar-2018

10-NOV-2017-AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : The holiday was excellent the hotel at Niagra being the best as we decided to upgrade to a Falls view room it was a much bigger room than the one in New York. The Amtrack train journey from Niagra to New York took much longer than expected: 11 hours in totally thank goodness we could purchase drinks and food. Viva holidays provided an excellent service and we would definitely recommend this great value holiday
Product : The 2 centre holiday was excellent value

19-Mar-2018

ROME,MILAN,VENICE AND FLORENCE

Hotel choices good but I didn’t get a response from viva about my complaint of a 7 hour train delay which I couldn’t get a refund as I didn’t personally purchase the ticket. Trenitalia promised full refunds to all passengers that day and viva never got back to me on this

19-Mar-2018

INDIA

We booked our honeymoon to dubai and maldives for 10 nights. Everything was smoothe and great aside from one aspect. We landed at approx 8am in dubai but the hotel check in was 2pm. As you can imagine, we experienced a rough time especially due to lack of sleep and jet lag and had to wait around in the lounge of the hotel. Apart from this small issue (which could've been avoided if flight time was different), everything else was perfect. Our flights to maldives, transfers, water bungalow and everything was spot on. Thank you viva holidays and i would definately book again!

19-Mar-2018

INDIA

Not the quality I expected, poor quality hotel in Delhi

19-Mar-2018

ROME,VENICE AND FLORENCE

Service rating : 5 star rating cant sing Viva's praises any higher. From communication to hotels to price all fantastic thankyou Viva, will forsure recommend..
Product : What a beautiful part of the world... and January was the best time to go... rome so much to see, florence so romantic and venice my favourite... all amazing!

12-Mar-2018

ROME AND VENICE

I would definitely use them again.

03-Mar-2018

KRAKOW & WARSAW

Very efficient, friendly and obliging will certainly consider using them again excellent

27-Feb-2018

ROME AND VENICE

Very Good

26-Feb-2018

ROME

Very helpful and patient. Answered all my question. Only negative was that I was told that I would get a email within 48hrs with a atol certificate not received anything yet

23-Feb-2018

ROME AND VENICE

Very helpful. Very polite. Very patient. Quick responses.

20-Feb-2018

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva Holidays made what would’ve been a complicated holiday, with 4 flights, a train ride and 3 hotels into a hassle free experience. Everything was arranged by them and when I telephoned them with a couple of queries, they were efficient and professional.
Product : The holiday was amazing from beginning to end and there’s no way we could’ve arranged it all for the same price.

13-Feb-2018

SWEDEN & DENMARK CITY-HOP WITH INTERCITY TRAIN TRAVEL

Service rating : Booked through Secret Escapes. Info from viva was adequate. We went to Denmark then overnight ferry to Oslo. Enjoyed the holiday but maybe the company could know what holiday we bought!!
Note the purchase states Sweden and Denmark with intercity travel
Product : Never went to Sweden or on a train but enjoyed Oslo and an overnight ferry.

09-Feb-2018

ROME,MILAN,VENICE AND FLORENCE

Service rating : All the bookings went smoothly, information on how to transfer from airport to hotels and train stations would have been a big help.
Product : hotels and trains were good, did not like having to use Ryanair .

09-Feb-2018

ICELAND,NEW YORK AND NIAGARA

Superb holiday all organised and exactly as details

09-Feb-2018

BREATHTAKING OSLO TO BERGEN BREAK WITH A SCENIC TRAIN JOURNEY

Service rating : Excellent Service. from all the staff who we spoke to
Product : Flights on time, good hotel in each city with excellent breakfast plus train journey from Oslo to Bergen which was on time again and very enjoyable

09-Feb-2018

ROME,MILAN,VENICE AND FLORENCE

Efficient,some good communication. Would have been five stars but they failed to tell us that Venice had two airports, it was just sheer luck that we found out early enough on our departure day otherwise we would have missed our flight home.

09-Feb-2018

USA AND CARIBBEAN

Service rating : We had a wonderful holiday with all smooth running from Viva perspective.
Product : Lovely holiday in New York then Cancun. Perfect.

09-Feb-2018

PLUSH VENICE & MILAN BREAK WITH OPTIONAL ROMANTIC GONDOLA RIDE

Service rating : It was easy to book, lots of info came through, got all the tickets and vouchers in plenty of time. Everything went smoothly. The hotels were in good localities and they had everything we needed. Had a fab time
Product : Great! All went smoothly from booking to the actual holiday.

09-Feb-2018

FAR EAST

Service rating : Wonderful service from start to finish- was wary booking online but support was second to none. Customised our trip for our needs, Malaysia and Bali. Also arranged an elephant sanctuary experience which was amazing and a great deal. Were on hand with reminders and advice from start to finish. Will definitely use again!
Product : Wonderful holiday from start to finish

09-Feb-2018

INDIA

Service rating : All aspects of the holiday worked out very well.
Product : Extremely good customer service.

09-Feb-2018

PRAGUE

They made me feel very comfortable very helpful no hassle any questions I had were answered quickly I’m very pleased thanks

07-Feb-2018

VENICE,ROME,FLORENCE & MILAN

Customer service and price were fantastic

06-Feb-2018

PRAGUE

Easy to book with , all straight forward !!
Thank you x

06-Feb-2018

MILAN AND LAKE GARDA

Eddie was excellent, totally helpful & friendly

29-Jan-2018

LISBON AND PORTO

Before the holiday there was some confusion about whether my details had been received or not and my emails were not responded to about this - eventually I had to call a couple of times to get a response.
Other than this, the experience was good.

16-Jan-2018

EUROPE AND AFRICA

Service rating : Fantastic holiday great value would definitely use again.I have recommended the company to friends and family.A big thank you to Ashleigh who did a fantastic job.
Product : Fantastic well organised would definitely use viva again.I think Ashleigh needs praise for her organisation skills she kept me informed regularly.

15-Jan-2018

ICELAND,NEW YORK AND NIAGARA

Service rating : Always very helpful and accessible.
Product : Excellent value for a great itinerary.

15-Jan-2018

STOCKHOLM AND RIGA

Service rating : They sent all paperwork promptly. Answered questions promptly.Holiday went smoothly. Everything was in order. Hotels good quality and in good locations.Holiday very good value for money.
Product : Good value for money holiday with lovely hotels in good locations.Both Cities and boat experience very good.

15-Jan-2018

VENICE

Polite and professional whit costumer

05-Jan-2018

AMSTERDAM

Very helpful and not pushy when suggesting add-ons

05-Jan-2018

BERNINA EXPRESS

Dates booked were wrong - had to stay extra night in Milan at my cost

05-Jan-2018

TALLINN & HELSINKI

Excellent choice of hotels, good communication ahead of holiday and ferry crossing easy. Absolutely fabulous from booking to staying.

29-Dec-2017

BERNINA EXPRESS

Sent tickets through quickly would have liked them to explained that not all the tickets were ready straight away

21-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : All arrangements were straight forward and only one minor query was dealt with promptly and efficiently.
Product : Great trip - well organised!

21-Dec-2017

FAR EAST

Service rating : Could not fault the service, great communication, very polite and kept me informed throughout.
Product : Everything about this holiday was first class, the hotels and flights, will definitely use Viva again.

19-Dec-2017

BERNINA EXPRESS(20-JUL-2017)

Service rating : Good communication. All documents were in order and the choice of hotels and in particular their location was excellent. A little map of the hotel location would have been useful as they were so accessible on foot. Every aspect of the trip went according to plan. On reflection I didn't need to add an extra day as that became a real pain due to the flight times on the last day but again that was down to me.
Product : It was a nice trip through lovely landscapes. The service and staff were very good on board.

19-Dec-2017

BERNINA EXPRESS

Service rating : Excellent service - helpful staff always did what they said they would do- really helpful in sorting out a correction after I booked the wrong airport the team sorted it out and even ended up with longer in Switzerland as a result
Product : Brilliant brilliant brilliant - great journey fabulous jaw dropping views - great day

18-Dec-2017

USA

Service rating : The service was helpful and staff cheerful. But the hotels were way below the standard we expected.
Product : Hotels were not good, except Niagra hotel four falls Sheraton which was good.

18-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Everything done efficiently and on time.

18-Dec-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva has put a lot of thought into this itinerary. Their organisation was very good indeed and they answered several questions promptly and well.
Product : Although there were a lot of tricky sections to get through, the whole trip was in place to make the best possible. At the end, we feel we have achieved something special and enjoyed it all the more for having succeeded.

18-Dec-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : The holiday was thoroughly well organized but until the documentation arrived I was not aware I had to arrange transfers eg. Iceland airport to Reykjavik
Once I had planned all transfers required the holiday ran smoothly
Product : Gave a good flavour of the 3 destinations and thoughts of where and when we return

18-Dec-2017

ROME,VENICE AND FLORENCE

Service rating : The hotel in Rome was very far away from the town center and the service was so, so bad that please don’t send anyone to that hotel please! In the first day they charged us 19€ for a trip, the following day €30 !!! Excuse me, that’s stealing money from the guests.
In Florence and Venice, the hotels were amazing, good service and very central. And the rest of the trip was good as well, very well organised.
Thanks,
Maria
Product : Rome hotel not good at all. Service bad, very far away from central Rome and they charged one day €19 for a taxi trip the following day €30 the same service.
The hotels in Florence and Venice, amazing, very central and the service excellent.
The rest of the trip was very good, well organised.
Thanks

18-Dec-2017

TALLINN AND HELSINKI

Service rating : Delivered on the offer. Pre travel information was clear,efficient,helpful and timely. Hotels were good, well placed.
Product : As before. The actual holiday was as sold in the literature.

18-Dec-2017

EUROPE AND AFRICA

I was regularly kept in contact with all aspects of our holiday, I appreciated quick responses to questions and Viva assisted me in getting just the right holiday extras.

18-Dec-2017

ROME,MILAN,VENICE AND FLORENCE

Service rating : This was a well constructed suite of city breaks. The hotel in Rome was a little too far out of the city but the other three were within walking distance. Train travel in Italy is efficient and runs to time. We have already purchased another similar holiday from Viva for early next year!
Product : Seemed good value for money - thank you

18-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Brilliantly organised, didn’t have to contact them once as tickets, accommodation vouchers and train tickets all came through as promised. Would definitely use again. Thankyou for a great service!
Product : Three great cities. Accommodation wouldn’t be what we would normally choose but all close to transport links, all clean and welcoming. Great value

18-Dec-2017

VENICE

Absolutely first class service, careful in considering every aspect to ensure quality of delivery and customer service is exceptional - thankyou

10-Dec-2017

PRAGUE

Great service and information was reached to me on time.

07-Dec-2017

BERNINA EXPRESS

Very attentive and helpful

07-Dec-2017

Italy

Service rating : The best service I have ever had to plan my holiday!
Product : The best service I have ever had for booking a holiday!

30-Nov-2017

MYSTERY

Justin the advisor was excellent from start to finish. Very patient, as I had to keep ringing my partner to confirm things, and had excellent knowledge. He was extremely helpful.

21-Nov-2017

OSLO AND BERGEN

Service rating : We were unsure of a few details like if we would get numbered seats on the train, but they got back to us, we did get reserved seats even though we were in second class and communication through emails was good.
Tickets were posted to us about a week before our travel and it was easy to show the voucher for the fiord trip.
Also, the hotel in Oslo was central, functional, clean and quiet, which was perfect for this city break and we really liked our hotel in Bergen, which was much plusher and we were happy to rest in our room when it was raining. Both had excellent breakfasts and good service.
Product : We recommend having three nights in each city so you have time to explore and definitely eat out, even though it's expensive. Shall a meal if you have to; it's part of the experience. We had a lovely holiday in Norway and would recommend this two centre break, with the restful train journey linking the two cities.

14-Nov-2017

BERNINA EXPRESS

Service rating : Prompt reply to emails.
Would be happy to use again
Product : Variety of experiences. Scenic train ride & 2 very different cities. Lovely hotels. Excellent breakfast in Milan hotel.

12-Nov-2017

OTHERS

fast and helpful service making booking easy

11-Nov-2017

COLOURFUL LISBON & PORTO CITY

Service rating : I would certainly recommend Viva to others wishing to explore Lisbon and Porto.
The hotels were most comfortable and catered for all.our needs. In Lisbon we joined 5 others in a minibus and enjoyed a very personal guided tour of the city sights. In Porto we found the river cruise on the Douro stunning.
Product : Excellent value. Fun packed few days. Wished it had been longer as so much to take in.

11-Nov-2017

COPENHAGEN AND OSLO

Copenhagen hotel excellent great location and breakfast. Oslo one was was not as nice quite a lonely walk after you came of the Main Street Breakfsat wasn’t as good and the decor not as nice. It would be a great idea if you had airport transfers to hotels found that very difficult no and got lost in both occasions as did some of the other guests I met

10-Nov-2017

USA

Service rating : Excellent service providing fantastic hotels in Boston, New York & Washington with Amtrak travel inbetween each location. Good valve for money. Customer service was extremely good. Would definitely use again.
Product : Very enjoyable multi centre trip for 4 people to celebrate 50th & 70th birthdays. Excellent customer service & great value for money. Would definitely use again.

10-Nov-2017

COPENHAGEN AND OSLO

Service rating : Booked my holiday over the phone and the service was more than helpful and reassuring, I felt totally confident in making the booking.
Product : The whole trip was brilliant from start to finish, very well organised throughout.

10-Nov-2017

COPENHAGEN AND OSLO

Good Service

10-Nov-2017

INCREDIBLE NIAGARA FALLS&NEW YORK

Service rating : It was ok but customer support could be better and more efficient.
Product : nothing to say about it. smooth

10-Nov-2017

COPENHAGEN AND STOCKHOLM

Service rating : We would definitely recommend and buy from them again, very efficient
Product : Very well organised, good central hotels, loved the train journey to Stockholm very scenic

10-Nov-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : The level of communication was good, and I received all the documentation in good time.
Product : The package was just what we wanted, the hotels were clean and comfortable.

10-Nov-2017

LAKE GARDA & FLORENCE LEAD GEN

Excellent

08-Nov-2017

ROME

Everything was organised really well,
Sorted flights after Ryanair cancelled our original ones with no hassle, Will definitely use them again, staff really helpful and polite

08-Nov-2017

CROATIA

communication with myself was excellant

01-Nov-2017

AMSTERDAM

Everyone was kind and clear.

23-Oct-2017

PRAGUE

Staff are knowledgable, friendly and very reasonable. They offered me the exact package I wanted for a surprise anniversary trip at a great price.

21-Oct-2017

AMSTERDAM SPA CALENDAR

very helpful

20-Oct-2017

ICELAND

Justin booked my holiday, he took time in making sure everything was to my satisfaction

19-Oct-2017

KRAKOW

By honouring what they offer.

18-Oct-2017

EUROPE AND AFRICA

Easy

15-Oct-2017

FLORENCE AND BOLOGNA

Service rating : Enjoyed our stay in Hotel Roma, very central for visiting attractions.
Product : Enjoyed Hotels and lovely Italian food.

12-Oct-2017

ROME,VENICE AND FLORENCE

We enjoyed the holiday very much. The hotels were excellent. The only downside was having to fly Ryanair at 6.30 am from Stansted.

12-Oct-2017

ROMANTIC VENICE & MILAN BREAK

Service rating : Very upsetting.
Definitely not value for money.
Basic all around with luxury price.
We were so excited for our trip and felt we were definitely over charged
Product : Definitely over priced for our "Luxury" trip.

You are welcome to call me for more information.

+353838775538

11-Oct-2017

EUROPE AND AFRICA

Service rating : Thoroughly professional in every way .,Every aspect of our holiday was carefully and efficiently organised, from start to finish .Hotels were particularly well chosen.Any queries I had before the start of our trip were addressed immediately by staff who were always friendly, approachable and seemed genuinely concerned that the holiday went well . For two OAP,s all this was much appreciated. This was our second trip with Viva .. both were excellent and we will certainly be going with them again .
Product : Outstandingly good ...and very reasonably priced!

11-Oct-2017

KRAKOW

Great service polite and helpful
Sorted out upgrades and trips
Well done WeekendBreaks

09-Oct-2017

SWITZERLAND BERNINA EXP

Great price. Professional and friendly. Discussed best package and accomodated all my requests.

08-Oct-2017

EUROPEAN CHRISTMAS MARKET

Very helpful on the phone all the information came through with in five days

06-Oct-2017

SWITZERLAND

I had to chase to get boarding passes and they didn't answer an email whilst we were away regarding train travel. Booking with Kamila was very good and expIained well.

01-Oct-2017

COPENHAGEN & OSLO BREAK

Service rating : Although we were traveling independently the package that was put together was seamless and easy to follow; a very interesting and rewarding few days.
Product : Good introduction to Scandinavia

29-Sep-2017

COPENHAGEN & OSLO BREAK

Checkin excellent. Copenhagen hotel excellent position, excellent service and deserving of a 5 star rating. Ferry experience good and enjoyable good food and a wonderful way to enter Oslo. The disapointment of the whole experience was the choice of hotel in Oslo which lowered the tone of our experience. It was not in an easily accessable position. particularily at night one would not like to walk about in the area and no restuarants in area.

29-Sep-2017

EUROPE AND AFRICA

Service rating : Gondola boat only 30min not 45 min as it was booked for us by your staff. The driver was too loud prompted us to be anxious during the boat ride. My family got headache with his nuisance and we did not enjoy our rides. Hotels are good yet there's no condiments inside bedroom like coffee, tea, etc. You need to ask in order to have it. What a waste of time. The scenery of Rome, Florence, Pisa and Venice were awesome. We all love it and hoping to be back there soon.
Product : Kamila was very helpful and accommodating. Our tours package purchased was good though hotels a bit down side as we thought we had free coffee and tea as soon as we arrived yet you have to ask this. Hotel in Venice was difficult to find and we were lost aside from that the gondola tours nuisance driver, operator were very far. It could be better if you used near the one in the hotel as time limited. Also, it was not mentioned that were booked to Ryan air going back England. We have to pay double for our taxi as we went to wrong airport. Thank God we able to catch the plane and did not missed our flight.

29-Sep-2017

COPENHAGEN & OSLO BREAK

I would buy from them again everything went well with the holiday

28-Sep-2017

BERNINA EXPRESS

Well planned and yes,would use again.

27-Sep-2017

EUROPE AND AFRICA

Service rating : I had many questions that were always answered & value for money.
Product : Good value for money good quality rooms located near transport links

27-Sep-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Everything was great except for the location of the hotel in Vienna. The area felt a bit unsafe and the noise was really loud.
Product : Hotel choice for Vienna..

27-Sep-2017

VENICE AND LAKE GARDA

Service rating : Very well organised and good quality throughout
Product : Excellent very pleased. Thank you

27-Sep-2017

COPENHAGEN & OSLO BREAK

Service rating : They were very helpful when I wanted to book the ferry
Product : The hotel in Oslo wasn't that great

27-Sep-2017

USA

Service rating : Booking was easy they did everything they could to meet my requirement & budget for my trip. Went on holiday and everything went smoothly didn’t have any problems with hotels or flights. Would use them again for multi city holidays.
Product : Nice itinerary & good experience

27-Sep-2017

FAR EAST

Service rating : Everything was as it should have been no problems at all
Product : Great, Amazing destination

27-Sep-2017

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