feefo
Call our holiday team
0808 178 5868
0203 326 1516

Feedback feefo 92% positive feedback

Product Reviews - 92%

Excellent (231)

Good (104)

Poor (15)

Bad (1)

Service Reviews - 92%

Excellent (255)

Good (112)

Poor (16)

Bad (7)

Ratings Guide: Excellent Good Poor Bad

MYSTRY CHRISTMAS MARKET

They couldn't have been more helpful. I thought because I was booking a cheap break away that we would get flights at silly times or that we would have to just fit in with what was available. How wrong could I be. Very impressed and the customer service team were great too!

21-Aug-2017

LAKE GARDA

We wanted early flights out and later flights back. Nothing was too much trouble. They arranged everything. Great. Would recommend this company.

21-Aug-2017

NEW YORK,LAS VEGAS & LOS ANGELES

Nancy and her manager gave me very pleasant service and helped with organizing my holiday. I am very grateful to them for booking everything.
Thank you.

18-Aug-2017

BERNINA EXPRESS

Service rating : very efficient - all stages of the holiday went according to plan - documentation and information for every stage was perfect
Product : so efficient and absolutely magical experience

18-Aug-2017

KRAKOW

I recommend this service. Perfect!

17-Aug-2017

ROME & VENICE

Yes i will recommended .

17-Aug-2017

ROME,VENICE AND FLORENCE

Service rating : Great service and very helpful! The holiday experience would be even better if transfers from airports were already included in price but overall a positive experience😊
Product : Fantastic mini tour in a beautiful part of the world! However as mentioned already the experience would have been even better if the airport to hotel transfers were already included. Also our first hotel was well outside the centre of Rome so we had to pay for transport every time we travelled into the city. Overall a good trip😊

17-Aug-2017

TURIN,GENOVA AND MILAN

Service rating : We spent 6 days on a three centre trip in Italy. Extremely well organised with good hotels well located for sightseeing and onward travel. Travel by train between Turin, Genoa and Milan was comfortable and on time- excellent value for money.
Product : Good but expensive due to the current exchange rate.

16-Aug-2017

EUROPE AND AFRICA

Service rating : Los servicios prestados excelentes antes y durante el viaje, los hoteles buenisimos
Product : All good, the holidays excelent

16-Aug-2017

EUROPE AND AFRICA

Efficient, well informed and always available.

16-Aug-2017

ROME,VENICE AND FLORENCE

Service rating : More information about train travel and excursions booked. We booked tour of Chianti which was just a wine tasting tour. If this had been made clear we would not have booked it. Airport transfer information would have been useful as took over 2 hours to get from Rome airport to hotel and cost us £100 in a taxi to Venice airport.
Product : The hotels were all quite far out from main tourist areas. No hot water in hotel in Rome. We paid extra in Florence for a more acceptable room.

16-Aug-2017

TURIN,GENOVA AND MILAN

Yes. Absolutely great holiday and the hotels were lovely.

16-Aug-2017

ROME,VENICE AND FLORENCE

One of the worst holiday of my life.Hotels were terrible smelled bad .expensive miles away from the Rome central.,I would not recommend anyone to book with you.

16-Aug-2017

CRUISE AND STAY

Service rating : Helpful and flexible staff- accommodating my need to be flexible and offering changes to the first quoted travel arrangements.
Product : More related to the cruise ship than Vivas service

07-Aug-2017

EGYPT

Service rating : Everything was really straight forward. Answered all my questions very quickly.
Product : I loved the Nile tour. The ship was clean, comfortable and there's everything you need. The staff were all so friendly. The tours were amazing. Your guide so friendly and knowledgeable. Fantastic value for money and Cairo was unbelievable. Seeing the pyramids wad a dream fulfilled.

07-Aug-2017

COPENHAGEN & OSLO BREAK

Hotels you provided were good but details of how to transfers (both public and taxi)from Airport to hotel / hotel to ferry/ ferry to hotel and hotel to airport were not supplied.

07-Aug-2017

VENICE AND FLORENCE

Awful holiday company.

02-Aug-2017

FAR EAST

Service rating : I booked a holiday with VIva to Bali and Thailand and they were perfect and sorted out the hotels and transport. I can really say they are the travel agency i've ever used. I told them what I wanted and I got what I wanted and more. The Hotels were prefect and extremely great and both in locations that I chose.

The Bali hotel which was the Heritage Beach in Kuta was perfect, perfect and they could never do enough for you whether your in the Bar, around the pool or at your meal, every member of staff tried their very best to ensure your holiday was the best experience and it was. The Thailand hotel Andaman Seaview Hotel was ok but was a little far to Karon Town and Kata. But saying that the hotel was ok, staff not as attentive as the Bali one but it was clean and tidy and resolved any problems fast.

Flights were with Singapore airlines and again were great.

So in all booking with Viva Holidays was the best decision i've ever made and I will be getting in touch shortly to arrange our next holiday to the USA.
Product : Perfect smoooth and fast and no problems and if you want to change anything they will do it and try not to add any charges on. Which we changed our hotel and Viva was great no added charges just an updated cost on the hotel. This was my choice not Viva. They did what I asked.

Value for money YES,
Good Company YES,
Would I book again with Viva YES.
Trust worthy YES.

26-Jul-2017

EUROPE AND AFRICA

Service rating : Adrew is professional . Very satisfied with the communication with him . Thanks very much
Product : The packet didn't include breakfast but Andrew talk to the hotel to arrange and breakfast as well that was nice . The hotel wasn't the best one was a bit far from central Paris but the staff was helpful . Many thanks

22-Jul-2017

ROMANTIC VENICE & MILAN BREAK

Service rating : Good service and very helpful when we called with any queries
Product : Good hotels and everything organised well

22-Jul-2017

FAR EAST

Service rating : All transfers booked arrived when expected and booked.
Product : Price hotels and flights excellent

20-Jul-2017

COPENHAGEN AND STOCKHOLM

Yes I would recommend them . Info was good and correct. Hotels in good central locations and very pleasant-

20-Jul-2017

INDIA

Service rating : The staff at Viva kept us informed of changes at all times, however there was a discrepancy in the transfer requested at Mumbai. There. wasn't one.
Product : The tour of the Spice trail was good initially but the original expectation of a nine day tour was in reality only 6 days and three at Kovalam, where there was little to do. It would have been better to have two days in Thekkady and two days in Kovalam. The last part of the holiday in Goa was disapointing as the use of the word "RESORT" is somewhat wide of the mark. Goa is not the cleanest place in India and out of season is worse than some.

20-Jul-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Everything was sorted for us the flights, trains and hotels.
The hotels were in good areas and very nice. Helpful staff and good breakfast.
As light travelers we didn't need the bag in the hold but could have used priority boarding as Ryanair's new policy seem to be to seat couples at either ends of their planes.
We had a great holiday and all connections were faultless.
I'd highly recommend the holiday and viva holidays themselves. Very happy and will be looking to them for our next holiday
Product : Excellent holiday. Great price. Great planning on vivas part. Hotels within walking distance of all major sights. No problems with trains

20-Jul-2017

EUROPE AND AFRICA

Service rating : Good service, attentive to detail and willing to help with alterations to the proposed offer. Very helpful all round!
Product : Good package, everything went to plan and was very enjoyable!

20-Jul-2017

BERNINA EXPRESS

Really excellent service. The basic holiday was good value but I wanted a few tweaks, all done quickly and efficiently. No hesitation in recommending them.

20-Jul-2017

BARCELONA BREAK

Service rating : Very good. Helpful and efficient.
Product : Great hotel, friendly and helpful staff. Good food options, with restaurant open until late. Loved the pool too.

16-Jul-2017

EUROPE AND AFRICA

Excellent holiday - nice, clean hotels in both Oslo and Copenhagen. Great breakfasts each morning with loads of choice. Loved it!

29-Jun-2017

COPENHAGEN & OSLO BREAK

Service rating : We were told by Viva that we needed to change details on my wife's passport and were told this would cost some £150. The details were changed by Easyjet without charge and Norwegian did not not respond to my request to make the change, but did not seem to be too concerned.
Apart from this the hotels were excellent and the short stay turned out very well.
Product : The two cities are well worth a visit. We discovered the sculpture of Vigeland and this, on its own, made the visit worth while. The friendly attitude of the Norwegians in particular was great!

29-Jun-2017

INDIAN OCEAN

Service rating : They arranged a brilliant 2 centre holiday for my wife and I. They kept me fully up to date and what to take and what to expect.
I would definately book again through Viva holidays
Product : Maldives was just what you would expect of a desert island. Fabulous service and great accomodation nice and clean right on beach. All inclusive and food excellent

29-Jun-2017

GLACIER EXPRESS

Service rating : We thought it was an excellent trip but the joining instructions weren't clear that the three day Swiss travel and museum pass was what we were supposed to use to get a train from the airport to Zermatt. We ended up wasting £170 by buying tickets we didn't need to buy, it only needed one line on the itinerary to have avoided the mistake.
Product : Amazing and you don't need to spend extra on first class

29-Jun-2017

EUROPE AND AFRICA

Service rating : Viva representative made it so easy to book the holidays Excellent deal and value for money. Excellent location and choice of hotels
Product : Viva guys deserve the start for excellent service

29-Jun-2017

FAR EAST

Service rating : Excellent value for money, 5star hotels in Dubai and Hong kong
Product : Liked Dubai but loved Hong kong

29-Jun-2017

COPENHAGEN & OSLO BREAK

Service rating : The administration was good and the hotels were in fairly good locations.
Product : Hotels, ferry cabin and travel all rather modest! Building work going on at the hotel in Copenhagen meant noise and disruption and the inside, windowless cabin on the ferry was a disappointment. The administration was good and the hotels were in fairly good locations.

29-Jun-2017

COPENHAGEN & OSLO BREAK

Service rating : The plane journeys.But the hotels in both country's were excellent for location and breakfast especially thThon Much.
Product : Excellent location in both cities,very good breakfast and rooms,very satiafied

29-Jun-2017

EUROPE AND AFRICA

Everything was as promised and ran smoothly which made for a great holiday.

29-Jun-2017

New York, San Francisco & Las Vegas

Service rating : The service from Viva was excellent. We had the most fabulous holiday. Everything was wonderful from the flights, to the hotels and all the holiday transfers. Thanks very much for all your hard work in putting together a fantastic holiday for us. I have recommended Viva to all my friends and look forward to booking our next holiday with you.
Product : The service was absolutely excellent. Everything was arranged for us and at a very reasonable cost. Far cheaper than other holiday companies I looked at and I was absolutely delighted with the whole holiday.

18-Jun-2017

TURIN,GENOVA AND MILAN

Hotels are VERY good, very well selected, in very good locations, easy to find. The trains times good, just one that was a disappointment, we arrived in Milan very late, obviously did not know area, and struggled to find anywhere to eat, literally threw out bags in hotel, (the hotel restaurant was closed as it was gone 10pm), we did find somewhere open to eat, but only after a lot of walking around, which we really did not want after travelling all day. If we could have arrived in Milan earlier it would have been a great help. Other than that , the whole holiday was put together very well, and we enjoyed the whole experience very much, VERY GOOD VALUE FOR MONEY.

14-Jun-2017

USA AND CANADA

Service rating : Good service. The whole trip was well organised with regular emails to update on booking and to send tickets etc. Only negative is that the hotel in New York charged a resort fee which cost nearly £200 which was not highlighted by Viva.
Product : Great holiday and took the hassle out of booking it all myself at a reasonable price .

09-Jun-2017

Greece

Service rating : Not very good took ages to get back to me could not give me all the information I needed
Product : Put us in a basement no windows had to upgrade cost 90 euros we spoke to other English same happened to them
Not going to say anymore about hotel did the best they could with what they had !

07-Jun-2017

EUROPE AND AFRICA

Service rating : They were a bit muddled at first but retrieved the situation and effected a change of hotel well.
Product : Good value for money for multi centre trip

07-Jun-2017

EUROPE AND AFRICA

As always they found me exactly what I was looking for. Apart from one small glitch (not having the correct reference number for Paris train ticket) everything went smoothly. We were panicky at the time as they were not giving us the tickets, but luckily Anthony was in early enough to sort everything out.

07-Jun-2017

USA AND CANADA

Service rating : Brilliant booking and confirmation service.
All documentation was correct and arrived well in time before our trip
Viva were always on hand to help with any queries.
Hotel rooms could of been a little better selected, our Niagara Sheraton hotel room view was very poor. We had a view of the air conditioning units on the roof...
Product : Brilliant trip but full on, you need two days to recover from all the flights and transfers.
It is a trip of a lifetime though.

07-Jun-2017

COPENHAGEN & OSLO BREAK

Service rating : The information flow, updates and service were excellent from the very beginning. Once our holiday began, everything worked like clockwork. Great holiday - great service.
Product : Two fabulous cities - very vibrant, colourful Copenhagen and the smaller but packed with history Oslo. Wonderful locations to visit; very easy to walk around both cities; and everyone was friendly and spoke English.

07-Jun-2017

ITALY TO SWITZERLAND BREAK

Service rating : Very impresssd withe knowledge of the staff when I phoned to ask further details abnout my forthcoming holiday. Issue quickly sorted and they went beyond expected to make sure I had a good trip
Product : Good value. Top qualiity hotels

06-Jun-2017

USA

Service rating : Very little communication once booked.
Product : Liked USA due to the diversity

06-Jun-2017

COPENHAGEN & OSLO BREAK

Service rating : Altogether very nice except for the hotel in Oslo which was basic.
Product : Altogether very nice except for hotel in Oslo which was clean but basic

28-May-2017

CROATIA & MONTENEGRO HOLIDAY

Service rating : Transfers were excellent, prompt comfortable and private. Hotel More was a great place to stay even though there was some building work going on. The Tara Hotel in Montenegro was the most soulless place I have ever stayed. The room was pleasant and comfortable, restaurant was fine but the decor was cold and uninviting. The bar staff were inexperienced and either didn't have the right ingredients or couldn't find them to make cocktails. The bar was a continuation of the corridor running the length of the ground floor and that's exactly what it felt like. We spent our evenings at the hotel next door. We had no problems with the organisation of the holiday.
Product : Comments written above apply

25-May-2017

ITALY TO SWITZERLAND BREAK

Service rating : Over all I enjoyed the views and locations, however the trains you booked us on specially the 4 hour trip from Tirano to Chur had no restaurant or drink bar and that was confirmed being told by the conductor adding you are booked on second class area no drinks or restaurant are available nor I could access the first-class area as it was sealed having to rush out and purchase few water bottles I do not recommend this holiday and next time I will book my own directly
Product : All second class most trains had with no refreshment

22-May-2017

TURIN,GENOVA AND MILAN

Service rating : ..
Product : ..................................

20-May-2017

EUROPE AND AFRICA

Service rating : Quick and efficient response every time we contacted them.
Product : Hotels further out from town than anticipated, and second hotel was pretty basic.

20-May-2017

INDIAN OCEAN

Extremely impressed with Viva holidays, will definitely use their services in the future. Have recommended them to several people who also have been very content with their service. Both holidays booked with them were brilliant, their recommendations exceeded our expectations.

20-May-2017

Bernina Express Experience

Service rating : The holiday went very well, and all the reservations made ensured a smooth journey throughout. The only criticism, is that the hotels booked were well out of the respective towns which was not made clear to us. Having said that both were on public transport routes which made life quite easy. I would certainly use viva holidays again
Product : Good value for money would recommend this holiday to anyone who likes this sort of adventure

19-May-2017

EUROPE AND AFRICA

Their customer service was good. We wanted a tailored made holidays and they were able to do that. They provided us the hotel me we wanted to stay. Out of the three transfers we have booked with them two of them turned up on time. The other one never turned up. But Viva refunded the money we have paid towards the taxi without any fuss.

19-May-2017

OSLO AND BERGEN

We wouldn't have booked if we had realised that the train journey from Oslo to Bergen took seven hours. That took up most of a day during a very short holiday.

Nor did we like the hotel choices. The Oslo hotel would have been ideal for a person staying one night for a conference. We were a couple who actually wanted to be able to unpack our clothes but there was nowhere apart from some open hanging space to put anything. But at least the Oslo hotel had a room safe. The Bergen hotel similarly had nowhere to put any clothes and no room safe.

19-May-2017

BERNINA EXPRESS

..

19-May-2017

ITALY TO SWITZERLAND BREAK

Service rating : Pretty good. We were left to our own devices a bit, in terms of transfers, but we are experienced travellers so we were fine. Hotel in Chur a little plain! But handy for the station. Good trip overall.
Product : Great trip on Bernina express

19-May-2017

ROMANTIC VENICE & FLORENCE BREAK

Very well organised
Everything went smoothly
Hotels were excellent and well placed
Great service

19-May-2017

COPENHAGEN & OSLO BREAK

Service rating : This was a two city break with a overnight ferry connection in-between. We had a great trip; the hotels were small, excellent with good personal service, in good locations to explore the city.

What would have been helpful was information on how to make all the connections, eg from the airport to the hotel in Copenhagen (which I found on the hotel website) from the hotel to the ferry and vice versa in Norway (I resorted to taxis). Apart from that, it was an excellent trip
Product : Excellent value for money.

18-May-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : The whole designed holiday worked well, was not rushed and we enjoyed every minute. A good way to experience these countries at little cost. All times and connections ran smoothly and the hotels were very nice. Plenty to see and do. We can highly recommend this holiday.
Product : All three countries were worth the visit - Just Great!

17-May-2017

TURIN,GENOA AND MILAN

Service rating : Everything was planned to perfection
Product : Everything was perfect, would travel again with Viva

17-May-2017

BERNINA EXPRESS

Service rating : Very well thought out trip with hotels conveniently located near to the railway stations. Although the hotel in Milan was lovely it was a taxi ride to the duomo and shopping. That said it was an older hotel that retained its high quality original features which had been beautifully maintained. Had the Milan been a little closer to the main attractions I'd have awarded 5 stars. Unfortunately I have an injured knee and am unable to walk great distances.
Product : Fantastic train journey, staff on board extremely helpful and friendly. I'd have preferred to have stopped at St Moritz and/or Davos but realised this wasn't an option until too late.

16-May-2017

TALLINN & HELSINKI

Service rating : This was a very enjoyable trip and booking, travel and accommodation arrangements all worked out well. There was slight confusion over whether we checked in online ourselves or gave passport information to Viva to register us with Easy Jet but this was a minor issue.
Product : The two cities of Tallin and Helsinki provided an interesting contrast: medieval Tallin and modern Helsinki. Both places were easy to explore on foot and the hotels were centrally situated.

16-May-2017

OSLO AND BERGEN

Service rating : des bons hotels, bien placée. Vol a l'heure. Tres bonne organisation partout.
Product : Oslo manque un peu de charme et n'est pas tres joli, le trajet en train entre les deux ville était magnifique et a bergen et un peu plus authentique.

16-May-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : Very efficient sending itineraries through very helpful with any queries and overall excellent service.
Product : Excellent put together trip able to pack a lot in!

16-May-2017

INDIAN OCEAN

Service rating : Fantastic customer services, one of my best holidays. Highly recommended, very happy with this company and all the services received.
Product : Fantastic service, best holiday I have had. I will be using this company again in future

16-May-2017

ITALY TO SWITZERLAND BREAK

Service rating : Everything was of high quality. The hotels, the train seats, and all well booked for me in advance.
Product : Excellent hotels, amazing train journey with great seats all sorted for me.

16-May-2017

EUROPE AND AFRICA

The service from Viva holidays was great, great hotels and good flight times overall very satisfied customer and will book again

10-May-2017

COPENHAGEN & OSLO BREAK

Service rating : Communications excellent. Helpful. Clarified detailed information when needed. And best of all - the holiday was exactly as described with all facets of a very high quality.
Product : The package was excellent value for money. I actually checked the individual elements of the packager for comparison regards cost. if I booked direct and I could not even match them let alone beat them.
Both Hotels in the package were ideally located and very user friendly. The Strand in Copenhagen was superb.The ferry crossing was a really nice additional element providing practical and very pleasant and stylish way of travelling between the two cities. We did opt for a cabin upgrade and this I would recommend, simply because of the quality of the cabin. This was a 5 day Minibreak and more than enough time to visit and enjoy Both Copenhagen and Oslo as the timings for arrival and departures were such that it meant a full quota of 'available' days. Very impressed and excellent value for money

10-May-2017

OSLO AND BERGEN

Booked via internet so little direct contact with Viva. For online bookings there needs to be details of and options given for flight times and train times from Oslo to Bergen.Hotels were of very good value and standard.

10-May-2017

ROME AND VENICE

Service rating : Excellent service
Product : Really good hotels & loved both cities

10-May-2017

EUROPE AND AFRICA

Service rating : Brilliant service, easy to speak to, nice staff and had a great weekend away. Would use again.
Product : Great weekend, would recommend to anyone..

10-May-2017

INDIAN OCEAN

From start to finish the service was flawless. Nothing too much trouble even though we made several amendments to our enquiry. The 3 centre holiday (Dubai, Bangkok and Krabi) went like a dream.

10-May-2017

EUROPE AND AFRICA

Service rating : Booking service was easy and well handled throughout, couple of negatives were the hotel in Venice was on the mainland and not the island and you had to fund your own train fare from Florence to Pisa, may of been in the small print but certainly not made crystal clear.
Product : Great cities but dissapointed with a few elements as listed earlier.

10-May-2017

COPENHAGEN & OSLO BREAK

Service rating : Everything went very smoothly from the time of booking, through the journey (flights and a ferry) to the hotel bookings. There were no hitches. I made a query just before we left with regards to an hotel voucher and this was dealt with efficiently and politely.
Product : We really enjoyed both locations and the overnight travel on the ferry between Copenhagen and Oslo was a real experience. Both cities are full of interest and opportunities despite being different from one another in atmosphere. There were not very many British tourists in either place and both the Danes and the Norwegians were very welcoming. Oslo is more expensive than Copenhagen for food and alcohol. Copenhagen's costs were about the same as taking a city break in Britain

01-May-2017

SCENIC COPENHAGEN & OSLO CITY BREAK

Service rating : The hotels were excellent, with great breakfast buffets. The Hotels were near the city centres and we could walk to most things of interest. The boat journey was amazing, the boat was very big and modern, the cabin was very spacious and food on board was very good value. There were no problems at all very good and will use viva holidays again
Product : Great Trip. All information and documents were sent by e mail, no problems

30-Apr-2017

EUROPE AND AFRICA

Customer service was excellent. The whole holiday was well planned with great flight times and we couldn't have wished for a better placed hotel x

29-Apr-2017

ROME,FLORENCE AND VENICE

Service rating : All documentation came through clearly and on the day they said it would . The travel arrangemts were smooth.
Product : The hotels in Rome and Florence were disappointing. Venice was great location but room was hot and the air conditioning was not working.

29-Apr-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva kept us abreast of the itinerary and communicated with us well when we were stranded in New York because of the weather. They took customer service to the next level to ensure our needs were met.
Product : A great experience for a three centre holiday.

28-Apr-2017

SCENIC COPENHAGEN & OSLO CITY BREAK

Service rating : Good customer service prior to trip and seamless two centre break.
Product : Excellent two centre break. Overnight cruise transfer also enjoyable. An excellent way to try new cities.

28-Apr-2017

USA AND CANADA

Service rating : Really pleased with customer service from Lucas who was really helpful. Could call until 9pm in the evening which was great as we are at work all day so we were able to utilise the evenings to plan our holiday with Lucas's help. Everything linked up perfectly.
Product : Great trip which combined Toronto including Niagara Falls and then on to NYC. Hotels were both lovely in great locations. Would thouroghly recommend.

28-Apr-2017

TALLINN & HELSINKI

Service rating : Smooth service and prompt communication.
Product : amazing value for money, will be using again

28-Apr-2017

ROME,FLORENCE AND VENICE

Service rating : We had a fantastic holiday, all hotels were fab, and close to train stations. The worst part of the holiday was getting to and from London Stansted. Once we realised how difficult it was to get to from Aberdeen, we tried to change airports but this was not possible. We did find VIVA a bit inflexible, but other than this had an amazing time.
Product : Before we went we were worried we would have too short a period of time in each city, but in actual fact it was adequate and a real taster for Italy. All hotels were lovely and very central. Perhaps clear instructions to get to Hotels would be good.

28-Apr-2017

COPENHAGEN & OSLO BREAK

Hotel were clean and comfortable. Ferry crossing was excellent although cabins were very small

28-Apr-2017

SCENIC COPENHAGEN & OSLO CITY BREAK

Service rating : Well organised any issues sorted promptly. Hotels as described. Trouble free experience.
Product : Beautiful cities, nice hotels

28-Apr-2017

ROME,FLORENCE AND VENICE

Service rating : Communication, information was excellent. My queries were answered and resolved efficiently and promptly. I felt confident throughout the holiday that travel arrangements would be smooth.
Product : The service in all hotels was good. The hotel room in Florence was tired and not particularly clean especially the bathroom which was splattered with dry blood! The only disappointment in the whole holiday.

28-Apr-2017

INDIA

Service rating : Excellent service. I have recommended them highly already and will continue to do so.
Product : The most incredible trip of a lifetime

28-Apr-2017

EUROPE AND AFRICA

Service rating : very helpful with all aspects including ryan air check in
Product : customer support from your employees

28-Apr-2017

USA

Service rating : The holiday was excellent and the accommodation mainly good
Product : The areas we were staying were generally well located for the price we paid

28-Apr-2017

NORTHERN LIGHTS ICELAND BREAK

Service rating : Package at a competitive price, Hotel was excellent.
Only complaint unable to change flight booking details
Product : Lights were on view, cannot complain

03-Apr-2017

ROME,FLORENCE AND VENICE

Service rating : Good hotels easily found, nice location close to main tourist areas
Product : Good hotels easily found, close to tourist areas

31-Mar-2017

EUROPE AND AFRICA

Very helpful and knowledgable staff. All travel went smoothly. Hotels stayed in were very comfortable with good food and staff.
Would definitely use Viva again.

31-Mar-2017

ROME,FLORENCE AND VENICE

Service rating : Excellent servise from start to finish
Product : One of my top 5 holidays, excellent hotels with ideal locations and train trips were straightforward to find the platforms and trains.

31-Mar-2017

EUROPE AND AFRICA

Service rating : Overall a great experience however had stomach bug on one of the days spent in hospital otherwise no other issues
Product : Great package Rome and Venice no issues
However a shuttle bus for airport to hotel would have been a great help as part of the package

31-Mar-2017

ICELAND,NEW YORK AND NIAGARA

Nice company to deal with, answered any queries we had promptly. Holiday ran smoothly considering the timetable we had to adhere to

31-Mar-2017

Rome & Venice

Service rating : From the time I booked the holiday with Andrew Smith, I have had excellent service from all your staff. It's great to be able to get through to your operatives without any complicated procedures! Everyone I spoke to was very friendly, efficient and so helpful.
The holiday in Venice and Rome was fantastic. The Hotel Central in Mestre was nice and the manager very helpful and friendly. There's a great bar/ restaurant opposite, very quirky and great fun. Travelling into Venice was easy & cheap, via frequently running buses.
The train journey was comfortable, lovely scenery but as it's 6 hours and no buffet car,I would strongly recommend taking a packed lunch and drinks!
The hotel Occidental Aurelia in Rome was lovely with very friendly, helpful staff, especially Marco, who recommended a fantastic restaurant, " The Cul De Sac" on the Via del Pastini(?) off the Piazza Navona. For wine buffs it's a must and the ravioli was amazing!
We all had super 2 city break with Viva holidays and will certainly be booking with your company again. A very big thankyou to all your staff.
Product : Excellent value throughout!

05-Mar-2017

ROME,FLORENCE AND VENICE

Service rating : The bed in the first hotel in Rome was brilliant but in Florence and Venice they were really hard and I was glad not to have to sleep on them for longer than two nights. Train stations were very near the hotels and the trains were on time.
Product : Great trip but beds in Florence and Venice really hard.

02-Mar-2017

COPENHAGEN & OSLO BREAK

Excellent well organised trip . Comfortable hotels in good central locations.

02-Mar-2017

EUROPE AND AFRICA

Service rating : Outstandingly good in every respect . Every query promptly and pleasantly replied to. This is a well-organised , efficient company that believes in customer service. We have had no hesitation in recommending it to friends.
Product : See above --an excellent holida yin every respect

02-Mar-2017

Dubai & Maldives

Service rating : We was helped by Lucas who reccomended the hotels and got us the best price For them , I was overwhelmed from start to finish by viva every single thing was sorted it was perfect . I have told all our friends and family and we have just rung Lucas and he is finding our next holiday to bankok and Phuket a huge thanks Lesa
Product : Amazing from start to finish thanks

22-Feb-2017

SCENIC COPENHAGEN & OSLO CITY BREAK

Interesting short break. Hotels good and close to city centres.Only criticism,would have liked a day longer in each city as arranging own transfers a bit time consuming. Ferry crossing great.
Thanks

01-Feb-2017

USA & CANADA

Service rating : Stupendous service. Highly recommended. Thank you very much Viva...
Product : Great accommodations at prime locations. Flights could have been better. Nevertheless, it was a dream trip. Thank you very much for organising.

01-Feb-2017

EUROPE AND AFRICA

First class from start to finish.

31-Jan-2017

SCENIC SWITZERLAND BREAK WITH GLACIER EXPRESS

Service rating : Absolutely every part of this holiday was fantastic! From the communication provided prior to departure, through the reception we received at both hotels and the services offered, everything was spot on.
Product : Absolutely incredible holiday. Both hotels were amazingly comfortable, particularly the San Gian in Saint Mortitz, such a wonderful welcome, incredible room and restaurant. Train journeys were fantastic and so punctual and organised. Our day trip to Jungfraujoc was awesome! An unforgettable holiday!

31-Jan-2017

SCENIC COPENHAGEN & OSLO CITY BREAK

Service rating : the interaction and support was excellent.
Product : Would have upgrade Copenhagen accommodation

31-Jan-2017

INDIAN OCEAN

Service rating : Great service and really efficient
Product : Great thanks for everything!

31-Jan-2017

ROMANTIC VENICE & FLORENCE BREAK(23-09-2016)

Very helpful staff

04-Jan-2017

PICTURESQUE MILAN & SWISS LAKES BREAK

It was really well organised and you got to see 2 countries in a short space of time without feeling rushed.

04-Jan-2017

VENICE AND FLORENCE

Service rating : Excellent efficient and responsive - used email which was convenient.
Product : I said on the previous page.

03-Jan-2017

USA AND CARIBBEAN

Service rating : excellent value . Very good hotels and flights
Product : a very good experience and very enjoyable

03-Jan-2017

VENICE AND FLORENCE

had a great time

03-Jan-2017

EUROPE & AFRICA

Service rating : Very good and efficient service, was very helpful with all queries I made
Product : The trip to Italy and the Berlina Express was an amazing experience

03-Jan-2017

VENICE AND FLORENCE

Service rating : Excellent value for money, good transfer between locations.
Product : Good value for money, well organised, hotels central but more like 3 star accommodation than 4 star.

03-Jan-2017

ROMANTIC VENICE & MILAN BREAK

Service rating : Great locations for both hotels. Flights were delayed but train journey and connections convenient.
Product : Loved Venice but Milan was less intersting and the weather dreadful which didnt help.

05-Dec-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : We had a brilliant time, incredibly well organised, great hotels.
Product : This was one of our most enjoyable holidays; we joined walking tours in each city and walked and walked! We would have liked an extra day in each as there is so much to see but we will return. Hotels were excellent, especially the one in Vienna, We loved the girls working there. The only drawback in each city were the taxi companies; they rooked us in every centre and we had no option but to pay. The train journeys, however were fantastic. I TOTALLY recommend this holiday and the organisation by Viva. Totally brilliant!

28-Nov-2016

PRAGUE,VIENNA AND BUDAPEST

**

28-Nov-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Would totally book with Viva again. Not only were they helpful each time I called before I travelled but they saved my butt me when all of my travel documents were stolen in Prague. They organised replacements to be emailed to the hotel and kept in touch with me to ensure I was safe and got everything back. Amazing!
Product : Couldn't of asked for a better holiday!!!! 5 STARS!

28-Nov-2016

FAR EAST

Service rating : Our Multi-trip holiday was amazing. Ron, our advisor was incredibly helpful from the outset and did everything possible to ensure that our stay in Thailand, including the flights, was a memorable one.
Product : The hotel in Bangkok was an excellent suggestion from our advisor. Sadly, the hotel in Phuket was not up to the same standard but we made the most of it.

28-Nov-2016

VENICE AND FLORENCE

Service rating : Venice was amazing , Florence was the exact opposite we paid extra for transfers but felt abandoned in the middle of Florence and had to find our own way by taxi and coach to the Airport in Piza an hour and a half away, we also suffered with upset tummies in Florence.
Product : Loved Venice hated Florence

01-Nov-2016

Rome & Venice

Service rating : Communication was clear and helpful. Any queries I had were answered quickly and politely. Andrew was kind and knowledgeable.
Product : Hotels and transfers were above our expectations. We arranged our own excursions, but the location of our hotels was perfect so we could do this easily.

01-Nov-2016

PRAGUE,VIENNA AND BUDAPEST

Simple and easy service... Hotels located nicely central... Trains and flights well organised and simple...

01-Nov-2016

Rhodes

Service rating : You've given me a wonderful deal with all inclusive and fantastic customers service.
Product : The food was very impressive and I was so thrilled with the variety of it.There was a fantastic entertainment organised by the hotel which was amazing as well. Thank You very much for your support.

31-Oct-2016

Rhodes

Service rating : One of the best holiday ever organised by Viva to Rhodes,Greece. Andrew the team leader gave us the best customer service and organised our 5nights at the best hotel.. He took care of everything and made sure everything went well once we reached our destination. The hotel was fabulous and our journeys were seamless. Andrew was very courteous and polite and I would definitely recommend for any future holidays to be booked by this valuable staff and a very good travel company. Well done Andrew!!!
Product : Excellent customer service by Andrew and beautiful destination organised by Viva holidays.

31-Oct-2016

ROME,FLORENCE AND VENICE

Service rating : Organisation of flights, hotels and trains to the cities was well organised with times and location. But we thought the hidden extras especially the water bus and transfers was a lot more than expected and so the overall saving didn't seem as good as when we booked it
Product : Excellent way of seeing the three cities.

30-Oct-2016

BERLIN AND PRAGUE

Everything went according to plan. The hotels were of a very good standard and well located.

29-Oct-2016

Rhodes

My first credit goes to Andrew who gave me an excellent service while booking the holiday to Greece. He was very patient and polite

29-Oct-2016

SCENIC COPENHAGEN & OSLO CITY BREAK

Service rating : Was OK I wouldn't honestly recommend the holiday or your company to be honest
Product : Average at best ..........

28-Oct-2016

EUROPE & AFRICA

Service rating : Excellent service from Viva, at the point of booking, as well as both before and after our holiday.
Product : As above. Service before and after holiday very responsive.

28-Oct-2016

VENICE AND LAKE GARDA

It was our 30th wedding anniversary, Venice was unbelievable and hotel amazing, lake Garda was breathtaking, hotel was fantastic. Everything was out of this world, what a wonderful holiday, it was not long enough. Will book again.

28-Oct-2016

EUROPE & AFRICA

Service rating : No problems - efficient service
Product : GOOD HOTELS & OTHER ARRANGEMENTS

28-Oct-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Poor choice of hotels , far out from centre, no transfers included . Choice of hotel critical to the holiday
Product : Poor hotel choice and lack of transfers means we cannot recommend this tour . Given the price I would have expected more for my money

28-Oct-2016

EUROPE & AFRICA

Excellent Service provided by all at Viva and in particularly by Andrew and Ron. Very helpful people and my pleasure in dealing with all.

28-Oct-2016

ROMANTIC VENICE & MILAN BREAK

Everything was as it was said a

28-Oct-2016

EUROPE & AFRICA

Excellent holiday! Everything ran smoothly, no issues what so ever!! :)

28-Oct-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : The team are very helpful, each hotel was unique and to a high quality.
Product : Value for money.

Ten more letters does not make a better info box.

28-Oct-2016

EUROPE & AFRICA

Good efficient service,everything we asked for on our holiday we got

04-Oct-2016

ROME & VENICE

Received all documents without having to chase them.
They were also very helpful with checking us in online

04-Oct-2016

INDIAN OCEAN

Service rating : Andrew was fantastic at trying the best for our holiday. He was attentive and always responded or called back. We were completely reassured we were in good hands.
Product : The accommodation was lovely but we had a garden room for our honeymoon which was not very romantic and food was a little tricky for vegetarians.

03-Oct-2016

ROME AND VENICE

Great price and great holiday. Very well organized and hassle free.

01-Oct-2016

EUROPE & AFRICA

Service rating : Efficiency and value
Product : Variety and interest though I didn't relly purchase Europe & Africa

01-Oct-2016

SICILIAN FARMHOUSE BREAK

Service rating : Everything worked, simple. Even when Passport number changed.
Product : A lovely welcome in this family run Agriturismo. Excellent food and drink at amazing prices, and a wonderful lesson with Guilio in the Kitchen. Tour of the farm was very interesting.Comfortable rather than luxurious, but just what we needed. Scenery is breathtaking, as are the roads - take care !

30-Sep-2016

USA

United Airlines service was very variable. Very old aircraft from Heathrow with broken in-flight entertainment and no meal on flight all the way from Honolulu to Washington DC. Very nice hotels with helpful staff, particularly the Triton in San Francisco.

29-Sep-2016

VENICE AND FLORENCE

Service rating : The holiday was great. We were very surprised at how easy everything was. Transfers/flights were well timed and routed. The trip itself was full of beautiful scenery and the hotels were very welcoming. We definitely didn't get the budget rooms. We would be happy to use Viva again.
Product : Loved visiting the two very different cities. Was plenty to see and we had a very relaxing break. The hotels were welcoming and well located, recommend getting off the main streets and finding locally used restaurants for the better (and cheaper) food. Plan to re-visit Venice again.

29-Sep-2016

INDIAN OCEAN

Catherine at Viva Holidays was always helpful and really catered the holiday to our needs.

29-Sep-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Everything required was handled well, with early delivery of the necessary tickets and other travel information
Product : Had an excellent trip. The hotels were only a few minutes walking from the main visitor areas of each city and of a very high standard. The train travel between cities went very smoothly and was an excellent way to see more of each country.
Particular highlights were:
- Walking tour in Prague - a long day but well worth it, excellent guide with detailed knowledge of the city, great food and really nice group to spend a day with in a foreign town
- The Hotel in Vienna was excellent, getting pretty much a suite rather than a basic room with good on-site facilities.

Only thing I would suggest avoiding would be the bus tours. Both in Vienna and Budapest these were a bit disappointing and nowhere near as enjoyable or informative as the walking tour in Prague. The guides on both were rather brusque and unfriendly and I personally wouldn't book another one like that.

21-Sep-2016

PRAGUE,VIENNA AND BUDAPEST

Everything was well organised. The hotels in each of the cities were lovely, especially in Vienna. The tickets arrived in good time and staff were helpful with my questions when I rang up.
Would happily recommend to others.

30-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

The trip overall was good value for money. The hotels were all of a good standard but were outside of the town centres. We found it more difficult to find places to eat in the evenings without travelling either by taxi or public transport. We booked the optional excursions which were also good but it would have been helpful to have more information regarding their format as one involved a lot of walking which we were not aware of. The train journeys were all manageable although there were problems with the taxis from some stations wanting to overcharge us, although that was not any fault of Viva Holidays.

30-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Viva Holidays arranged everything and noticing our home address offered a local airport departure point. Flights were basic economy but these short haul trips were ok. Travel, accommodation and excursion documents arrived drip feed and you are advised to make sure you print off each and look out for your train tickets which arrive by post. Trains were very busy and booked seats are a must have. I missed the arrival of train tickets so had to buy others. Viva were helpful in providing the booked seat nos. We didn't have paperwork to back this up if challenged but worked out ok.
Product : This 3 centre trip was great and we really enjoyed each city immensely. The hotels rooms were lovely and service was good. The optional excursions were interesting and informative although the 6 hour outing in Prague involved a lot of walking. My only slightly negative comment is that 2 days in each city made the experience feel the schedule was hectic.

29-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Absolutely no problems, everything went to plan.
Product : Enjoyable city breaks with tours on a budget. Hotels were fine with excellent breakfasts and good locations. Travel went without a hitch.

28-Aug-2016

Rome, Venice & Pisa

Service rating : Excellent Travel Agent. Booked holiday to Rome,Florence and Pisa. All hotels and transport arrangements were brilliant. Vouchers were sent in timely manor. They arranged for boarding pass from airlines. Moreover prior to travelling there was a courtesy call to ensure everything was in place for holiday.
Product : Plenty to do and see. Lots of walking

26-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Great hotel location, travel arrangements all spot on - a fabulous all round holiday

26-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Viva holiday is very organised , professional and everything they do on time . Like printing the boarding passes , train tickets and all the necessary information all they arrived on time . No problem at all . I must say very good service . Denfinately recommend Viva holiday .
Product : Beautiful cities with very good hotels . We enjoyed a lot . We enjoyed everything hotels , places and food. Very good value for money . There was no problem travelling from one city to another by train . Our seats were reserved . Flight was ok , nothing to shout about . Overall we had a great time .

26-Aug-2016

BERLIN AND PRAGUE

The holiday was very good Only fault was train trip to Prague Seats booked in standard, the train was packed with back packers and you couldn't move The holiday was very good Only fault was train trip to Prague Seats booked in standard, the train was packed with back packers and you couldn't move The holiday was very good Only fault was train trip to Prague Seats booked in standard, the train was packed with back packers and you couldn't move .Would have be better to up grade to first class The only thing to spoil the holiday

26-Aug-2016

USA & CARIBBEAN

Service rating : After booking the holiday I asked several questions regarding my trip. For some reason these were constantly ignored. The one time they did call me there was a woman who could barely speak a word of English. Very rude staff, after you have booked the holiday, very nice and polite before hand.
Product : Fantastic hotels and locations

26-Aug-2016

VENICE AND FLORENCE

Service rating : Efficient service
Full information given promptly
Product : Hotels Galliano (Venice)and San Gallo Palace(Florence)were excellent. Staff were all helpful with queries and places to go or eat. In Venice staff were considerate when we arrived early for check-in very hot. Stored our luggage and informed us straight away when our room was ready.
In Florence the complimentary water daily was much appreciated as was the recommendation of Il Clarinetto for dinner.
The hotels were as varied as the locations and we enjoyed the variety: the charming character of Venice with the modern style of Florence.
The train journey between Venice and Florence was comfortable and punctual, the seats were roomy and clean.
We were a little concerned about transport from Treviso and to Pisa airports but this proved very straightforward and at a reasonable cost.
This was a great holiday for a taste of Italy and excellent value, we will be returning.

26-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Everything we needed arrived on time - seats reserved on planes and trains. Everything was made really easy.

26-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Viva Holidays were efficient,supportive and highly effective. Bookings and information were clear, delivered at appropriate times and we felt supported in our journeys. The timings of transfers and instructions were civilised and leisurely,no fear of missing connections.Very good value for money. We felt like we had been on a comfortable and safe adventure.
Product : Hotels were of a comfortable,middle standard. Mostly small but reasonably well situated. Some travelling (short distances) tocentral locations was required.All with private faciities and good breakfast.

03-Aug-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Viva were very efficient and friendly
Product : Very disappointed with hotel in Vienna room was threadbare
All other aspects very good

30-Jul-2016

USA & CARIBBEAN

Viva holidays (Andrew) was amazing from booking through till departure, we stayed in Mexico and Vegas and it was a holiday of a lifetime, both amazing hotels and at a fraction of the high street costs

26-Jul-2016

PRAGUE,VIENNA AND BUDAPEST

We had a good holiday. The only downside is that when we received our train tickets there was no English instructions so on the morning of our departure from Prague train station onwards to Vienna we waited for three hours in the station due to a misunderstanding on train times which were not made clear to us. However after asking a supervisor at the station we were soon on our way albeit latter on in the day. We enjoyed Prague and Vienna and Budapest too.

25-Jul-2016

BERLIN AND PRAGUE

Everything was organised, tickets etc on a two city four day break except the hard copy for the inter connecting train which took two phone calls before it was produced.

23-Jul-2016

LAKE GARDA BREAK WITH OPTIONAL VENICE

Terrible service! The flight was cancelled on the Saturday am. Somebody phoned to offer a flight on the Tuesday and have not responded to me since!

23-Jul-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : The booking information was prompt and tickets arrived in good time.
Product : The hotels were only 3 star so were not as good as we are used to. The facilities were adequate but basic. Train journeys were good and at a convenient time of day. The flight home was much later than we would have liked but it was very expensive to change flight to an earlier time. All in all it was a budget holiday to three lovely cities with plenty to see and do in each of them. We saw three concerts, one in each city, saw museums, castles and art galleries, travelled on trams, buses and underground and had an action packed week. We coped with the language, signage and culture and thoroughly enjoyed the challenge, not bad for a couple of pensioners.

22-Jul-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : Booking process straight forward and staff very helpful with subsequent requests to add transfers.Also very helpful with queries regarding train tickets
Product : The holiday was good but in hindsight 2 nights in each city isn't enough to do anything other than visit the main tourist attractions. Too much time is spent on packing/unpacking and travelling.
The hotel in Vienna was more like a B&B than a hotel. For traditional read shabby. The area was poor with a brothel across the street and gangs of drunken/drugged youths hassling for money at the pedestrian crossing by the Metro station.
The hotels in Prague and Budapest were a little way out but well run and clean, especially the one in Prague.

22-Jul-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : The hotel ,travel ,all was really good ,the tour around Prague was excellent the other were not that good
Product : All really lovely city's the best tour to do is Hop on buses

22-Jul-2016

SPAIN DUAL-CITY BREAK WITH BARCELONA HELI TOUR

Service rating : Barcelona cab driver horrid second one nice fab city veuling airlines checking in problem . Sorted by viva although it cost me £28
Madrid hotel vvvv noisy room asked to change which they did.
Viva helpful and professional
Product : Miles from anywhere got them to arrange a cab back ....waited for 45 minutes no show ... Heliport closed . Had to walk

22-Jul-2016

PRAGUE,VIENNA AND BUDAPEST

Service rating : We were very impressed with the efficient and friendly way Viva sent all the necessary hotel, travel and excursion vouchers. The rail journeys, tours and connections went without any serious hitches. We would recommend this company and happily buy from them again.
Product : Have marked the overall experience from excellent down to good for two reasons.
The hotel Altwienerhof in Vienna was not of an acceptable quality. The hotel in general was old and very tired in its appearance. The bedroom furniture was very basic and in need of modernizing. The shower cubicle was dirty and the shower-head in need of renewal. The hotel was tucked away in a side street near a busy road. The other two city hotels (Royal Court in Prague and City Inn in Budapest) were at least clean and modern. Although we did not expect five star accommodation on this kind of booking, the Vienna hotel should definitely be reconsidered as suitable by Viva.
The second problem arose on the Prague site-seeing tour (Best of Prague organised by Best Tours). Described as "See the most of Prague by bus, boat and walking tour" in just under seven hours. The bus section of the tour lasted about fifteen minutes, followed by five to six hours of walking the city, in direct sun and temperatures in excess of 34 degrees, ending with a boat ride which lasted an hour, but consisted of the boat basically circling a 500 yard stretch of the river around one of the famous bridges. We were then left at the riverside to make our own way back to the hotel by foot (more walking) or taxi. The day was only made tolerable by the very friendly and helpful tour guide (Anna) who did a wonderful job in getting the whole group around the tour without losing anyone to heat exhaustion. If you are not happy with fairly long walks you should avoid this particular tour.

22-Jul-2016

VENICE AND FLORENCE

I had a bit of issue trying to change parts of my holiday . The agent dealing with my request went on leave himself without telling me and without completing what I had asked of him. This happened with two agents but after multiple phone calls it got sorted in the end.
Other than that everything went smooth on the holiday. I had no problems whatsoever on the other side

22-Jul-2016

Las Vegas & Cancun

Service rating : I asked for a quote for a 2 centre holiday. I was given the choice of 2 from Ron but the being very good value on paper. My experience from start to finish was dealt with very professionally by Ron who was there all through the process, guiding me whenever I had a querie.

Overall I was impressed with the way everything was processed.
Product : Where to start… Las Vegas was what I expected. Hot, hot and hot. We stayed at the Luxor and although away from the hustle and bustle you didn't feel too far from the action. Very clean throughout.
Now to Cancun. Our first time visiting and it won't be our last. We stayed at the Bahia Principe and what a lovely place to stay. Right down from landing in Cancun to arriving at the hotel we were welcomed by friendly staff. We're not used to being fussed over so felt a bit guilty at first, but you soon get into the groove. We loved every minute of it.

22-Jul-2016

PRAGUE,VIENNA AND BUDAPEST

Really enjoyed our holiday everything was very clear and would definitely use again and recommend!

22-Jul-2016

LAKE GARDA BREAK WITH OPTIONAL VENICE

Service rating : I was worried when I booked the holiday as it was confirmed by secret escapes without actual flight times. These were sent later by viva and I'm pleased to say they included early flight out and late back using different airlines to get the longest break possible for us in both lake garda and venice. All travel documents arrived promptly too. 10 out of 10. Thank you
Product : Sirmione was fab and was much quieter than I was expecting for June. The local police keep hawkers at bay. Although fairly expensive in some restaurants the quality and choice of food was great. Our room in the hotel was big and the only disappointment was no view of the lake. Sunbathing on the pontoon style terrace in front of the hotel more than made up for no view or balcony from the room.
We enjoyed Venice too although it was even more expensive and crowded with hawkers everywhere. The hotel was nice and they upgraded our room at no extra cost. Sadly the weather was not kind to us but maybe it would have been even more crowded if sunny. We really liked the nearby island of Burano better than Venice as it was 100 times more peaceful with lovely colourful houses and gentle meandering canals.

22-Jul-2016

ROME,FLORENCE AND VENICE

Service rating : Service was excellent. Good communications and rapid responses to queries.
Product : Hotels were very good, flights and train journeys went smoothly, weather was fine. Enjoy Florence the most, but all cities were interesting.

22-Jul-2016

EUROPE & AFRICA

Very good and friendly

22-Jul-2016

ROME & VENICE

Service rating : Ecellent customer service. Holiday went as planned
Product : Well organised by the company. I didn't look carefully enough at the flight times we got back really late. Next time I will request an earlier flight.

22-Jul-2016

BARCELONA CITY BREAK WITH HELICOPTER TOUR

Service rating : Prompt, courteous and efficient service.
Product : Lovely city and everything worked out perfectly, a big Thank You to Viva Holidays.

22-Jul-2016

Prague Veinna & Budapest

Service rating : The service provided by Viva was excellent and the value for money was beyond compare. All the arrangements made - flights, transfers, hotels, trips - were first class and they will be the first stop I make when I want to book a similar trip.
Product : All three cities were fascinating. We had never been to any of them previously but they were all interesting for different reasons - the food, culture, buildings and history. Thoroughly recommend this trio, although you will need plenty of energy for all the walking required!

13-Jul-2016

BARCELONA CITY BREAK WITH HELICOPTER TOUR

Service rating : Hi
We booked the holiday through secret escapes.
Viva was very good and sent me lots of information regarding the trip
Product : The city break in Barcelona was very good.
The hotel was in a good city location.
The transport links were good, once we found them.
Purchased a 4 day travel card from the metro station at the airport, this worked very well.
Helicoptor ride did not happen, the phone number did not work, probably due to area codes, there were no directions to the heliport.
The weather was poor on the first day and no helicoptors were flying.
Eventually found the heliport during a harbour cruise but 24 hrs notice was required and also passports, we decided not to waste time trying to arrange the helicoptor ride but to enjoy the city.
I would not book a break again with an extra as it is not worth the hassle.
The price was good, even without the helicoptor ride.

11-Jul-2016

ROME & VENICE

Service rating : Fantastic service, excellent organisation
Product : Fantastic everything was as planned

08-Jul-2016

Dominican Republic

Superb service. Highly recommend

07-Jul-2016

Croatia&Montenegro

Service rating : Good communication, check in and boarding cards issued by them. All transfers etc ran to perfection.
Product : Beautiful coastline. Loved Dubrovnik.

06-Jul-2016

FlorenceRome&Venice

Service rating : Excellent communications from start to journey end. Would happily book through them again.
Product : Great trip and very different to travel on the train between the cities . Had time on the trains for presecco.

07-Jun-2016

BarcelonaHelicopterTour

Service rating : Barcelona 3 night stay with breakfast plus helicopter trip.
Good flight times.
Lovely hotel, great location and helpful staff.
Helicopter trip upgraded, fantastic!
Viva communications great, very little necessary, think they would have done more if needed. Very helpful.
Product : 5 min Cathelicopter coast trip was upgraded to 10 min trip along coast and over Barcelona.
It was brilliant!
Just four passengers, great views, excellent experience.

07-Jun-2016

Venice&LakeGarda

Excellent all round. No problems or hold ups. Everything provided was great and as advertised.

07-Jun-2016

Barcelona

Service rating : Very good hotel and service
Product : Lovely city, can't wait to go back

07-Jun-2016

Venice&LakeGarda

Good service and good price

07-Jun-2016

Venice&LakeGarda

Service rating : We had a lovely break in Lake Garda. Unfortunately, it was cut short as we had to come home a day early as my father was ill.

Some information about the taxi/ferry boat service to and from the area would also have been helpful as we only found out that we had to get a train, bus, ferry and finally a taxi to reach our hotel!!!

It was nice to be able to phone the company and speak to someone who remembered speaking to you before, i .e when booking.
Product : It would have been useful to know that the area where we stayed was unsuitable for cars and that several historic sights had been closed the weekend before, at the end of the season.

I would love to go back to the area and stay longer next time.

07-Jun-2016

Venice&Florence

Very good

07-Jun-2016

Venice&LakeGarda

Well organised, would definitely recommend

07-Jun-2016

Venice&Florence

All very professionally managed

07-Jun-2016

Venice&Florence

Service rating : Everything went brilliantly really well organised, hotels excellent, briiliant holiday and weather great
Product : Lovely places will go again

07-Jun-2016

Venice&LakeGarda

Service rating : Flawless
Product : Amazing!!!!!!!!!!!!!!!!!!!!

07-Jun-2016

Barcelona Helicopter Tour

Service rating : My wife and I enjoyed the holiday very much. Viva staff were very helpful on the phone.
Product : We enjoyed staying at the hotel Aranea. Good location, polite and helpful staff.

08-May-2016

Florence&Venice

Service rating : Everything went as planned by Viva. Hotels, transport and flights. Wouldn't hesitate to book through them again.
Product : Excellent value for money. Hotels were good, very clean with good breakfasts to set us up for the day.

07-May-2016

Florence&Venice

It was good.

07-May-2016

Florence&Venice

Service rating : Everything was very efficient and straight forward. Very helpful.
Product : The hotels are nice and seemed to be chosen to make the transfers very easy it was a very well thought out trip. We really enjoyed both cities. It was a great break.

07-May-2016

Florence&Venice

Service rating : We wanted the travel package that included a gondola ride and wine country tour, but booked the package without them accidentally. We immediately contact secret escapes and viva 3 different times without success to add the extras. We have not purchased another offer through Secret Escapes or Viva again and will continue to thing twice before booking with either company.
Product : The hotel in Venice was very nice, tasteful rooms, great view of the canal, and friendly staff. The breakfast was busy.
The hotel in Florence left much to be desired! The walls were so thin you could hear everything in the near by rooms as well as people coming and going in the hall. The bed was very uncomfortable. There was significant street noise all day and night. The plumbing was outdated and very noisy. You could hear everything above and below your room. Power outlets were nowhere to be found. The bar was not constantly staffed, and when the staff arrived they had no knowledge of the offerings or prices. The hotel did not include a restaurant. Not sure how it claims to be 4 star...

06-May-2016

Venice&LakeGarda

Service rating : Great service and everything well organised. Good prices too!
Product : Great place to visit, so much to do and explore.
Lake Garda is absolutely beautiful ,very peaceful in low season with hardly any lake cruises going, but there is always a way around :)
Venice is just unique...full of surprises! Chilling on the beach in march was just one of them :)
Awesome trip!

06-May-2016

Barcelona Helicopter Tour

Service rating : EXCELLENT
Product : BRILLIANT

06-May-2016

Krakow&Warsaw

Easy to book, everything worked out well

06-May-2016

Barcelona Helicopter Tour

All questions answered and very efficient

06-May-2016

Tel Aviv

Service rating : I am very impressed by Andrew Smith's professionalism in helping me find good holiday deals. Andrew is a real asset for Viva Holidays and it is always pleasure to talk to him.
Regards,
Muhammad Saleem & Family London
Product : Good destination to visit Jerusalem.

06-May-2016

Rome&Florence&Venice

Service rating : Great service and communication
Product : Well planned,good value for money

06-May-2016

Florence&Venice

Service rating : A lovely break, smooth booking process and everything went to plan.
Product : A perfect mini break.

06-May-2016

Florence&Venice

Service rating : Very efficient
Product : A most enjoyable 4 days

06-May-2016

Rome&Venice

Service rating : Everything went smoothly, items arrived as advised, cannot fault the service received from the company
Product : Again, everything was as expected. Hotels, nothing special but certainly adequate - we were out all day sightseeing and only sleeping in the hotels. Flights and train all as anticipated.

06-May-2016

Iceland

Service rating : Excellent from start to finish very well organised.😀😀
Product : Beautiful, stunning country, will definitely try and go back.

06-May-2016

Rome&Venice

Everything went perfectly. Agent communicated well, all tickets for travel and reservations we're there when they were supposed to be. Hotels were great. What more can you ask? Would certainly use again.

09-Apr-2016

Rome&Venice

Service rating : Efficient and fair. Good value. Hotels sensibly chosen near stations!
Product : Rome hotel had a strange entrance and was a bit hard to find. Service friendly but building and room were small and dull.
Venice hotel was lovely. They gave me a room that stank of sewage at first but changed it for a very nice one. excellent breakfast in lovely surroundings.

31-Mar-2016

Rome&Venice

Service rating : helpful
Product : The value for money was excellent.

However, we had a problem with the hotels. In Rome, we were bumped to another hotel due to "problems" (we assume overbooking). The second hotel wasn't very appealing, and it was only down to the receptionist taking pity on us that we received an upgrade to a nicer room.

The room in Venice was AWFUL and we would never stay in that hotel again. The decor was cheap, nasty, broken and dirty. The toilet - placed directly behind the bed - was broken, noisy, overflowing and wouldn't flush. We asked to move rooms but we're told the hotel was full. The night manager tried to fix the toilet (by ripping a browned plastic panel on the wall and telling us to stick our fingers into a dirty looking wall cavity to flush the toilet). This only partly resolved the problem The shower was also bad. We were so upset that we changed hotels a night early at significant extra cost.

Some might say that you get what you pay for, but even at a good price, one should be able to expect a clean and functional room with working plumbing.

We would have reported it had we been able to arrive in Venice earlier.

Also - it would have been helpful to be given directions to our hotels as transfers not provided. In Rome, it was easy to Google, but Venice - due to transport/the entire city being on water - it took us nearly two hours to get from the train station to the hotel. We arrived late, soaking wet and very hungry. It wasn't fun.

So whilst I have given a "good" rating - because the price was very good and the service from Viva was helpful, the second hotel really spoiled what was supposed to be a romantic break.

Finally - please give your customers the opportunity to book luggage and seat upgrades when booking with Easyjet. The process wasn't easy as the booking had already been part done for us without those questions being asked.

31-Mar-2016

Venice&Florence

Service rating : The hotels were not up to 4 star standards, very old fashioned and antiquated . We were given the worst rooms in the hotel, and were told we couldn't upgrade as booked with Secret Escapes!
Product : Hotel in Venice was rubbish, but the city of Venice was magical.
Hotel in Florence was even worse and city rather scruffy!

30-Mar-2016

Rome&Venice

Service rating : Perfect to book with for an easy break away as everything (bar hotel transfer) is booked for you.
Product : While the actual places we visited were gorgeous, the hotels we stayed at were terrible!!!

30-Mar-2016

Venice&Florence

Service rating : Good service, but the needed more clear communication in regards to airport to hotel transfers
Product : Once in a life time weekend break, Hilton hotel Venice is first class. Totally recommend this package break

30-Mar-2016

Venice&Florence

Service rating : Supplied hotel details and vouchers within a day or two - very good value for money
Product : We had a lovely time in both Venice and Florence - only problem was that the Venice hotel we were due to stay in was overbooked and they moved us to a nearby hotel that was not in quite as nice a location (obviously we don't know if rooms better, the same or worse)

30-Mar-2016

Rome&Venice

Service rating : Initial help from the company was very good to help when booking the holiday, however no support given when trying to sort out luggage arrangement and we got to the airport to be told no baggage was included. No guidance in where meeting points etc. were given.
Product : Rome and Venice are both beautiful places to visit and the tours/trips included were great.

30-Mar-2016

Berlin

Service rating : Very good value
Product : Would recommend

30-Mar-2016

Cairo,Hurghada&NileCruise

accommodation adequate but not 5 star friendliness and helpfulness of staff more than compensated .would recommend a visit.

17-Mar-2016

Rome&Venice

Service rating : Very helpful
Product : We loved it!

09-Mar-2016

Rome&Venice

Service rating : Very straightforward booking process for holiday and excursions.
Product : Surprisingly excellent hotels for price.

09-Mar-2016

Rome&Venice

Service rating : As described with clear and informative information
Product : Lovely destinations the hotels were of a good standard and offered good value for money, the only problem we experienced related to the directions from the water taxi to the hotel in Venice. Arriving in the dark at night in a strange city with no obvious sense of direction caused some anxiety.

08-Mar-2016

Dubai&Maldives

Service rating : Ron and Anthony were realaly helpful!Great service!
Product : The holiday was truly amazing! Everything till the last detail was perfect

08-Mar-2016

Rome&Venice

Service rating : We are satisfied with your service, especially from Lucas. He has a wide knowledge and help us a lot, even for confirmation check in for the flight. TQ.
Product : ESH hotel at Rome is just moderate, but Giorgione hotel at Venice is very impressive and massive, we are very happy. Even 4 star hotel, but reasonable price and very good staff service. TQ a lot.

07-Mar-2016

Vienna,Prague&Budapest

Service rating : great communication, we had no issues
Product : nice hotels, no complaints at all

07-Mar-2016

Florence,Rome&Venice

Because transfers weren't included it would have been helpful if they had given tips and recommendations together with prices .

07-Mar-2016

Prague&Vienna

Service rating : excellent service from booking to actually going on vacation. very helpful with every detail, nothing went wrong everything went to the exact detail from the airport to return home. Would certainly use again for next city break. Thanks
Product : Staff very helpful nothing was any trouble at all. On the dot service with pick ups at airport and hotels. Excellent.

07-Mar-2016

Rome&Venice

Service rating : A highly professional and well-organised service. The entire holiday ran extremely smoothly. Would definitely book through Viva again.
Product : Really good value hotels and smooth transport between Rome and Venice. Brilliant trip.

07-Mar-2016

Rome&Venice

Service rating : Well packaged competitive prices
Product : Rome Hotel was better than expected, Venice was typical shabby-Grand.

07-Mar-2016

Rome&Venice

Service rating : Very positive experience, would certainly use you again
Product : Really good, hotel in Rome was not in a good location for site seeing but was close to the station for the train to Venice. Overall very satisfied but perhaps reconsider the Rome hotel location.

07-Mar-2016

Rome&Venice

Service rating : Excellent
Product : Excellent

07-Mar-2016

Iceland

Service rating : Fantastic communication, even after booking the holiday (very rare as most people just want you to book with them and then won't reply once paid)
Product : Amazing experience for such a brilliant price :) I would definitely go again and book with viva holidays :) arranges trips for us as part of the booking so much easier

07-Mar-2016

Rome&Venice

Service rating : Very helpful
Product : Good value.

11-Feb-2016

Krakow&Warsaw

Service rating : After very little dialogue, a good relationship was established and the Viva representatives all contributed to a hassle free holiday. E-mail communication was very helpfull . Very likely to book again for our next holiday.
Product : Parts of each city holiday was excellent. Krakow hotel fairly basic but very central City itself very interesting with excellent restaurants. Warsaw hotel well appointed with excellent breakfast fare but not central. Warsaw service personnel ofte barely civil and foot police most unhelpfull, rude in fact.Tourism still to catch on ??

10-Feb-2016

Iceland

Service rating : Excellent communication & information.
Product : Iceland is a beautiful place to visit. Lovely scenery, natives very friendly, plenty to see and do. Especially nice just before Christmas!!

10-Feb-2016

Rome&Venice

Service rating : Very happy with our holiday and service
Product : Was a good package and everything promised was provided

10-Feb-2016

Berlin&Prague

Service rating : No complaints
Product : Holiday all went smoothly and was very enjoyable. Good value for the price.

10-Feb-2016

Dusseldorf Christmas Market

Service rating : the service was wonderful,
Product : the market was small but ok,what I really loved were the fantastic shops,even a C and A,the hotel was very good ,lovely breakfast

09-Feb-2016

Berlin

Service rating : I was very pleased with the way they handled my booking on on a recent trip to Berlin.
Product : The hotel was as nice as they said, the whole trip was very good value and I will certainly use them again.

09-Feb-2016

Barbados

Service rating : Really great service!! Everything spot on! Really nice people to deal with! Thank you!!
Product : Hotel was awesome, loads of free stuff included(water ski, paddle boarding, snorkel etc) The restaurants they recommended were awesome.

09-Feb-2016

Rome,Florence&Venice

Good service

09-Feb-2016

NewYork&Antigua

Service rating : General admin & Communication good however additional costs spoiled the holiday experience somewhat ie New York hotel taxes (approx $100) and WIFI charges in Antigua ($50+ I think). These are practically unavoidable costs so why not include them in the full holiday price - misleading !
Product : Excellent flights & accommodation. Transfers were very easy to arrange & flights straight back to the UK was really convenient however if UK departure & arrivak airports are different this needs to be highlighted for the customer. Other than that great.

09-Feb-2016

Munich&Vienna

Service rating : Helpful and informative though the Vienna hotel proved not to be completely honest with either of us
Product : The good comment is mostly for the Munich hotel. The room in the Vienna hotel was very poor, not as advertised and broken down. I have informed Secret Escapes and placed a review on Trip Advisor for both hotels. Such a shame as this was an anniversary trip and the rest of the hotel was good but our room was not at all as described.

09-Feb-2016

Berlin & Prague

Service rating : Good service
Product : Great Hotels.

21-Jan-2016

Rome & Venice

Service rating : Could certainly be better but not so bad as to rank as poor.
Product : Not quite that bad, but not good enough for good. Hotels not quite up to the promotion and lack of info on transfers from airport/rail station to hotels.

21-Jan-2016

Rome & Venice

Service rating : Great service and value for money. Will be using the service again.
Product : Excellent locations with very good hotels for the price. Will hopefully be visiting again soon.

21-Jan-2016

New York & Cancun

Service rating : they made few mistakes with the booking which I had to contact them several times about it. Did not inform us that we could pre-book seats on the plane. They took ages to reply to email. Once we paid our money they lost interest.
Product : New York excellent but I was disappointed with the hotel in Cancun and would not recommend it

05-Jan-2016

Berlin & Prague

Service rating : Everything ran smooth
Product : Good hotels, Berlin next to Hauptbahnhof, Prague easy reach by tram and metro, rail transfer easy

27-Dec-2015

Vienna, Prague & Budapest

Service rating : The trip was well organised and the transport links between cities was very good. Viva were on hand for contact for some queries and I felt very confident travelling alone using this company and would do so again.
Product : This was a very good trip that allowed access to several interesting cities. I would recommend both the company and this particular trip.

25-Dec-2015

Dubai & Maldives

Service rating : outstanding service, incredible price
Product : heaven

24-Dec-2015

Dubai & Seychelles

Viva Holidays is a Great travel agent, Seychelles is s beautiful island but poor service, locals are friendly and kind, Dubai excellent from all aspects! Thank you!

23-Dec-2015

Las Vegas & Cancun

Service rating : All communications with viva were excellent, the information given in the emails were clear and easy to understand.
Viva gave us a great holiday at a very good price, thanks again.
Product : We had a great holiday, many thanks viva

23-Dec-2015

Iceland

Service rating : Easy to contact, economical, efficient and friendly
Product : Superb, better than expectations,flights from and to Edinburgh at really good times, late return on Sunday effectively gave us another whole day in Reykjavik. Hotel Fron in the centre of where we wanted to be and surprise surprise a top floor studio apartment with balcony rather than just a room. Add in the bonus of a foot of fresh snow and this mini break could not have been a better introduction to this stunning country. We will definitely be back for a longer look, Special mention for Iceland Horizons, (smaller tour groups and great guides) and the walking tour of Reykjavik with Martin. Tip, a prepaid debit card is a good idea as transaction costs for small amounts on standard UK debit cards are excessive and Icelandic Krona may be difficult to convert at airport if returning on a late flight. Pack thermals and shoe grips for icy pavements.

23-Dec-2015

Rome & Venice

Service rating : Excellent customer serivice. Quickly responded to all my email queries. Very easy to deal with. Would highly recommend.
Product : Absolutely delighted with this short break to Rome/Venice. Excellent 4* hotels very well situated at an unbelievable price. Will definitely book again and am highly recommending to freinds and family. In fact as soon as we got back I booked the Krakow/Warsaw break for January.

23-Dec-2015

Vienna, Prague & Budapest

Service rating : Great service highly recommended - really friendly helpful and competent agent
Product : Good quality hotels and very well planned bargain holiday - I'm really impressed

23-Dec-2015

Berlin & Prague

Service rating : Very helpful
Product : Thankyou Lucas for all your help and a wonderful trip ***

23-Dec-2015

Rome & Venice

Service rating : All verygood no problems
Product : Onlyproblem was that aircon was set too high and it was not possibleto decrease temperatute

22-Dec-2015

Rome & Venice

Service rating : Fantastic company to deal with
Product : Great hotel in Rome even if a little far out of the city centre. Brilliant Hotel in Venice was in a fantastic location

22-Dec-2015

Prague & Budapest

Service rating : Great service everyhing 1st class.
Product : Hotel and travrl excellant, good value for monry.

22-Dec-2015

Berlin & Prague

Service rating : The agents I dealt with were excellent very helpful and polite
Product : Both hotels were good except for the receptionist at the Berlin hotel and that the lift was not working everything was good

22-Dec-2015

Prague,Vienna & Budapest

Service rating : Viva were so helpful, answering all our questions ad arranging everything for our holiday. We'd definitely use them again and have already recommended them to our friends and family.
Product : We had an AMAZING holiday! So many wonderful experiences! All of the hotels were within 100metres of underground and the public transport systems in all 3 countries were cheap and easy to negotiate! Great fun and GREAT value!

07-Dec-2015

New York & Washington

Service rating : Great communication and attention to detail. Will use this company again.
Product : Central and great value for money accomodation

01-Dec-2015

Prague,Vienna & Budapest

Service rating : Viva holidays were quite good in responding to my queries and resolved everything on time.
Product : All the hotels, trains and car transfers done by Viva were of good quality and helped me in having a hassle free holiday.

01-Dec-2015

Iceland

Service rating : I dealt with Lucas throughout the booking of my trip.
He was fantastic and couldn't have been more helpful. This is the first time that I have booked through Viva Holidays and I received an excellent service. Will definately use again.
Product : My partner and I had the most amazing time in Iceland and the tours that we booked were absolutely fantastic. Also the Hotel that we were booked into was lovely, and very central to the town centre. Will be going back to Iceland in the near future.

01-Dec-2015

Rome & Venice

Service rating : Fantastic value for money
Product : Beautiful hotel, brilliant location

30-Nov-2015

Iceland

Very good with information prior to making bookings and considering options. Once booked a bit of a black hole. Having changed the details for the person travelling with me (my daughter had to cancel and a friend came instead) and having paid a further £170 for the privilege of doing so, right up until 2 days before travelling you still had the wrong names on the booking. No confidence and felt fairly anxious when trying to clarify names with Viva for the flights. Viva assured me they would reserve seats on Easy Jet for flight - must have been done a very last moment as the 2 seats (both directions) were in the very last row of the plane. I will think twice before booking anything through Viva again.

30-Nov-2015

Prague & Budapest

Service rating : very helpful and responsive to emails and queries
Product : first hotel was excellent, second one more basic and a bit disappointing having experienced the first

30-Nov-2015

Prague & Budapest

Service rating : very personalised!
Product : great, no problems

27-Oct-2015

Portugal

Service rating : good
Product : good

27-Oct-2015

Stockholm

Service rating : Excellent service - quick and great communication.
Product : Perfect - better than expected!

26-Oct-2015

Las Vegas & Hawaii

Booked our honeymoon through Viva Holidays and they were fab! Communication was excellent nothing was too much trouble. Thank you for all your help in creating our dream honeymoon.

26-Oct-2015

Rome & Venice

Service rating : Viva should assist planning transfer from hotel to train station in Rome and Train station to Hotel in Venice. Both stressful times because underground closed in Rome causes panic everywhere and came out the wrong side of Venice train station, so no idea where to go! Everything else from Viva was excellent with very helpful staff.
Product : Rome & Venice hotels further away than we anticipated. Plus the shuttle bus in Rome did not run on Sundays when we were there. Hotels were very good and helpful.

26-Oct-2015

Rome & Venice

Service rating : First class service would use again without a second thought.
Product : Excellent hotels chosen for our stay.

26-Oct-2015

Prague & Budapest

Service rating : first rate service, i have used Viva before and the staff are consistently helpful and obliging
Product : all hotels selected were to a good standard, in particular the Prague and Vienna venue

26-Oct-2015

Rome & Venice

Service rating : Any queries were answered quickly and efficiently
Product : great holiday - great price - great hotels!

22-Sep-2015

Las Vegas & Cancun

Service rating : No fuss, straight to the point and efficient. Dealing with Viva was a n absolute pleasure.
Product : Holiday was excellent and just as good as expected. Many thanks to Viva for sorting out and providing the recommendations.

22-Sep-2015

Rome & Venice

Service rating : Good service
Product : Rome hotel was good, however the hotel in venice was too far from centre.

21-Sep-2015

New York, Washington & Toronto

Service rating : Very well planned and no major headaches at all.
Great choice of hotels and locations. And hands on support from Anthony in the planning stages which was much appreciated.
Product : A great trip and a wonderful experience. Definitely the way to see North America and a real balance of experiences.

17-Aug-2015

Rome & Venice

Service rating : Well organised and efficient
Product : Hotel staff in Rome were the best but a little less friendly in Venice. Only disappointment was the train station we arrived at in Vemice was not the one where u alight straight onto the canal to gain that unforgettable first impression of Venice. Otherwise faultless!

15-Aug-2015

Rome & Venice

Service rating : Good service and great prices
Product : hotels were good but slightly further from attractions than expected.

As part of the trip there was a train booking from Rome to Venice, we arrived at the train station well in advance of departure. When trying to get on the train the ticketer kept telling us not this train but it was the same departure time as ours. What we didn't realise was that the departure board for intercity trains was separate. Would recommend for the agent to tell the buyer that there is a difference and be cautious of this. We missed the train in the end and ended up spending 160 euros just to make it to Venice

14-Aug-2015

Rome & Venice

Service rating : We had a lovely time everything went as planned. No trouble at all.
Product : Rome and Venice are amazing. This is our first trip to both places and we really enjoyed it. We Would like to go back as we have not been able to see everything because of time factor.

14-Aug-2015

Rome & Venice

Service rating : Not very happy .
Took 3 attempts to get a hotel in a good location .
Was told to check all info was correct names ect on all bookings . Hotel voucher had wrong last name .which I pointed out but the staff read my email wrong and changed flight name instead which could of stopped us traveling !!
Product : Hotels not really 4 star but good location one plus . Upset were booked on wrong train that stopped short of our Venice destination !
I asked for a different option and told there was none . Had to book the train my self correct stop and fast train so lost money on train ticket . Not happy poor job done by staff would not recommend or use you again .

13-Aug-2015

New York & Cancun

Service rating : I would say that it was ok this was a special holiday for us and I was expecting a bit more.
Product : Although the holiday was fine I was not advised by the company Viva that I would have to pay for my luggage when we caught our flight to Mexico from New York. This was disappointing as we were travelling with the same airline - united Airlines. This cost an additional $75.

13-Aug-2015

Sri Lanka & Maldives

Service rating : I had to chase them for e-tickets, but generally, they responded promptly to my requests
Product : Timely and knowledgeable guide in Sri Lanka. The staff in the Maldives were exemplorary.
A fabulous holiday all-round.

22-Jul-2015

New York & Bahamas

Service rating : Service was good
Product : I know Viva requested twin beds but unfortunately the hotel Pennsylvania in New York were extremely unaccommodating in New York which meant I had to sleep in the same bed as my mum for 3 nights not ideal

21-Jul-2015

New York & Cancun

Service rating : had a good holiday
Product : it was las vegas not new york

21-Jul-2015

Barcelona

Service rating : The package was well coordinated
Product : The area we went to in Barcelona(Katalunya) was very high class and we felt safe

21-Jul-2015

Berlin & Prague

Service rating : Poor start, excellent finish
Product : Not the best timing of flights but hotels good and organisation effective

16-Jun-2015

New York & St. Lucia

really good customer service from Andrew

28-May-2015

Rome & Venice

very good package - excellent hotels, efficient arrangements

08-May-2015

Prague & Budapest

Service rating : The holiday was wonderful and very well organised
Product : Beautiful hotels in great locations

08-May-2015

Venice

Service rating : Great & prompt service
Product : Had a great time.all as advertised.

08-May-2015

Prague & Budapest

Service rating : Organisation was fine.
Product : Hotels excellent, train journey between unexciting.

07-May-2015

Prague & Budapest

Service rating : Excellent support and pre-trip customer service. Andrew, the agent we dealt with, went out of his way to be helpful and responded very promptly to all queries.
Product : A great trip overall. Just short of excellent as the included boat trip in Prague was poor. Food poor and let off at night in an area with no source of public transport. Luckily we were in a small group so walked together to find a way back to our hotel. I would highly recommend Viva drops this from what was otherwise a very enjoyable trip!

07-May-2015

Krakow

Service rating : All info sent through promptly and any queries answered. All arrangements ran smoothly without any hiccups.
Product : Couldn't fault anything including the weather!

07-May-2015

Berlin & Prague

Service rating : Great value, very efficient
Product : Fantastic, both were great places to go, good hotels, good locations

07-May-2015

Berlin & Prague

Service rating : Excellent
Product : Excellent

07-May-2015

Krakow

Service rating : Good service, helpful staff, holiday arranged without any problems.
Product : Enjoyed the holiday, Krakow is a great place to visit

07-May-2015

Las Vegas & Cancun

Service rating : Found this company on travelzoo, and glad we did. Used them to build our holiday to Las Vegas for our wedding, and on to Tulum in Mexico for the honeymoon in Feb/March 2015. In comparison no other tour operator could come anywhere near the price we paid with Viva. Everything went according to plan, and we were extremely happy with the package and hotels. Will recommend Viva highly, and definately be returning customers.
Product : Great hotel in Vegas the Luxor, just at the end of the strip. Amazing hotel in Mexico the Grand Bahia Principe, Rivierer Maya, Tulum. Great hotel and resort, far better than CanCun where we visited and stayed in 2008. Well done Viva, you made our marriage a cherished memory. Thank you! Barry & Lisa.

02-Apr-2015

Nile Cruise & Cairo

Service rating : Andrew was most helpful. He was happy to make changes to accommodate us, including length of stay, cruise boat & hotels
Product : All staff on the cruise boat were very helpful & friendly

02-Apr-2015

Morocco

Service rating : No problem with anything!
Product : Great service

01-Apr-2015

Rome & Venice

Service rating : They never sent through the final documents so we had to chase them for these via a number of phone calls before our trip...
However when they did send them over we had everything we needed and had no further problems.
Product : An absolutely amazing trip - everything went very smoothly and the hotels were perfect.

02-Mar-2015

Venice

WOULD HAVE BEEN EXCELLENT IF HOTEL ROOM HAD BEEN BETTER

16-Feb-2015

Budapest

Service rating : Overall good - booked through Secret Escapes
Product : The holiday was meant to come with a walking tour, but this never materialised. Otherwise a great holiday!

16-Feb-2015

Venice

Excellent everything was well organized the hotel was very good and clean. Transfers were easy
The only problem we had was that we were given the wrong flight booking in details which we eventually worked out on our own as Viva reiterated that they had them correct when they didn't

14-Feb-2015

Prague & Budapest

Service rating : Flight and hotel details were all sent promptly and my questions were answered very quickly. Efficient and professional service.
Product : Fabulous trip. Just the right amount of time in each city. Both hotels were of a high standard. One little complaint - the break was called Romantic Prague and Budapest, but in both hotels we were given two single beds with single duvets..not so romantic! Budapest hotel swapped us after one night, but three nights out of five we were in single beds. We didn't go on the Prague boat trip, but the bus tour of Budapest was a good way to see all the main sites.

13-Feb-2015

Rome & Venice

Service rating : Professional through out, would gladly deal with your company again.
Hotel in Rome was not central, would have liked to been advised that we would have to travel quite a distance to get to the centre without having to spend a fortune on taxis.
Product : Once we got to the centre of Rome, it was great. The Rome tour was very good and the tour guide was great.
Venice was great - great hotel location - couldn't fault it. Gondola ride was very good too.

12-Feb-2015

Krakow

Service rating : Very efficiently organised trip
Product : Good value trip

12-Feb-2015

Rome

Service rating : Very good service, good price.
Product : Hotel Tiberio in Rome, much to far out of Rome.
Rome was a incredible place to visit.
WARNING WARNING Pick pockets are all over Rome mainly on the underground rail. We were lucky but met people that were not.

Venice Hotel, perfect position & very nice.
Gondola trip booked inclusive in trip, much to late in the day at 4pm for the winter, also very impersonal. Venice wonderful, will go back.

12-Feb-2015

Amsterdam

I sent an email to Viva to say how much we were impressed by their service. As a disabled traveller they organised everything to help my holiday to go without a hitch.

12-Feb-2015

Iceland

Service rating : Many thanks to VIva holidays and Andrew for answering all of my questions.Would highly recommend this company. Great value for money
Product : We visited Iceland to celebrate my 70th birthday. It was a fabulous break, especially as we got to see the Northern Lights tour.

21-Jan-2015

Prague & Budapest

Service rating : Great hotels and organisation. Well impressed
Product : The hotels were lovely. The hotel location in Budapest was amazing as was the boat trip with dinner in Prague. Overall I would recommend your company - Well done

20-Jan-2015

Berlin & Prague

Service rating : No problems with booking via Secret escapes
Product : Great trip, everything was looked after.

20-Jan-2015

Prague & Budapest

Service rating : Very good hotels and itinery
Product : Very good cities to visit. Shame no snow but that can not be helped

19-Jan-2015

Gran Canaria

Service rating : Easy to book and documents delivered online in plenty of time.
Product : One of the best holidays we have ever had.

19-Jan-2015

New York & Orlando

Service rating : Your operatives were superb Anthony worked out the itinerary even allowing for last minute changes. A lovely relaxibg hitch free holiday. All requests at the hotels were met we have no hesitation in recommending Viva Travel. Thanks a million.
Product : Two fantastic venues.

19-Jan-2015

Rome & Venice

Service rating : Communication before was great and everything was included as promised. Great price.
Product : Rome hotel was a but far out but Venice hotel and location was great. Everything worked out as advertised and included tours were a
Real bonus.

06-Jan-2015

Prague & Budapest

Service rating : No complaints..we would repeat
Product : Hotels at both places were very good train journey was good.
However the Prague River cruise was not great,it was cramped the standard of food left alot to be desired otherwise the rest of the trip was memorable

04-Jan-2015

San Francisco & Las Vegas

Service rating : I had asked for rooms with three beds in in each location and reconfirmed this about a week before we left and asked that this be checked with the hotels. This had not been done. I managed to get a rollaway bed in the first location but ended up paying for another room in the second location.
Product : because of above. However hotels were excellent.

31-Dec-2014

Prague

Service rating : We had a fab time all went to plan hotel Andels clean comfortable and roomy. The excursions included we good fun too. Hotel location convenient for metro into the city. Great holiday thank you. Might do the two city break including Budapest next time.
Product : Great city all you need at your fingertips a great city break would like to go back for more

31-Dec-2014

Budapest

Service rating : Very good. Well planned
Product : Beautiful city. Great attractions. Friendly people.

31-Dec-2014

Prague

Service rating : No problems but it felt remote, not over fiendly!
Product : Lovely city

30-Dec-2014

Berlin & Prague

Service rating : More information on getting to and from locations/hotels could have been included. We also waited for more than the advertised 10 days to receive the confirmation email.
Product : Lovely hotels in great locations. Excellent value for money. Had a fab time!

29-Dec-2014

Prague & Budapest

Service rating : The service I had was very good. All paperwork arrived on time and questions were answered when requested
Product : We thoroughly enjoyed our 5 day break and thought it well organised and good value for money.

29-Dec-2014

Venice

Service rating : Very impressed with their customer service; prompt handling of calls and all queries dealt with, with 100% satisfaction. My only complain is that the included gondola ride was a group ride, so did not feel quite as special.
Product : Amazing place to visit that will soon find place in your heart, but be warned, it can be expensive!

29-Dec-2014

Prague & Budapest

Service rating : Holiday was arranged at short notice and all the arrangements went without a hitch.
Product : Good choice of hotels and excellent value.

29-Dec-2014

Prague & Budapest

Service rating : Got in touch with me as and when necessary
Product : Documentation was received in plenty of time and was self explanatory. The holiday location was excellent as was the tour of Budapest which was included. The River Cruise with Dinner in Prague was a little basic

29-Dec-2014

Prague & Budapest

Service rating : Difficult to get ticket information accurate
Product : Good location trai journey bit uninteresting

29-Dec-2014

Gran Canaria

Service rating : No problem with all arrangements - flights, transfers and hotel all well organised
Product : Nice hotel, comfortable flights and excellent transfers

29-Dec-2014

New York and Toronto

Service rating : Very professional would like to use them again if they sent a discount
Product : everything went smooth loved new york would like to use them again if they sent a discount code ect

17-Nov-2014

Berlin and Prague

we made some chnages to the holiday arrangments and felt we were forever chasing your office for updates and tickets. they did provide the info in the end

17-Nov-2014

Prague & Budapest

Service rating : Excellent and well planned holiday
Product : Two fab Cities to visit

30-Oct-2014

Prague & Budapest

Service rating : All vouchers, tickets etc, provided in plenty of time with hotel maps and instructions. This twin centre break was made very easy.
Product : Everything happened as it should. Good hotels, train info all spot on, Prague and Budapest well worth the visit. thoroughly recommend.

21-Oct-2014

Prague & Budapest

Service rating : All relevant information, tickets etc arrived in good time. No problems at all. Very pleased all round
Product : We had never been to either city and enjoyed them both. Hotel in Prague was up a steep hill but most things are in Prague it seems. Hotel was quite basic but certainly very comfortable and staff very helpful.Budapest was outstanding and certainly worth a return visit.

20-Oct-2014

Sharm el Sheikh

Service rating : Good communication, problems sorted quickly and efficiently. Would use again.
Product : Good economical resort. Very clean. Very friendly staff.

20-Oct-2014

New York & Cancun

Service rating : Excellent service and communication from Viva holidays especially Andrew who patiently put up with all my emails and questions. Everything was so well organised from beginning to end, flights, tickets, transfers. I would most definitely book another holiday with Viva holidays and also highly recommend them.
Product : Wonderful holiday from start to finish. Hotel in NY was decent enough, bit noisy but good location.New York was hectic, bustling and amazing. Only problem there was not enough time in the 3 days to see and do everything I would have liked. Must return!!! Mexico was the complete contrast - just to chill and relax in an amazing hotel was great. Hotel was one of three hotels in the complex and we could use any of them. Lovely location on the beach and plenty to do. All in all this is a wonderful 10day holiday which I would highly recommend.

20-Oct-2014

Prague & Berlin

Service rating : Everything went very smoothly - we didn't have to chase for paperwork or answers to our questions. Would certainly use Viva Holidays again
Product : Our trip went very well - flights were at decent times, the hotels were good - the only thing we didn't like was the evening boat trip and dinner in Prague which was included in the price we paid. There was no commentary so we had no idea where we were or what we were seeing, and the food was indescribably bad - not to be recommended at all!

20-Oct-2014

Sharm el Sheikh

Service rating : Good service from Viva
Product : Not much choice on food between fully inclusive restaurants

20-Oct-2014

Venice & Florence

Service rating : Very easy to do business - first rate holiday!
Product : Wonderful trip of a lifetime - we don;t normally go in for coach trips and pre-arranged excursions, but we could not fault this holiday and the guides - first class!

16-Sep-2014

Prague

Service rating : Excellent
Product : Excellent

16-Sep-2014

Rome & Venice

Service rating : Excellent would be more than happy to use you again
Product : Excellent everything went to plan and we got everything as advertised
Very happy we had a great time and enjoyed it and would go again
LOVED IT

16-Sep-2014

Luxury Prague & Budapest break

Service rating : Could have done with more information on tube/bus services
Product : Would have liked an extra day in Prague

15-Aug-2014

Berlin & Prague twin-centre break

Service rating : I was very impressed by their willingness to sort out complications relating to train tickets that failed to arrive by post. They made alternative arrangements despite the fact we had already left home and communicated with us by phone to explain the state of play. An excellent service i would be happy to recommend to anyone.
Product : Train journey was not very comfortable. Good otherwise. Very good choice of hotels.

15-Aug-2014

Luxury Prague & Budapest break

Service rating : lovely hotels with good locations
Product : would have preferred more details about when information would be received and guidance about what options there are regarding transfers once arrived at both cities, and where the locations were for the cruise was and would only leave you at the quayside at 10pm. In our case it was pouring with rain!

15-Aug-2014

Berlin & Prague break

I found getting information out of the company's contact person in the office quite similar to trying to get blood out of a stone: the hotel address was not on the booking details sent to me and when I called to get said information I was told I could see the hotel on the map....there was no map and I was also told that it would be emailed to me...no such thing happened. I had to make an emergency call when I landed in Berlin to the agency for them to eventually release such "confidential" information. When I asked Secret Escapes to help get this information I was told rather unhelpfully that they don't deal with that sort of information! Definitely not going to use either Secret Escapes or Viva Holidays again!

15-Aug-2014

Berlin & Prague twin-centre break

Service rating : I really appreciated being able to contact the company before the trip started to address any queries
Product : I

15-Aug-2014

Prague & Budapest twin-centre

Service rating : Did provide real information.
Product : Bad offer, didn't save any money! After I booked it and found out I could get a better price to book hotel and fight separately by myself. Will not recommend to any friends.

15-Aug-2014

Luxury Rome & Venice break

Service rating : Service from Viva holidays was very good .
Product : The holiday was excellent . Although the hotel in Rome was tired & dated and in need of a refurbishment , the staff were excellent . We could not fault the Venice part of the break .

15-Aug-2014

Rome & Florence

Service rating : Good service.
Product : The hotel in Rome is a bit outdated but good service.

11-Aug-2014

New York & Cancun

Service rating : First rate service,couldn't do enough to help and find flights etc.
Product : Some confusion with hotel transfers at cancun.didn't have our transfer under viva but under thomas cook.otherwise really good holiday.grand bahia principe apartment excellent staff so friendly and helpful always smiling.food excellent beach superb.

10-Aug-2014

BUDAPEST/PRAGUE

Service rating : Enjoyed the trip. Was disappointed with the excursion booked in Prague as it was not suitable for people who had problems with walking .
Service and admin from Viva was fine.
Product : Hotel in Budapest was a bit disappointing. Not far from the city centre but the hotel is in need of a facelift and in fact the maintenance work that was being carried out was somewhat distracting. Breakfast selection wasn't up to much
The hotel in Prague was really nice.. A little bit far from the city centre but it was modern. Breakfast selection was really really good

03-Jul-2014

BUDAPEST/PRAGUE

Service rating : Very efficient service
Product : Hotels in Bud & Vienna OK. In Prague excellent

02-Jul-2014

Prague & Budapest

Service rating : No problems
Product : No problems

30-Jun-2014

Prague & Budapest

Service rating : Good communication, everything sent promptly, fantastic value for the money. Would definitely book with them again.
Product : Excellent hotel in Prague, not so brilliant in Budapest although good location.Fantastic excursions in both cities.

15-Jun-2014

New York & St Lucia

Service rating : Viva were extremely helpful and quick to respond throughout the booking and revie of booking process. Thanks Anthony for all your help.
Product : The 2 destination offer was excellent - and although I chose perhaps the wrong hotel in New York for us ( Bentley) ( we were offered 2 by Viva ) the whole experience was amazing. The accomodation in St Lucia was fantastic, even better than expected! - with an upgrade on our booking and additional money to use around the resort! wonderful, people, wonderful food , great weather. and we were met at the airport and returned just as booked. Only negative was Jetblue airlines! - which I know Anthony at Viva also had difficulting in contacting . Bit like an American version of Ryannair!!! But they got us between detinations jus about, so all OK. All other flights with Virgin and Delta were great etc. all went like clockwork - thanks Guys at Viva

09-Jun-2014

Prague & Budapest

Service rating : This was our first Secret Escapes holiday, very easy to book and Viva Holidays provided all the documentation we needed.
Product : The hotel in Prague was very good, the hotel in Budapest was a bit disappointing.
Both cities were very beautiful and easy to get around. We had a great time.

06-Jun-2014

New York & Cancun

Service rating : Didn't advice about USA visas, which nearly caused a major problem
Product : Problem with transfers, had to pay for taxi to airport, despite already paying for transfer

06-Jun-2014

New York San Francisco and Las Vegas

Service rating : Fabulous service. Anthony arranged everything based on our conversation making changes if requested and was there to help me when struggling with my online check in.
Product : Hotels were very nice and flights very easy.

05-Jun-2014

Rome and Venice

Service rating : Service way beyond our expectations,Strike in Venice so flight was canceled.Before we were aware options were put in place for us to choose from. Hotel and flight re-booked within the hour. Strike was annoying but peace of mind that we had some where to stay was great benefit. Thanks to Anthony and the team!!!
Product : Rome hotel was easy to find ,distant from city but had good transport links.Service was average. Rail transfer to Venice was simple. Venice hotel was a small well situated GEM of a hotel.location could not be better Comfortable,clean,breakfast good.Its biggest asset by far though were the staff.Magnificent, knowledgeable,helpful beyond what would be expected Let us use office to communicate with home to advise of strike and delay. Free trip to Island take it brilliant down grand canal and out to sea no hard sell at the glass factory! All in all superb holiday!!

02-Jun-2014

New York

Service rating : Great in the booking process, very hepful and accomadating. Unfortnately once booked poor, slow to respond, changed the hotel after paying the full balance. Did offer refund however prices had risen sharply since booked so could not afford to go elsewhere. Would not recommend.
Product : Amazing place to visit.. Everything you expect and more..

28-May-2014

Las Vegas

Service rating : Amazing, very helpful, would definitely use again
Product : Fabulous holiday!

28-May-2014

BARCELONA V/S VILLAREAL

Service rating : The hotel was right in the centre of Barcelona and we had a lovely room. For breakfast, I would recommend going out to the cafes surrounding, as it was very limited. The links and transfers were very good, including the one to the game.
Product : The game and seats were fantastic, although the food in the vip lounge wasn't the greatest, so definitely eat beforehand.

21-May-2014

BARCELONA FOOTBALL CHAMPION LEAGUE

Service rating : Well organised
Product : my son loved the VIP package

20-May-2014

New York and Cancun

Service rating : Rated poor as no airport transfers offered as part of the package (and we were not asked at the time of booking if we wanted to add this as an additional extra) which resulted in taxi fares in Cancun of over $200.
Product : New york hotel was lovely and a great location.
Cancun hotel was again lovely but 140km away from Cancun airport and not actually in Cancun at all (the hotel is in Tulum). This should be made clearer on the website as it is misleading calling the package 'NewYork and Cancun' when the hotel is not located in Cancun.

15-May-2014

Iceland

Service rating : all went as planned
Product : did not see northern lights due to bad weather

13-May-2014

Iceland

Service rating : Done through Secret Escapes - did not involve using Viva's website etc. So can't judge. Easy transaction and paperwork.
Product : Brilliant hotel and location. Price was incredible. 5*

12-May-2014

Iceland

Excellent, thanks

12-May-2014

Prague & Budapest

Service rating : The only problem I have is the cost of the transfers from the airport to the hotel and vice versa I was charged £80 for 2 taxi trips that would have cost less than half this had I done it myself. I will know in future but it has left a feeling that I have been ripped off.
Product : Not really good but better than poor. The hotels were both some way from the centre of the city.

The Budapest tour - described as a bus tour - included a 35 minute walk. This was too much for my wife and we would not have gone had we known this. I am inclined to think that this was the fault of the local operator as the reason given that buses could not go to the castle area was not true - I have photos of buses going there!

12-May-2014

Iceland

The hotel was central and clean but the room was on the ground floor opposite the smoking area and in the courtyard so noisy and not great for my asthma.

12-May-2014

Iceland

Service rating : well organised and efficient
Product : great hotel - really good value for money - had a fantastic trip

12-May-2014

Iceland

Service rating : Very helpful with fspecial requirements
Product : Very good hotel.

11-May-2014

Iceland

Service rating : Excellent organisation. Thanks
Product : Excellent organisation

11-May-2014

New York and Las Vegas

Service rating : Excellent value for money, THANKS
Product : Two great places to visit don't forget your camera for the sites and money for vegas

02-May-2014

Iceland

Service rating : An excellent company
Product : Fabulous place, Hotel was great, we really enjoyed our stay. Not as expensive as we expected, some lovely coffee shops just off the main streets

29-Apr-2014

Iceland

Service rating : Flight was late on way out which ended up us losing all afternoon and most if the evening in Reykjavik which was disappointing so it ate into a lot of our limited time there. Then it was also delayed in way home obviously you need a more reliable airline .
Product : Loved every Minuit !

29-Apr-2014

SPAIN-SUPERBIKE

Service rating : Good communication, links, transfers. However, lack of communication at hotel, nearly didn't receive our tickets. It was only whilst talking to others that they explained how they got theirs. Although my husband and I had checked in, no one seed to notice that we had not got our tickets.
Product : Really disappointed that our VIP tickets only gave access to a seating area and had to pay extra for paddock, merchandise area. Also would have been a better experience if we did not have to organise our own transport to and from the venue. Not quite the VIP experience. Would I pay over £800.00 pp this year? No, not really.

28-Apr-2014

SPAIN-SUPERBIKE

Service rating : Fantastic organisation, friendly service
Product : Absolutely wonderful! Only minor quibble was that our double bed was two singles pushed together, but everything else was perfect. Thank you

28-Apr-2014

SPAIN-SUPERBIKE

Service rating : Good
Product : Good

27-Apr-2014

SPAIN-SUPERBIKE

Service rating : personel meeting individual requiremnts.All arrangements were adhered to as stated to a high stated. excellent time had
Product : excellent time .would love to return on similar package

26-Apr-2014

SPAIN-SUPERBIKE

Service rating : Overall excellent. Seemed to struggle a little with us organizing our own transport
Product : Excellent hotel. Great venue

26-Apr-2014

SPAIN-SUPERBIKE

Service rating : the booking process wasn't very clear to me but the staff were very helpful
Product : The hotel, taxi transfers and race day were excellent - the flights were appalling

26-Apr-2014

SPAIN-SUPERBIKE

Service rating : A fantastic service could not fault it. We would certainly use viva again!
Product : Excellent made even by the british winning!

26-Apr-2014

ICELAND

Service rating : as expected
Product : Was what we expected

14-Apr-2014

ICELAND

Service rating : The original information and tickets were not sent out until requested, when they were sent they were for the wrong people. I then had to call and was quite rudely spoken to that they were sent to my junk messages when they were not as I had been checking.
Product : Iceland was amazing and the hotel was really good.

08-Apr-2014

ICELAND

Service rating : Everything went very smoothly
Product : Fabulous place to visit

08-Apr-2014

ICELAND

Service rating : All worked out very well
Product : Very pleased we visited it made xmas very special

04-Apr-2014

ICELAND

Service rating : Really good service and everything well organised. Pity they couldn't organise the weather!
Product : Good hotel and Reykjavic was very intersting. Arranged a golden circle trip through IGT and a whale watching trip which was excellent

03-Apr-2014

ICELAND

Service rating : Good service, great tours
Product : Beautiful country and beautiful people, an amazing trip!

03-Apr-2014

ICELAND

Service rating : Very helpful
Product : Different !

03-Apr-2014

rome & venice

Service rating : Excellently put together package and efficient service
Product : Rome hotel was changed on arrival to one within 100mt of St Peter's Square. Venice hotel was opposite the railway station on Grand Canal - both hotels were clean, comfortable.
Can't wait to go back!

31-Mar-2014

Prague & Budapest

Service rating : Good. Helpful and thoughtful.
Product : Glad we went there. Could have spent three days and nights in Prague. Hotel was a longer walk away from the centre than expected but it was a very good place to stay. The boat trip in the evening was good fun.
Train ride to Budapest was good. Pity we arrived after dark. Hotel Marmara was a little disappointing after the nice place in Prague but the staff were very good and considerate especially when they were dealing with a Stag party. Accommodation was a little tired, carpets had cigarette burn marks and house keeping did not vacuum the room while we were staying. Not to replenish the tea and coffee in the room on a daily basis seemed a little mean.
The Budapest experience was good. Our city tour would have been better on the morning after our arrival rather than on day two by which time we had already explored and visited some sights. However, it was, in the end, a good city break and we would gosh again.

30-Mar-2014

rome & venice

Service rating : communications quite clear
Product : lovely hotels well placed with train service between easy to use & both flights trouble free

29-Mar-2014

rome & venice

I had to ring a few Times and received good service each time.

29-Mar-2014

rome & venice

Service rating : The only issue was with the supply of train tickets. But once we realised we had a problem it was quickly resolved
Product : The hotel in Rome was to far from the city centre. And this was not made clear within the details. There were very limited places to eat within the area. The hotel in venice was not 4 star. The room was very tired in much need of re decorating and the shower was only just ok

29-Mar-2014

Barcelona Games

Service rating : Good service, the hotel could have been slightly better.
Product : Great VIP lounge and good sitting in a fantastic stadium

29-Mar-2014

rome & venice

Service rating : All went smoothly no problems
Product : Very efficient

28-Mar-2014

Prague & Budapest

Service rating : Used another service which viva underwrote, wished I had used viva first
Product : Good locations and great breakfasts

28-Mar-2014

rome & venice

Service rating : can not fault you
Product : very good

28-Mar-2014

rome & venice

Service rating : could of given more info on getting to tour sites
Product : good rooms but no coffee and tea making facilities in Venice. Both hotels very good

28-Mar-2014

Dubai and Seychelles

Service rating : Good, speedy service.
Product : Dubai was interesting and hotel was great. Seychelles was stunning and hotel was equally so. Very relaxing and definitely one to do again. If only there were not so many lovely places to see in the world, I would go back next time.

28-Mar-2014

rome & venice

Service rating : An excellent, value for money package which included two excursions & a train journey. Would recommend this holiday company & hope that they create similar packages in future for us to enjoy. All relevant details & vouchers provided in good time.
Product : Been to Rome & Venice before & would go again as both steeped in history yet atmosphere laid back & contemporary. Both hotels were very good, although Hotel Tiberio Rome was not as conveniently sited as Hotel Carlton on the Grand Canal but a hotel bus shuttle was provided into the central area. The Hotel Carlton was very convenient for water buses, trains & buses to airport. Both hotels staff were very helpful. The only slight disappointment was that the Hotel Carlton didn't provide a kettle in the room. Otherwise, would stay in both hotels again. A great two city break.

28-Mar-2014

Barcelona Games

Great trip and service with the exception that the return transport to Barcelona Airport was an hour late!
This cast a slight shadow on an otherwise excellent trip.

28-Mar-2014

New York and Boston

Service rating : Well organised
Product : The New Yorker hotel was good but the Langham in Boston one was excellent and we were upgraded which made it extra special.

28-Mar-2014

Thank you for registering to our Mailing List.