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Feedback feefo 91% positive feedback

Product Reviews - 91%

Excellent (83)

Good (45)

Poor (1)

Bad (1)

Service Reviews - 91%

Excellent (139)

Good (61)

Poor (5)

Bad (1)

Ratings Guide: Excellent Good Poor Bad

Europe & Africa

We had to book a holiday last minute as our river cruise with Riiera Travel was cancelled. Viva holidays saved the day!!!! Within 24 hours I had another holiday booked with 4 destinations, hotels and train travel. Excellent commutation and service throughout, was really impressed and will use again. Thank you

17-Nov-2018

VENICE & LAKE GARDA

straight forward and helpful

17-Nov-2018

MYSTERY

Evan was very very helpful, he listened and accommodated my needs .
Good job regards Dave Driver

16-Nov-2018

RIGA

Everything was as expected
The hotel was excellent and the flights were great
Very good value for monry

15-Nov-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : The service was very good. All the tickets were booked and ready in advance
Product : The experience was fine. I would spend 3 nights in Vienna as we felt we didn't have enough time there. The Prague Hotel was next to the Stapromen brewery which was noisy at night and far from the centre and the Vienna Hotel was more 3 star.

11-Nov-2018

ITALY CITY

3 good interesting and different Cities in Italy

11-Nov-2018

OSLO & BERGEN

Service rating : Every thing went off okay only downside was hotel in Oslo, good location but it is a tired hotel in need of some care
Product : Good places to visit, twin centre worked well train journey very good

10-Nov-2018

India

Lovely holiday will definitely return

10-Nov-2018

ITALY CITY

Service rating : Well planned by Viva. Good hotels, conveniently located. Easy to find from airports and railway stations. All transport worked well - apart from the horrendous check-in arrangements with BA at LGW (not the responsibility of Viva).
Product : Easy to book and good value for money.

09-Nov-2018

PRAGUE, VIENNA & BUDAPEST

Service rating : Main complaint was that I wasn't asked what type of room was required, was confusing getting the emails with the vouchers in drips and drabs.
Product : The trip was billed as two days in each city however once travel was accounted for you only really got one day in each. Really enjoyed the private transfers and the chamber concert in Vienna. The half day tour in Prague was a waste of time as the tour guide was rubbish and we seemed to stand around for most of the time as she talked to half the tour in German (even though we were told it would be and English tour) and not actually see anything of interest

09-Nov-2018

Far East

Service rating : Your agent//staff member worked diligently from the moment I gave him my requirements. He followed my departure date, arrival and transfer times to the latter....even selecting a hotel closest to my destination.
Great skill and attention to detail.
It made me wonder why the other agents I rang made such a meal of it and still could'nt get it right.
Product : Alread done i previous questionnaire..

09-Nov-2018

Europe & Africa

Service rating : All our connections/flights etc ran smoothly. The booking was organised well after several amendments. All tickets were sent efficiently and all queries answered fast.
Product : Turned out more expensive than first planned but we enjoyed the trip nevertheless.

09-Nov-2018

Europe & Africa

Service rating : Firstly I found the Viva Holidays staff in arranging the holiday to be very helpful and nothing was to much trouble for them.
The holiday was excellent value for money and all of the travel arrangements went like clockwork. The hotel accommodation was also very good, but the hotel in Prague (Hotel Angelica) did lack a few amenities but nevertheless was still very clean, comfortable was well situated and the staff were lovely.
Product : The Viva Holidays staff were very helpful when booking and nothing was too much trouble for them.
The holiday itself was excellent value for money, all the travel arrangements went like clockwork. The hotel accommodation was good, clean and were well situated.
The Angelica Hotel in Prague did lack a few facilities but was nevertheless very clean and comfortable and the staff in all the hotels were very helpful

09-Nov-2018

PRAGUE & KRAKOW

Very easy to deal with and were able to answer any requests/queries without problems

09-Nov-2018

VENICE

Booked a for a 4 day holiday and weekender suggested adding breakfast to the booking for a minimal cost. They also ensured that our return flight was late, to enable us make the most of the last day. Both Turned out to be very good ideas and we will definitely use weekender again

08-Nov-2018

India

Service rating : Excellent service. We really enjoyed our holiday, which was very good value. However, we found the last leg of our journey exhausting, travelling by car from Jaipur to Dehli, for our flight to Goa. We did wonder why when we could have got a flight from Jaipur to Goa! Also the pressurised sales stops should be avoided after sight seeing.
Product : On the whole, excellent value for money.

04-Nov-2018

BARCELONA SPA

I am happy with the service provided, which was professional and efficient, and speedy. I hope that I will enjoy my break as well, when I go.

31-Oct-2018

Europe & Africa

Service rating : Everything went smoothly, before I was a bit worried as I never heard this company, but everything turned out fine and price is very competitive, thanks Rose and Anthony and others, very efficient and helpful!
Product : The 3 cities are nice, a lots to see and beautiful!

30-Oct-2018

India

Service rating : I would highly recommend viva holidays, excellent service, from being met at the airport, to the efficient courteous driver and the very knowledgeable local guide at each destination. The holiday in india visiting several areas was very well organised throughout. When booking the holiday the rep was very helpful and gave valuable advise about the destinations I wanted to visit in india. I cannot fault any part of the trip, we were highly delighted with Viva, and would certainly book with them again.
Product : Excellent value for money, viva beat all other quotes and tailor made our trip into everything we wanted.

28-Oct-2018

INTOXICATING INDIA TOUR WITH POOL VILLA STAYS

Service rating : Quick response to the few queries I had.
Information arrived promptly. Probably could have had a timescale of information arriving (ie tickets) as I did get concerned at one stage.
Product : Fantastic holiday. Busy everyday - just what we wanted.
High level of customer service from every one and every where we went - hotels, hotel staff, guides, drivers,

28-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Viva service was first class
Product : The hotels were to far out and one of them was very basic.
The train journeys were very good but as a a party of four it would have been much better if we had seats together

27-Oct-2018

India

Service rating : Great hol from start to finish everything Veva sorted ie transfers trips were on bril
Product : Good value for money great place to visit

27-Oct-2018

India

Service rating : Definately buy from Viva again. From start to finish the whole process from booking the holiday to actually experience it was brilliant. Camilla who took the booking was very helpful and patient with me as I called her many times with some query's before we went
Our trip from start to finish went to schedule. we had our own driver and guides' throughout the weeks' tour. Arrangements were made from day to day as to when we would be picked up at our hotels . Never once were they late . They were so prompt. Hotels were all excellent, except the one in Goa,{ would have given 5 stars but for this }{Hotel Casa De Goa } which was OK. but was not up to the standards that our other three hotel were on the tour.Very noisy hotel with it being on a main road and dogs barking continually night and day. They lived with their owner to the side of the hotel Sometimes wakening us up at 4 or 5 o;clock in the morning.also while lying at the poolside.They did offer to move us to the other side of hotel but after speaking to other guests it would have been pointless as the noise travelled to every area of hotel. While saying all that the staff were very helpful and polite. Maybe Viva should take another look at this hotel and not book clients into it.I would not go back to the hotel if going back to Goa. Overall we had a wonderful experience and would use Viva again.
Product : Very good value for money., with the exception of one hotel.

27-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : We had a great holiday, everything went smoothly. Would definitely book with you again.

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Product : Excellent value for money.

26-Oct-2018

UBER-HIP BERLIN & AMSTERDAM BREAK

Service rating : The initial booking was fine, but I had to contact Viva 4 weeks before our holiday as I had not received the information required for our boarding passes. I was told that an email should have been sent , but this had obviously not been done.

The hotel in Berlin was very good, in a central location and as described.
The hotel in Amsterdam, however, was extremely disappointing and a good 20 minute tram ride out of the city, so we spent 60 euros in tram fares over the 2 days we were there. The view from our bedroom window was grim! And depressing. See photo attached! The “ Mediterranean restaurant” was little more than a pizza and burger bar, and expensive.
The redeeming features were the staff, all of whom were friendly and welcoming, but I would rate the Gatwick Travelodge a superior hotel. Secret Escapes pride themselves on choosing Luxury hotels, and there is no way that this fits that category.
Product : Very disappointed with the Corendon Hotel in Amsterdam. No way a “ luxury” hotel, or “ Uber hip”, and so far out of the city that we spent precious money on expensive tram fares. The staff were lovely but the hotel felt more like a down market Travelodge and the view from our bedroom could have been Crawley. The breakfast was good but the restaurant served pizzas, pasta and burgers, hardly the Mediterranean cuisine we were lead to expect.
The Berlin hotel was good and well placed.
Sadly I have lost my faith now in Secret Escapes choice of hotels.

25-Oct-2018

Europe & Africa

Patricia Crawford did all the booking --- to me it seemed to be well organised ---

I flew from Manchester with Sheila Boocock. We had no problems with the flight apart from it being late. We had asked you to book us a taxi from the airport to the hotel, but on arrival there was no taxi . As it was late and the airport was closing down we caught the last taxi in the rank -- and paid 20 euros. The following day we let you know what had happened . We are still waiting to be reimbursed the £48 which I paid ahead of the holiday -- Maureen Woolley

25-Oct-2018

INDIA'S MAGNIFICENT GOLDEN TRIANGLE WITH OPTIONAL BEACH STAY

We brought this holiday and really enjoyed the time away. There were a few little things that was not that happy with one being one of the hotels we were booked into was awful it was a dry hotel which we were not told about although not big drinkers do have the odd glass and they did not have any think we should have been warned about this.

25-Oct-2018

CITY-HOPPING TOUR TO BERLIN & PRAGUE WITH VIENNA & BUDAPEST OPTION PLUS XMAS MARKET DATES

Service rating : ..
Product : Everything about the tour was great, with just one area for improvement.
Ideally the hotels on this type or tour should be adjacent to either the railway station or the city centre, or both.
3 of the 4 hotels were not that close to either station or centre.

25-Oct-2018

India

Service rating : From start to finish everything ran smoothly.which made the holiday enjoyable.
Product : Absolutely brilliant we thoroughly enjoyed it

25-Oct-2018

Europe & Africa

Service rating : Yes would use again very helpful staff would recommend to friends
Product : L was given very good and helpful service

25-Oct-2018

Indian Ocean

Service rating : Efficient services
Informative
And helpful
Product : Brilliant holiday
Great food, people, location and helpful staff

25-Oct-2018

Egypt

Service rating : Could have done better
Product : Hotel booking was not good enough, they did not get my booking reference and I did booked 3 rooms for 5 aduld people they wants to provide me only 1 family room which acomodation only for 4 adult

25-Oct-2018

GERMAN CHRISTMAS MARKET

Really helpful service

16-Oct-2018

USA & Canada

Flight with Norwegian to JFK was very good. Hotels were excellent as was the Amtrak train from New York to Niagara.
Transfer from Niagara to Toronto didn't turn up! We couldn't contact company. The Concierge at The Sheraton on the Falls helped us by contacting them and were BRILLIANT! Transfer arrived 4 hours late. They said they always have trouble with Jonview Transfers! Flight home with Airtransat seats very uncomfortable and food awful.
Still rate whole holiday as 5* as most of it was fantastic! Thank you Viva Team!
Will definitely book with you again next year!

09-Oct-2018

PRAGUE, VIENNA & BUDAPEST

Service rating : The Holiday itself was good, but tried to charge me almost £300 for a name change when i didn't need so glad i didn't.
Product : The Holiday itself was really great and we had a fantastic time. The only bad thing about it was the second hotel we visited was't very nice at all, was dirty, noisy, the radiator was stuck on even though it was Hot outside while we where there. would never have booked it in a million years if i was sorting the holiday out myself as the reviews fir the hotel echo my own thoughts

08-Oct-2018

MILAN & LAKE GARDA ESCAPE

Service rating : I would certainly use this travel company again... the arrangements all worked like clockwork. In hindsight there are one or two arrangements that I would have made differently - the size of our hold bag, only 15kg between 2, we would have preferred 23kg as the suitcase weighs 3 kg, and the timing of the train between the two locations of our trip. These felt a bit rushed at the time in order to secure the booking. The staff were always helpful and obliging and responded to enquiries quickly. On the whole a very enjoyable trip...
Product : Excellent trip... plenty of time to explore both centres... will definitely go back to Lake Garda

08-Oct-2018

Europe & Africa

The hotel in Florence was centrally situated near the must see tourist destinations and of good quality. The breakfast was well stocked with eggs, bacon, cereal etc. I would have rated the experience 5 star. Unfortunately we had a problem when we arrived in Venice. There was a problem and we were located at a different hotel from our friend for the first night. Our room when we returned was lovely though with complementary Prosseco but our friends room although of good quality had no lift and required negotiating steep steps. The breakfast did not include any fresh eggs only omelettes out of a machine using powdered egg. Yuck!!! The breakfast was more to continental taste. Otherwise the holiday was enjoyable and our thanks to Viva for the effort in arranging the transfer by train too.

08-Oct-2018

BUDAPEST

First class made it so easy

07-Oct-2018

ITALY CITY

Service rating : Viva accommodated requests which I made for changed flights. airport transfers and additional information with great customer services.
Product : I just love anywhere Italian.

07-Oct-2018

BUDAPEST & SALZBURG BREAK

Service rating : Package was well put together with hotels convenient for cities they were in
Product : Good value for money hotels of good quality and conveniently placed

07-Oct-2018

Indian Ocean

Service rating : Excellent and efficient service and helped sort out our holiday exactly what we wanted and a good price. Very good communication and receiving all documents etc online. Everything went smoothly and no problems with anything g at all with our 2 centred holiday.
Product : Excellent holiday in paradise! Beautiful place and service was above and beyond.

06-Oct-2018

Europe & Africa

Service rating : Good service
Product : Value of money , we all had a very good time

06-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Well organised trip and provided an instant response to any queries. I was slightly apprehensive about having to undertake inter location transfers , but it all went well. The hotels were all good too, good budget hotel standard and with very good , helpful staff and service in all.
Product : Beautiful cities and a great experience.

06-Oct-2018

India

This was our first trip to India and we were blown away by the organisation and service via Viva Holidays. From being met at Delhi Airport to the guides at Delhi, Agra & Jaipur the service was first class. Must also mention our driver for the week, Mr Singh. He was incredibly helpful, polite and always aware of any anxiety that we may have had in certain areas.
High point obviously the Taj Mahal but the whole trip was wonderful.

06-Oct-2018

FAR EAST

Service rating : Easy to deal with. Very accessible. All documents delivered when promised. Would use again.
Product : Highly recommend going to Mauritius and Dubai.

06-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Excellent, well thought through and worked without a hitch. Just what it said on the tin!
Product : Brilliant tour. Three nights each was perfect, lots to see and doing each city- and they were all different.

05-Oct-2018

LAKE GARDA & VENICE

Service rating : Great communication and support from team sorting out a problem with our boarding passes.
Holiday well thought out and had a great time. Balance just right.
Product : Everything went to plan.
Company responsive

05-Oct-2018

Europe & Africa

When you only have one and a half days in a city you need to have a hotel near the middle, as in Turin. We asked about 2. Hours each day getting to and from the hotels in Genoa and Milan. N fact in Genoa, it took us just over 3 hours to get from the airport to the hotel, because of the broken bridge. We discovered that the last bus back to the hotel in Genoa was at 10.00, so we had to walk for ages to get transport, arriving back at 12.30am
The buses or trams from town to hotel in Milan were very confusing and took ages.
Surely there are hotels in the centres, as in Turin

05-Oct-2018

Far East

Great flights good service good locations Singapore airlines were great

05-Oct-2018

MYSTERY

Good customer service

03-Oct-2018

PRAGUE

A very friendly and efficient service with no pressure to sell me more than I wanted. Thank you. Looking forward to our trip to Prague.

03-Oct-2018

ELEGANT ROME, FLORENCE & VENICE CITY-HOP

Service rating : Everything worked so well that we were pleasantly surprised how everything was in place. The hotels were in close proximity to the trains stations and they were very nice. The excursions were wonderful. All the vouchers: plane, hotel, excursions worked--not questions. All accepted us and were very helpful and friendly. The schedule was perfect. You had excursions to learn about each city and you had time to explore on your own. Thank you so much for a wonderful BD celebration for my spouse. We would go with you again and we will be recommending your services!!!
Product : I thought the price was well worth the entire trip. We did not have to do the work. You did it all for us. We got on the plane and found the hotels and train stations and enjoyed a well planned trip.

28-Sep-2018

Moscow & St Petersburg

Service rating : Excellent
Product : Really enjoyed holiday and everything went to plan

28-Sep-2018

Europe & Africa

Service rating : All the organisation went perfectly to give us a first class holiday
Product : First Class service from the team

27-Sep-2018

Europe & Africa

Service rating : Excellent service, transfers spot on time, Rail ticket esy to use, hotels great
Product : Grat hotels, transfers spot on time, loved the train to Venice

27-Sep-2018

NIAGARA FALLS & NEW YORK BREAK

Service rating : Had a fantastic time in both Countries which it had been longer. The only disappointment was the train going to New York, the buffet ran out of food and drink half way to New York and could not be replenished when we had a 45min stop at a station.
Product : Great break and good value. We upgraded to a view of the Falls which was spectacular and glad we did. Had a trip on the on and off boat to see the Statue of Liberty good value.

27-Sep-2018

ICELAND

Justin at Weekender Breaks organised our trip on the phone. He was clear, informative and very patient when dealing with my timing and decision making problems. Phone calls and emails were prompt and very courteous. Overall, a very good booking experience. Thank you.

27-Sep-2018

NIAGARA FALLS & NEW YORK BREAK

Not one of my most enjoyable trips
extensive flight delays meant we lost a whole day at Niagara which is what I was most interested in
hotel rooms at both places were disappointing
It was not clear when I booked the holiday how long the train journey would be
when I discovered this we booked a flight instead so more expense
I would not recommend this trip

26-Sep-2018

TALLINN & HELSINKI CITY

Good all round service. Any query was answered promptly.

26-Sep-2018

TALLINN & HELSINKI CITY

Service rating : Well planned good comes through out.
Product : Tallin is gorgeous and Helsinki sophistication

26-Sep-2018

Europe & Africa

Service rating : The booking of out holiday was easy, the staff at Viva were attentive and diligent ensuring that everything was correctly organised. Our flights were with Ryanair and that left a little to be desired, given a choice I would avoid them for future trips. Our hotel in Rome was excellent and the staff were superb. Our transfers were on time and both drivers were very pleasant. Our hotel in Amalfi was further away from the town than we had realised but there was a shuttle bus. The hotel was charming but a little basic and I wouldn't to have wanted to have spent any full days there largely because of the lack of facilities, having said that the staff were excellent
Product : Because their attention to detail was excellent

26-Sep-2018

PRAGUE, VIENNA & BUDAPEST CITY

The initial interaction by telephone was brilliant. They were so helpful in finding the flight times I requested , polite and efficient .

26-Sep-2018

ROMANTIC ITALY CITY-HOPPING BREAK WITH OPTIONAL EXCURSIONS

Service rating : Excellent communication and plenty of information about the holiday. Very good hotels in each location- close to amenities etc
Product : Excellent way to see three cities.

26-Sep-2018

AMSTERDAM & BRUGES BREAK

Service rating : Rather slow in sending out confirmation email - had to chase up. Had to phone a couple of times for clarification and request documentation that had not been received. I was dealt with politely and efficiently on contacting Viva Holidays.
Product : Arrangements went smoothly. However I felt the holiday was a bit whistle stop due to a lot of travelling involved in the itinerary. Hotel in Amsterdam was 25 minute tram journey from city centre which was not ideal in the short time we had there.

26-Sep-2018

ITALY CITY-HOPPING BREAK

Excellent service holiday sorted quickly and all vouchers and paperwork came through quickly too

26-Sep-2018

Europe & Africa

Service rating : Viva staff responded with a package that suited me. Well chosen and good value.
Product : Nice quiet hotel- it would have been hard for me to find.

26-Sep-2018

ITALY CITY

Service rating : I bought the package via Secret Escapes who are good to deal with.
Product : Turin and Genoa are well worth visiting - Milan is perhaps somewhere to see once.

26-Sep-2018

SUPER-COOL SCANDINAVIAN CITY-HOP TO COPENHAGEN, STOCKHOLM & OSLO

Service rating : would use again
Product : hotel rooms in Stockholm and Oslo were a little disappointing

26-Sep-2018

Indian Ocean

Service rating : From the moment I requested a quote to the confirmation I received a top class service.

I was recommended top choices and given great advice which added great value to my honeymoon.

I highlighted recommend viva holidays to any holiday makers who want peace of mind!
Product : The Maldives was an tranquil & peaceful, perfect for myself and my wife. It was a great choice for a honeymoon! We then moved onto the husky and bustle of Dubai to endulhe in fine dining and great shopping!

26-Sep-2018

Europe & Africa

Service rating : We enjoyed our two city break but Viva have not replied to my email saying that the taxi driver who was supposed to meet us at Berlin airport to take us to the hotel didn’t wait long enough for us to come through security and just left. When we contacted the office they said the driver wasn’t prepared to come back unless we paid him!!! This was totally unacceptable. The office contacted a nearby taxi driver and despite it being his day off took us to our hotel but of course we had to pay him. Viva should have responded to our email.
Product : Would have given five stars but again Viva did not respond to my email explaining how disappointed we were about the taxi service from Berlin airport to our hotel. We had to wait over an hour and there was nowhere to sit and this was not good for my 79 year old husband who had not long had a triple bypass.

26-Sep-2018

Indian Ocean

Service rating : good service overall although my transfers were arranged a bit too early as i was only 15 mins from the airport, so i had to contact them again to re-arrange for later pick up.reasonable price and good accommodation.
Product : easy to purchase once i had asked for certain conditions to be met.

26-Sep-2018

OSLO & BERGEN BREAK

Service rating : Poor, as mistakes were made by poor communication and inexperienced poor English speaking operatives that were difficult to deal with over the phone. Finally got the problem sorted but only after asking for the company’s complaints procedure. Continually fobbed off with poor emails by what seemed like template replies, until I asked for complaints procedure. All we wanted was to speak to an experienced and authoritative member of staff, which thankfully we eventually did and it was finally sorted by a couple of phone calls with a more senior operative who was excellent.
Product : It was ok but did most of the work ourselves for this holiday.

26-Sep-2018

USA

Service rating : The team are efficient, helpful and friendly. They sent me updates, reminders, city guides and great content around my trip! Thank you for helping make about stay special!
Product : Grey value for money and excellent service

26-Sep-2018

MOSCOW & ST PETERSBURG TOUR

Service rating : MY last holiday in Russia was excellent. The two hotels were well chosen and near to public transport. The two trips with Urban Adventures were very good, especially the tour of the underground in Moscow.
Product : Everything was very well organised. The tour of the underground in Moscow with Urban Adventures was particularly good with a first class guide.

26-Sep-2018

USA & Carribean

Had the best holiday ever! Extremely satisfied with my agent Catherine who helped me book the whole thing and was extremely patient! Pleasant experience throughout!

26-Sep-2018

MYSTERY CHRISTMAS MARKET

Very pleased with the service that I received from Weekender Breaks. This is the second time I have travelled with them and would book again

25-Sep-2018

MOROCCO CITY

Service rating : Well organised and a great price
Product : Fantastic 25th anniversary present for me and my husband

18-Sep-2018

Morocco

Service rating : The customer service is excellent. Andrew, in particular, helped me purchase 2 bespoke holidays this year....both were of optimal importance because I was treating family members and friends who had supported me through very difficult times in life.

On a couple of occasions when Andrew was not available, I spoke to his colleagues who were professional and equally helpful.

I am very impressed by Viva and would highly recommend them.
Product : Andrew listened attentively to the needs and desires of mine and the people who were travelling with me and organised the perfect holiday.

My sister, friend and I stayed in a 5 star beautiful hotel and spa near the city centre. The hotel was amazing. We had excellent service, the staff were warm, accommodating and friendly, the food was delicious, the hotel managers met guests in person to get feedback about their stay, etc.

Our transfers from the airport to the hotel and back were well organised and ran smoothly.

Andrew also organised an excursion with camels. It was excellent! We dressed in traditional clothing, were given a her calm, knowledgeable and friendly tour guide who made us feel at ease. As part of the excursion we also stopped for some traditional mint tea, which was delicious.

17-Sep-2018

Tallinn & Helsinki City

Service rating : I would buy from them again. The service provided was quick and easy
Product : Overall the holiday was very good. Just two small issues to report to you.
1) The hotel provided to us in Helsinki was overall good but was in desperate need of a clean. The corridor carpets were not vacuumed all the time we were there.
2) The baggage allowance of only 1 bag at 20kgs was insufficient for a couple for a six night break and we had to purchase extra baggage allowance. In future I will be looking only to book breaks with sufficient baggage allowance

17-Sep-2018

Europe & Africa

Service rating : Great suite of holiday packages and great customer service. Will definitely recommend Viva Holidays to my family and friends. Planning on sticking with this agency.
Product : Had a great time on the trips!

16-Sep-2018

TALLINN & HELSINKI CITY

Service rating : I received excellent service, both online and over the telephone when I had a query.
Product : Excellent Hotel, perfect location. Staff were first class and very helpful.

16-Sep-2018

Europe & Africa

Service rating : Da Vinci Hotel, Milano, Italy: no extractor in the toilet, bath area tiles are black(fungus)👎👎👎👎

Post office Hotel, Chur, Switzerland: no air condition, bed bugs in the beds and we all were bitten by bed bugs and had allergy for somany days after the holiday. 🙀🙀🙀🙀When my husband complained to the receptionist, she replied,"I am sorry about this." Shops are closed on Sundays, so we could not do shopping and was not able to buy bottles of water. It is just a Town Centre, nothing to do. 👎👎👎👎👎👎

Please infuture, do not sell trips to tourist on weekends because you know the area's facilities.

On the whole, as a family, we could not enjoy this trip. I think we deserve a full refund of our trip expenses.

DCA
Product : Waste of money. Nothing to do in Switzerland on Sunday.👎😹😹😪😪😡😡😡

15-Sep-2018

Tallinn & Helsinki City

Trip was what I wanted, ticketing was efficient by email. Hotels, whist not premium, were pleasant and in great locations

15-Sep-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Very good. Answered any queries I had quickly and in the main friendly. Ione problem occurred with downloading nd printing one of the sets of twin tickets and I found the response initially very unhelpful
Product : Everything that was organised from air travel, rail travel and 2 of the hotels

The Viennese hotel City Hotel was really not up to standard. The staff were lovely but the hotel was basic in the extreme. No tea/coffee in room, furniture in room sub-standard. For example, plastic garden style chairs in the room instead of decent armchairs, garden style corner table.

I have travelled with you several times and this was not what I had come to expect. I have recommended you, unreservedly to friends now I will be less totally committed.

14-Sep-2018

ITALY CITY

The holiday was a real success transport and trips were well organised and value for money. Really enjoyable holiday.
Advice would be to book taxi from Airport in Rome to give you more time in the city as we did.
Also stay away from restaurants close to main attractions as they deliver poor quality food at high prices.
Best food was in not so busy areas
On last day took our own trip to Venice as we had already done wine tasting in Florence well worth the trip by train.
Generally all arrangements were as promised really good trip!

14-Sep-2018

Europe & Africa

It was brilliant for managing the trip.
Thanks

14-Sep-2018

OSLO & BERGEN

Service rating : Hotels good train journey not great
Product : Hotels good but train journey not

14-Sep-2018

Europe & Africa

Great holiday organised to meet our needs

14-Sep-2018

Europe & Africa

Service rating : We had good service from Viva for arranging multi-center visit to Spain, both travel and accommodation. The travel by flights to Spain, internal flight and trains worked out well, and the accommodation was generally of the expected standard. The hotels (suggested by Jade) were located well to enable sightseeing and also for onward travel.
Product : I feel the overall package was approximately reasonable value for money.

14-Sep-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Very well organised travel to the 3 countries.Hotels mixed views on these but all had comfortable beds and clean.Hotels were in good locations.
Product : Would definitely recommend

14-Sep-2018

ROME, FLORENCE & VENICE CITY

Service rating : Very efficient - helpful when requested a minor change to itinerary.
Product : Good value - comfortable hotels in good locations

14-Sep-2018

CITY-HOPPING TOUR TO BERLIN & PRAGUE WITH VIENNA & BUDAPEST OPTION PLUS XMAS MARKET DATES

Service rating : Viva responded quickly to our queries. The person was polite and helpful. Our nightmare experience with Easyjet was not their fault but did cast a damper on our holiday.
Product : The holiday was interesting.

14-Sep-2018

COPENHAGEN & OSLO

Service rating : SUCH GOOD VALUE FOR MONEY - PARTICULARLY IMPORTANT AS THESE TWO CITIES ARE NOT THE CHEAPEST PLACES TO VISIT. HOTELS WERE COMFORTABLE, CLEAN WITH FRIENDLY, EFFICIENT STAFF. BREAKFASTS WERE EXCELLENT. ALL IN ALL A MOST SATISFACTORY BREAK AND MY WIFE AND I WERE DELIGHTED WITH THE WHOLE PACKAGE
Product : Very pleased with the package as a whole. The hotels were all that we required, the overnight transfer was one of the highlights of the week, and we thought we had great value for money.

13-Sep-2018

Rome, Florence & Venice

Service rating : All the hotels were in great locations,near to train station and all the major sites we wanted to visit.The Rome one was rather noisy with traffic at night,but all were very clean and well presented.The breakfasts included where not particularly great,but we're in Italy,so not a problem finding great food the rest of the day!
The tours booked at the same time were good value and enjoyable ,but it was a bit challenging finding where to meet for the gondola trip!
Product : Well planned,great trip!One off the bucket list!

13-Sep-2018

Europe & Africa

The holiday was lovely, we had a great time BUT the holiday company is not to be recommended, their customer service is poor, I was sent another person’s credit card details and address .....there were numerous issues with the booking process and tickets were sent to us with the wrong names on.
Avoid

13-Sep-2018

Europe & Africa

Service rating : My booking agent Jade was really helpful in finding us the most reasonably priced dates for our family vacation. We spent two nights in Disneyland Paris and two nights in Paris itself. Both hotels were small but really nice. Beautiful place and very easy to get around via the Metro!
Product : Great Deal! An absolute steal!

13-Sep-2018

Europe & Africa

Service rating : Very good professional
Product : Good hotel and transfers.

13-Sep-2018

Italy To Switzerland Break

Service rating : we had a great time in Milan & Chur, the Milan hotel did not seem very central but Chur was fine. The train to Switzerland was excellent & we would recommend this holiday to anyone
Product : good hotels, all transport arrangements worked well & Bernina train was excellent

13-Sep-2018

Elegant Italy City-Hop With Super-Scenic Train Journeys

Service rating : Brilliant service and selection of hotels and transfers. I would definitely use them again
Product : Brilliant holiday everything ran smoothly and hotels were great fantastic value

13-Sep-2018

Rome, Florence & Venice

Service rating : Both Palladium and hotel Giorgione was good but hotel Atlantic was superb. Amenities and services was excellent! With our tours that was included with this trip, we enjoyed the rome city tour and chianti wine tasting but the Gondola ride is a big let down. It was too commercialized.😏 6 people per gondola, we ended up seating apart and no serenading and it was not romantic at all. In fact it was stressful ride. We enjoyed the Burano, Murano and Torcello tour which we booked ourselves. Gondola was overrated!.😣
Product : I as stated in my review Gondola ride was a let down.😣

13-Sep-2018

GERMAN CHRISTMAS MARKET

Brilliant.Very helpful.Will definitely use again.

11-Sep-2018

BUDAPEST

Helped with everything from booking the hotel,flight, transfers weekender breaks dealt with everything all I had to do was check in 😊 excellent service x

10-Sep-2018

INVIGORATING SWISS LAKES & MOUNTAINS BREAK WITH OPTIONAL JUNGFRAUJOCH EXCURSION

Service rating : The hotel in Lucern was very good with a good location and good breakfast, the hotel in Interlarken was in a good location but the bedroom was a bit basic, the staff in both hotels were very helpful.
The Swiss railcard was very good.
Product : Good value for money with amazing scenery.

10-Sep-2018

COOL BALTIC BREAK TO STOCKHOLM & RIGA

Service rating : The service was good but they did forget to ask about transfers so we had to sort them out ourselves.
Product : Both Stockholm and Riga were beautiful and fascinating cities and the "Ferry" over is an experience

10-Sep-2018

Europe & Africa

Thorough and very helpful with any issues or questions we needed to resolve

10-Sep-2018

STOCKHOLM & RIGA

Flights fine, Hotel in Riga great!
Hotel in Stockholm had no air con which was a problem in the hot weather, also bed very soft gave me a bad back.
Crossing from Stockholm to Riga was lovely but the cabin was tiny and had bunk beds, which wasn't oulined when booking and were very difficult to get in and out of, would have liked to have been advised, and given opportunity to upgrade, which wasn't possible on the crossing.
Location of both hotels were good and had a good time, despite the issues.

10-Sep-2018

ROME, FLORENCE & VENICE CITY

Service rating : Fantastic holiday, itinerary send through & the whole holiday was a dream
Product : Fantastic hotels & trips!

10-Sep-2018

ITALY TO SWITZERLAND BREAK

Service rating : Good customer service. We required adjustments to the holiday itinerary which were attended to promptly.
Product : An amazing trip. Would recommend.

09-Sep-2018

PRAGUE & BERLIN OR BUDAPEST

I made a mistake booking online, Paul sorted it all out and explained a d improved the break to come. I was very reassured by the phone call to Weekender.

04-Sep-2018

ROME,FLORENCE & VENICE

Mike was very helpful and answered all my questions. I would recommend this service.

29-Aug-2018

ROME,FLORENCE & VENICE

We were disappointed about the flight times so they gave us earlier flights

28-Aug-2018

KRAKOW

Changed our hotel to accommodate our needs.

27-Aug-2018

SCENIC SCANDINAVIAN CITY BREAK

Service rating : The service was quick and efficient and met all our expectations. The travel itenery went as planned without any hitches. The cost of the twin city breakers was reasonable and the hotels chosen was very nice with very good service
Product : The hotels were located close enough to the heart of the cities and in convenient locations.

24-Aug-2018

Europe & Africa

Service rating : We did the Rome/Florence/Venice holiday in June, our hotels were 4 star and beautiful, quite luxurious really, all three sited in the best part of town, the train journeys were all at good leaving and arrival times so we were able to enjoy full days In fact we would consider doing the holiday all over again. The staff at Viva were excellent whenever I emailed regarding tickets etc their responses were quick and efficient we would definitely use them again and definitely recommend them highly. We had an Amazing time, thank you especially to Kamilla from Viva
Product : Amazing, everything about the holiday from the hotels to the breakfasts and amazing value for money

23-Aug-2018

STUNNING SWISS ALPS BREAK WITH ICONIC GLACIER EXPRESS TRAIN RIDE

Service rating : Efficent and friendly service from phone operators.Yes I would recomend their service
Product : Good value for money to an expensive country!

23-Aug-2018

PRAGUE, VIENNA & BUDAPEST

Service rating : Although the hotels were not all available as advertised on Secret Escapes, Viva did offer several alternatives until we agreed on one.
Product : The hotels in Prague and Budapest were fine, but the Art Hotel in Vienna backed onto a building site with noisy work starting at 7am. It was necessary to leave the window open because the hotel has no air conditioning. The breakfast here was also disappointing. I might have given the trip 5 stars had it not been for this underwhelming 3-star hostel.

23-Aug-2018

GERMAN CHRISTMAS MARKET

Mike was very helpful we had the break sorted in minutes I have emailed him as they have me down as miss porter when I am mrs Porter just so it is correct on airline forms otherwise I won’t be allowed on the aeroplane

05-Aug-2018

Europe And Africa

Good advice, prompt service, good choice of accommodating and flexible

29-Jul-2018

Lake Garda & Venice

Service rating : Whenever I needed to contact Viva there was always someone available to talk to promptly and efficiently.
Product : Loved Italy. All 3 hotels were great

19-Jul-2018

Rome, Florence & Venice

Service rating : I've rated as a 4 based only on the 2xhotels we used, 1st in Rome the 2nd in Florence, I do not feel on both visits the hotels warranted the 4* status. The hotel in Venice was very good worthy of a 4* rating but the overall package was excellent
Product : as previously stated 2 of the hotels not a 4* status

16-Jul-2018

Italy To Switzerland Break

Service rating : My trip was advertised on Secret Escapes. Was a little apprehensive as not booked with them before. No need to have worried as the service I received was excellent. It was a two centre break with multiple train journeys in Italy and Switzerland. Emails arrived with etickets attached with no problems. No worries catching trains. As two ladies travelling together this was important to us. Hotel in Chur, Switzerland was amazing + weather too.
Product : Hastle free booking, e tickets arrived as advised, itinerary all went perfect, Bernina express amazing, hotels excellent especially ABC in Chur I shall definitely make a return visit. Thank you

16-Jul-2018

USA

Service rating : Very prompt courteous service, even when I kept changing my hotels they were happy to oblige in order to give me the holiday I wanted. Good value for money also. Would recommend
Product : Very competitive prices, but overall happy with my package.

14-Jul-2018

Europe & Africa

Service rating : Excellent service. I would recommend to friends.
Product : Well organised and competitive price.

13-Jul-2018

Lake Garda & Venice

Service rating : Actually it was excellent. The staff advised me at every stage after the purchase and kept me informed. I particularly liked the fact they took on board my preferences and worked hard to ensure I wasn’t disappointed. This particular holiday involved a train journey and they made sure that we had a great experience.
Product : Everything was timed right and seemless

13-Jul-2018

LAKE GARDA

I liked the fact that you could speak to someone with queries and that they responded to emails and took note of what was said in those emails. I would use them again to book breaks.

10-Jul-2018

USA & Canada

Service rating : Everything went well except for the fact that the New york hotel had booked only one room for my daughter and myself so they had to find my daughter another room which was on a different floor and next to the lift.
It was sorted next morning and my daughter had a room on the same floor.
Apart from this everything went smoothly and I would recommend your services to anyone.
Don Mallett
Product : Very good value.Only one small hitch.

10-Jul-2018

Europe & Africa

Service rating : Very informative from start to finish. I told them what I thought I wanted and they put a package together to suit my needs. Nothing was too much trouble. I’ve already recommended them to a friend who has also booked her holiday with them.
Product : They made Italian experience just perfect.

09-Jul-2018

LAKE GARDA

The customer service agent was very polite and professional in dealing with the purchase of our break

26-Jun-2018

Europe & Africa

An efficient and professional service, beautifully organised. The hotels were excellent and the train journey stunning

22-Jun-2018

Europe & Africa

Service rating : Catherine was very helpful on the telephone and emails to confirm everything were clear as were vouchers.
Product : Would have preferred Oslo hotel to be nearer centre. There were many roadworks being carried out and the area surrounding the hotel was consequently not fantastic. Also, perhaps we should have been told that we were booked into Norway over a Public Holiday period. However, the whole holiday was a worthwhile experience. Thanks team.

22-Jun-2018

EUROPE AND AFRICA

All though a little apprehensive when first booking our holiday to Rome, Florence and Venice. I found that there was nothing to worry about, everything was exactly as we had planned it. The only reason I have not give it Five stars is that I would have liked them to offer me the option of booking the hold luggage when they booked the flights, as we ended up paying nearly double later. When I book again with Viva, I will remember to ask them to do this.
I would certainly recommend Viva Holidays.

14-Jun-2018

ITALY TO SWITZERLAND

Service rating : All documents sent in good time. Great pick of hotels. Will use again
Product : Done through Secret Escapes, all good got a bargin!!!

13-Jun-2018

ROME AND VENICE

Very helpful, knowledgeable and courteous. Justin took great care to explain my options and ensure I received what I had requested.

13-Jun-2018

Europe & Africa

Service rating : The staff were very helpful and sorted things out according to customers request.
Product : The total package sold was very good. Suited to our needs perfectly.

12-Jun-2018

Far East

Service rating : I was a little apprehensive as I had never heard of Viva holidays but the reviews were really good. I did not have a problem from start to finish, from booking to the end of the holiday. If I had a query it was answered swiftly and alterations made as requested. I was updated regularly with any changes i.e flight times.
Product : The locations were amazing, very pleased with the accommodation and location

12-Jun-2018

India

Service rating : Smooth operation in India.Met all deadline and expectations.
Product : Value for money.very good.

12-Jun-2018

Europe & Africa

Excellent, efficient and accommodating service. Would recommend.

12-Jun-2018

ITALY TO SWITZERLAND

Service rating : Easy to book and staff helpful about organising it when I contacted to clarify details. Holiday went as arranged with no problems.
Product : A lovely holiday especially the Bernina Express train journey over the Swiss Alps which was the main focus of this holiday.

12-Jun-2018

Europe & Africa

Service rating : Would definitely recommend and use again. Great tailored package to our specifications, great communication and all at a good price.
Product : Exactly what we were looking for!

12-Jun-2018

EAST TO WEST USA

Location of hotels good but quality hotels in all three cities.

12-Jun-2018

SWITZERLAND

Service rating : It excelled all our expectations great hotels so much so we've booked anothet
Product : Couldn't fault a thing price was great

12-Jun-2018

PRAGUE & BUDAPEST

Service rating : Would recommend
Product : Great and would do again!

12-Jun-2018

Europe & Africa

Service rating : Fantastic customer service, a perfect bespoke holiday. Absolutely brilliant!!!
Product : I went with my family to Cairo for 4 nights, then an all inclusive 7 day Nile Cruise. It was amazing. There was so much to see and do. The Egyptian hosts where extremely welcoming and accommodating, the weather and food were gorgeous and we felt safe....it was incredible!

12-Jun-2018

USA & CARIBBEAN

Service rating : Excellent holiday. Toronto onto Niagara Falls then flight to New York. All very well planned out. Holiday Inn at Toronto was best of chain we had stayed in. Hilton Suites over looking Horseshoe Falls was amazing. Distrikt Hotel in NYC was brill. Staff were so helpful as were all the rest. Would have scored a five but for a mix up with pick up time from hotel at Niagara to go to airport for flight. Had to make a couple of urgent phone calls to get sorted, not what you need on holiday.

Will definitely use Viva for another twin centre break. Advert was for 3 days in Toronto and 3 in NY. Viva extended it to 13 nights in total. Thank you Viva Team.
Product : Very well planned out. Will use Viva again.

26-May-2018

ITALY TO SWITZERLAND BREAK WITH A FAMED BERNINA EXPRESS TRAIN

Service rating : Excellant organisation. All tickets, travel warrants, hotel vouchers arrived promptly. The trip was as described.

Hotel choices excellent for accessibility from airport or from train station (Chur)

Have already booked another trip to Prague/Vienna/Budapest on the back of the success on this one. So fingers crossed.
Product : Brilliant fun and views terrific

26-May-2018

USA & CARIBBEAN

Service rating : They really listened to what I wanted and made it happen! It was not USA & Caribbean, we went to Vienna and Budapest! We had the best time and it all went very smoothly! We will definitely recommend them to others !!!
Product : Value for money, very organised

24-May-2018

BREATHTAKING OSLO & BERGEN BREAK WITH SCENIC TRAIN JOURNEY

Service rating : The holiday was as good a per advert, when the one issue that raised its head (an issue with the rail trip) this was resolved promptly to our satisfaction at their own cost, so we were happy.
Product : A very good holiday, Oslo was very good, 2/3 days is plenty of time to see everything including the island boat trip, the Rail trip Oslo to Bergen, scenery was very impressive & well worth seeing, Bergen is a nice city but can be seen easily within a day, so would suggest book a Fjord trip for one of the days, which we did not do.

21-May-2018

EUROPE & AFRICA

Service rating : All travel and hotels were good
Product : Good value for money for travel and hotels

21-May-2018

EUROPE & AFRICA

Service rating : Organised a very nice trip from Edinburgh flying to Prague (Easy Jet), train to Vienna and Budapest with return flight to Edinburgh (Jet 2). All aspects worked smoothly. Hotels in all cities good value with friendly, welcoming and extremely helpful staff. Vienna hotel not in a good location.
Product : As previously stated would have improved rating with a better located hotel in Vienna

21-May-2018

EUROPE & AFRICA

Everything went according to expectations. The flight with Norwegian Air was perfect although we did have an unfortunate delay, the transfers perfect our driver was steady and chattie giving us information on Croatia on the way very informative and what a beautiful journey, the Hotel was good and comfortable with good food and plenty of choices. The area was outstanding with views out to sea and many Islands to view some which we toured by boat from the Hotel. All in all we had a good time all thanks to Viva Holidays thank you for a job well done with the initial booking and constant contact to ensure we were ready.

21-May-2018

AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : I booked through Secret Escapes and he no dealings with Viva Holidays except for the emailing of tickets and vouchers which came in good time and were quite well explained.
Product : The holiday in both locations was very good. The hotels were excellent. Only downside was the far too long train trip from Niagara to New York which took the whole day.

21-May-2018

ROMANTIC LAKE GARDA & VENICE ESCAPE WITH OPTIONAL MILAN BREAK

Service rating : The whole trip was superbly organised - well done Viva! It was a complicated 3 city break and the planning that went into plane/train times and location/quality of the hotels was excellent. The only criticism I had was the quality of the room at the Hotel Giorgione and I made this clear on my feedback to Tripadvisor - our room lacked charm (not your fault).
Product : Excellent value for money

21-May-2018

INDIAN OCEAN

Service rating : Excellent service and were very quick to email documents through when the holiday was confirmed. Also received email reminders to add passenger information etc
Product : Excellent holiday and could not fault anything

21-May-2018

AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : Every time I emailed them with a query they always got back to me the next day. The break was good value. Would recommend.
Product : We had a great break. Would highly recommend upgrading your room at the Falls was worth every penny. I’m not keen on heights but my husband loved the helicopter experience. The train from Canada to New York took quite a while & a few delays on the way - the only negative for the whole trip.

21-May-2018

Stockholm And Riga

Service rating : The whole Viva experience is one of total confidence in their management and organisation of the holiday you book and the continuing aftersales service. We have had two short wonderful breaks with them and the third is already booked.
Product : Two excellent hotels in perfect locations.

13-May-2018

New York & Las Vegas

Service rating : Absolutely Brilliant and a special mention to Rose who organised our package to New York and Vegas.

Thank you will be using this company again
Product : Just Brilliant well organised by Rose and loved both the hotels and the resorts both amazing places

11-May-2018

USA

Great service , tailored holiday based on what i’d Asked. Excellent value for money.

11-May-2018

EUROPE AND AFRICA

Service rating : They were efficient and quick to assist and returned calls and got back to me when they said they would.
Product : Everything was very good. From the booking, flights, connections and choice of location of the hotels.The hotels were comfortable.

03-Apr-2018

USA

organised my whole holiday superbly! Couldn’t have asked for better.

Will definitely book another holiday with them again

28-Mar-2018

USA & CANADA

Service rating : Everything that was advertised regarding the 5 plus star holiday was as it was advertised and even more. Hotel accommodations were outstanding proximity to train station was ideal. Situation of Hotel accommodation was centrally located. All city taxes were all included so we did not incur any extra or surprising charges. Cannot wait to book my next holidays with Viva.
Product : Good value for money. We had the opportunity and flexibility to pay for the holiday over a few months. Perfect destinations.

27-Mar-2018

A CITY-HOPPING TOUR OF POLAND WITH CHRISTMAS DATES

Service rating : Fantastic booking all went very smooth !!!
Product : All tours went according to plan

27-Mar-2018

EUROPE & AFRICA

Everything has been very well organised, very helpful

27-Mar-2018

STOCKHOLM AND RIGA

Service rating : Excellent interesting trip. All went really well with connections. Super central hotels in both cities.
Product : Well planned trip by viva. Everything worked really well with flights and timing.

27-Mar-2018

FAR EAST

Service rating : Wonderful holiday, hotels were both good and clean. Staff at Viva were friendly and very helpful. Only downside was a stop in Bangkok on the journey home which was not shown on travel details making it a 34 hour journey home. We had however a delightful time in both Dubai and Hong Kong. Thank you for a lovely holiday.
Product : Wonderful holiday would definitely use Viva again.

27-Mar-2018

EGYPT CRUISE

We received excellent service throughout our holiday. From our initial phone call to Viva, transfers , Cruise and Hotel everything on this holiday went so smoothly we will not hesitate to use Viva in the future and will definitely recommend to friends.

27-Mar-2018

INDIA

Service rating : I thought the customer experience was good and had no complaints.
Product : The holiday was good value for money

20-Mar-2018

JAPAN CITY TOUR

Service rating : Excellent service.This was my first time using the company but I would defiantly use again and recommend to all my friends
Product : SERVICE FROM BOOKING TO THE END OF THE HOLIDAY WAS BRILLIANT

20-Mar-2018

ROME,MILAN,VENICE AND FLORENCE(31-AUG-2017)

Very unforgiving over a wrong booking, except to charge more.

19-Mar-2018

10-NOV-2017-AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : The holiday was excellent the hotel at Niagra being the best as we decided to upgrade to a Falls view room it was a much bigger room than the one in New York. The Amtrack train journey from Niagra to New York took much longer than expected: 11 hours in totally thank goodness we could purchase drinks and food. Viva holidays provided an excellent service and we would definitely recommend this great value holiday
Product : The 2 centre holiday was excellent value

19-Mar-2018

ROME,MILAN,VENICE AND FLORENCE

Hotel choices good but I didn’t get a response from viva about my complaint of a 7 hour train delay which I couldn’t get a refund as I didn’t personally purchase the ticket. Trenitalia promised full refunds to all passengers that day and viva never got back to me on this

19-Mar-2018

INDIA

We booked our honeymoon to dubai and maldives for 10 nights. Everything was smoothe and great aside from one aspect. We landed at approx 8am in dubai but the hotel check in was 2pm. As you can imagine, we experienced a rough time especially due to lack of sleep and jet lag and had to wait around in the lounge of the hotel. Apart from this small issue (which could've been avoided if flight time was different), everything else was perfect. Our flights to maldives, transfers, water bungalow and everything was spot on. Thank you viva holidays and i would definately book again!

19-Mar-2018

INDIA

Not the quality I expected, poor quality hotel in Delhi

19-Mar-2018

ROME,VENICE AND FLORENCE

Service rating : 5 star rating cant sing Viva's praises any higher. From communication to hotels to price all fantastic thankyou Viva, will forsure recommend..
Product : What a beautiful part of the world... and January was the best time to go... rome so much to see, florence so romantic and venice my favourite... all amazing!

12-Mar-2018

ROME AND VENICE

I would definitely use them again.

03-Mar-2018

KRAKOW & WARSAW

Very efficient, friendly and obliging will certainly consider using them again excellent

27-Feb-2018

ROME AND VENICE

Very Good

26-Feb-2018

ROME

Very helpful and patient. Answered all my question. Only negative was that I was told that I would get a email within 48hrs with a atol certificate not received anything yet

23-Feb-2018

ROME AND VENICE

Very helpful. Very polite. Very patient. Quick responses.

20-Feb-2018

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva Holidays made what would’ve been a complicated holiday, with 4 flights, a train ride and 3 hotels into a hassle free experience. Everything was arranged by them and when I telephoned them with a couple of queries, they were efficient and professional.
Product : The holiday was amazing from beginning to end and there’s no way we could’ve arranged it all for the same price.

13-Feb-2018

SWEDEN & DENMARK CITY-HOP WITH INTERCITY TRAIN TRAVEL

Service rating : Booked through Secret Escapes. Info from viva was adequate. We went to Denmark then overnight ferry to Oslo. Enjoyed the holiday but maybe the company could know what holiday we bought!!
Note the purchase states Sweden and Denmark with intercity travel
Product : Never went to Sweden or on a train but enjoyed Oslo and an overnight ferry.

09-Feb-2018

ROME,MILAN,VENICE AND FLORENCE

Service rating : All the bookings went smoothly, information on how to transfer from airport to hotels and train stations would have been a big help.
Product : hotels and trains were good, did not like having to use Ryanair .

09-Feb-2018

ICELAND,NEW YORK AND NIAGARA

Superb holiday all organised and exactly as details

09-Feb-2018

BREATHTAKING OSLO TO BERGEN BREAK WITH A SCENIC TRAIN JOURNEY

Service rating : Excellent Service. from all the staff who we spoke to
Product : Flights on time, good hotel in each city with excellent breakfast plus train journey from Oslo to Bergen which was on time again and very enjoyable

09-Feb-2018

ROME,MILAN,VENICE AND FLORENCE

Efficient,some good communication. Would have been five stars but they failed to tell us that Venice had two airports, it was just sheer luck that we found out early enough on our departure day otherwise we would have missed our flight home.

09-Feb-2018

USA AND CARIBBEAN

Service rating : We had a wonderful holiday with all smooth running from Viva perspective.
Product : Lovely holiday in New York then Cancun. Perfect.

09-Feb-2018

PLUSH VENICE & MILAN BREAK WITH OPTIONAL ROMANTIC GONDOLA RIDE

Service rating : It was easy to book, lots of info came through, got all the tickets and vouchers in plenty of time. Everything went smoothly. The hotels were in good localities and they had everything we needed. Had a fab time
Product : Great! All went smoothly from booking to the actual holiday.

09-Feb-2018

FAR EAST

Service rating : Wonderful service from start to finish- was wary booking online but support was second to none. Customised our trip for our needs, Malaysia and Bali. Also arranged an elephant sanctuary experience which was amazing and a great deal. Were on hand with reminders and advice from start to finish. Will definitely use again!
Product : Wonderful holiday from start to finish

09-Feb-2018

INDIA

Service rating : All aspects of the holiday worked out very well.
Product : Extremely good customer service.

09-Feb-2018

PRAGUE

They made me feel very comfortable very helpful no hassle any questions I had were answered quickly I’m very pleased thanks

07-Feb-2018

VENICE,ROME,FLORENCE & MILAN

Customer service and price were fantastic

06-Feb-2018

PRAGUE

Easy to book with , all straight forward !!
Thank you x

06-Feb-2018

MILAN AND LAKE GARDA

Eddie was excellent, totally helpful & friendly

29-Jan-2018

LISBON AND PORTO

Before the holiday there was some confusion about whether my details had been received or not and my emails were not responded to about this - eventually I had to call a couple of times to get a response.
Other than this, the experience was good.

16-Jan-2018

EUROPE AND AFRICA

Service rating : Fantastic holiday great value would definitely use again.I have recommended the company to friends and family.A big thank you to Ashleigh who did a fantastic job.
Product : Fantastic well organised would definitely use viva again.I think Ashleigh needs praise for her organisation skills she kept me informed regularly.

15-Jan-2018

ICELAND,NEW YORK AND NIAGARA

Service rating : Always very helpful and accessible.
Product : Excellent value for a great itinerary.

15-Jan-2018

STOCKHOLM AND RIGA

Service rating : They sent all paperwork promptly. Answered questions promptly.Holiday went smoothly. Everything was in order. Hotels good quality and in good locations.Holiday very good value for money.
Product : Good value for money holiday with lovely hotels in good locations.Both Cities and boat experience very good.

15-Jan-2018

VENICE

Polite and professional whit costumer

05-Jan-2018

AMSTERDAM

Very helpful and not pushy when suggesting add-ons

05-Jan-2018

BERNINA EXPRESS

Dates booked were wrong - had to stay extra night in Milan at my cost

05-Jan-2018

TALLINN & HELSINKI

Excellent choice of hotels, good communication ahead of holiday and ferry crossing easy. Absolutely fabulous from booking to staying.

29-Dec-2017

BERNINA EXPRESS

Sent tickets through quickly would have liked them to explained that not all the tickets were ready straight away

21-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : All arrangements were straight forward and only one minor query was dealt with promptly and efficiently.
Product : Great trip - well organised!

21-Dec-2017

FAR EAST

Service rating : Could not fault the service, great communication, very polite and kept me informed throughout.
Product : Everything about this holiday was first class, the hotels and flights, will definitely use Viva again.

19-Dec-2017

BERNINA EXPRESS(20-JUL-2017)

Service rating : Good communication. All documents were in order and the choice of hotels and in particular their location was excellent. A little map of the hotel location would have been useful as they were so accessible on foot. Every aspect of the trip went according to plan. On reflection I didn't need to add an extra day as that became a real pain due to the flight times on the last day but again that was down to me.
Product : It was a nice trip through lovely landscapes. The service and staff were very good on board.

19-Dec-2017

BERNINA EXPRESS

Service rating : Excellent service - helpful staff always did what they said they would do- really helpful in sorting out a correction after I booked the wrong airport the team sorted it out and even ended up with longer in Switzerland as a result
Product : Brilliant brilliant brilliant - great journey fabulous jaw dropping views - great day

18-Dec-2017

USA

Service rating : The service was helpful and staff cheerful. But the hotels were way below the standard we expected.
Product : Hotels were not good, except Niagra hotel four falls Sheraton which was good.

18-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Everything done efficiently and on time.

18-Dec-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva has put a lot of thought into this itinerary. Their organisation was very good indeed and they answered several questions promptly and well.
Product : Although there were a lot of tricky sections to get through, the whole trip was in place to make the best possible. At the end, we feel we have achieved something special and enjoyed it all the more for having succeeded.

18-Dec-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : The holiday was thoroughly well organized but until the documentation arrived I was not aware I had to arrange transfers eg. Iceland airport to Reykjavik
Once I had planned all transfers required the holiday ran smoothly
Product : Gave a good flavour of the 3 destinations and thoughts of where and when we return

18-Dec-2017

ROME,VENICE AND FLORENCE

Service rating : The hotel in Rome was very far away from the town center and the service was so, so bad that please don’t send anyone to that hotel please! In the first day they charged us 19€ for a trip, the following day €30 !!! Excuse me, that’s stealing money from the guests.
In Florence and Venice, the hotels were amazing, good service and very central. And the rest of the trip was good as well, very well organised.
Thanks,
Maria
Product : Rome hotel not good at all. Service bad, very far away from central Rome and they charged one day €19 for a taxi trip the following day €30 the same service.
The hotels in Florence and Venice, amazing, very central and the service excellent.
The rest of the trip was very good, well organised.
Thanks

18-Dec-2017

TALLINN AND HELSINKI

Service rating : Delivered on the offer. Pre travel information was clear,efficient,helpful and timely. Hotels were good, well placed.
Product : As before. The actual holiday was as sold in the literature.

18-Dec-2017

EUROPE AND AFRICA

I was regularly kept in contact with all aspects of our holiday, I appreciated quick responses to questions and Viva assisted me in getting just the right holiday extras.

18-Dec-2017

ROME,MILAN,VENICE AND FLORENCE

Service rating : This was a well constructed suite of city breaks. The hotel in Rome was a little too far out of the city but the other three were within walking distance. Train travel in Italy is efficient and runs to time. We have already purchased another similar holiday from Viva for early next year!
Product : Seemed good value for money - thank you

18-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Brilliantly organised, didn’t have to contact them once as tickets, accommodation vouchers and train tickets all came through as promised. Would definitely use again. Thankyou for a great service!
Product : Three great cities. Accommodation wouldn’t be what we would normally choose but all close to transport links, all clean and welcoming. Great value

18-Dec-2017

VENICE

Absolutely first class service, careful in considering every aspect to ensure quality of delivery and customer service is exceptional - thankyou

10-Dec-2017

PRAGUE

Great service and information was reached to me on time.

07-Dec-2017

BERNINA EXPRESS

Very attentive and helpful

07-Dec-2017

Italy

Service rating : The best service I have ever had to plan my holiday!
Product : The best service I have ever had for booking a holiday!

30-Nov-2017

MYSTERY

Justin the advisor was excellent from start to finish. Very patient, as I had to keep ringing my partner to confirm things, and had excellent knowledge. He was extremely helpful.

21-Nov-2017

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