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Feedback feefo 89% positive feedback

Product Reviews - 89%

Excellent (62)

Good (32)

Poor (0)

Bad (2)

Service Reviews - 89%

Excellent (123)

Good (45)

Poor (3)

Bad (4)

Ratings Guide: Excellent Good Poor Bad

Rome, Florence & Venice

Service rating : I've rated as a 4 based only on the 2xhotels we used, 1st in Rome the 2nd in Florence, I do not feel on both visits the hotels warranted the 4* status. The hotel in Venice was very good worthy of a 4* rating but the overall package was excellent
Product : as previously stated 2 of the hotels not a 4* status

16-Jul-2018

Italy To Switzerland Break

Service rating : My trip was advertised on Secret Escapes. Was a little apprehensive as not booked with them before. No need to have worried as the service I received was excellent. It was a two centre break with multiple train journeys in Italy and Switzerland. Emails arrived with etickets attached with no problems. No worries catching trains. As two ladies travelling together this was important to us. Hotel in Chur, Switzerland was amazing + weather too.
Product : Hastle free booking, e tickets arrived as advised, itinerary all went perfect, Bernina express amazing, hotels excellent especially ABC in Chur I shall definitely make a return visit. Thank you

16-Jul-2018

USA

Service rating : Very prompt courteous service, even when I kept changing my hotels they were happy to oblige in order to give me the holiday I wanted. Good value for money also. Would recommend
Product : Very competitive prices, but overall happy with my package.

14-Jul-2018

Europe & Africa

Service rating : Excellent service. I would recommend to friends.
Product : Well organised and competitive price.

13-Jul-2018

Lake Garda & Venice

Service rating : Actually it was excellent. The staff advised me at every stage after the purchase and kept me informed. I particularly liked the fact they took on board my preferences and worked hard to ensure I wasn’t disappointed. This particular holiday involved a train journey and they made sure that we had a great experience.
Product : Everything was timed right and seemless

13-Jul-2018

LAKE GARDA

I liked the fact that you could speak to someone with queries and that they responded to emails and took note of what was said in those emails. I would use them again to book breaks.

10-Jul-2018

USA & Canada

Service rating : Everything went well except for the fact that the New york hotel had booked only one room for my daughter and myself so they had to find my daughter another room which was on a different floor and next to the lift.
It was sorted next morning and my daughter had a room on the same floor.
Apart from this everything went smoothly and I would recommend your services to anyone.
Don Mallett
Product : Very good value.Only one small hitch.

10-Jul-2018

Europe & Africa

Service rating : Very informative from start to finish. I told them what I thought I wanted and they put a package together to suit my needs. Nothing was too much trouble. I’ve already recommended them to a friend who has also booked her holiday with them.
Product : They made Italian experience just perfect.

09-Jul-2018

LAKE GARDA

The customer service agent was very polite and professional in dealing with the purchase of our break

26-Jun-2018

Europe & Africa

An efficient and professional service, beautifully organised. The hotels were excellent and the train journey stunning

22-Jun-2018

Europe & Africa

Service rating : Catherine was very helpful on the telephone and emails to confirm everything were clear as were vouchers.
Product : Would have preferred Oslo hotel to be nearer centre. There were many roadworks being carried out and the area surrounding the hotel was consequently not fantastic. Also, perhaps we should have been told that we were booked into Norway over a Public Holiday period. However, the whole holiday was a worthwhile experience. Thanks team.

22-Jun-2018

EUROPE AND AFRICA

All though a little apprehensive when first booking our holiday to Rome, Florence and Venice. I found that there was nothing to worry about, everything was exactly as we had planned it. The only reason I have not give it Five stars is that I would have liked them to offer me the option of booking the hold luggage when they booked the flights, as we ended up paying nearly double later. When I book again with Viva, I will remember to ask them to do this.
I would certainly recommend Viva Holidays.

14-Jun-2018

ITALY TO SWITZERLAND

Service rating : All documents sent in good time. Great pick of hotels. Will use again
Product : Done through Secret Escapes, all good got a bargin!!!

13-Jun-2018

ROME AND VENICE

Very helpful, knowledgeable and courteous. Justin took great care to explain my options and ensure I received what I had requested.

13-Jun-2018

Europe & Africa

Service rating : The staff were very helpful and sorted things out according to customers request.
Product : The total package sold was very good. Suited to our needs perfectly.

12-Jun-2018

Far East

Service rating : I was a little apprehensive as I had never heard of Viva holidays but the reviews were really good. I did not have a problem from start to finish, from booking to the end of the holiday. If I had a query it was answered swiftly and alterations made as requested. I was updated regularly with any changes i.e flight times.
Product : The locations were amazing, very pleased with the accommodation and location

12-Jun-2018

India

Service rating : Smooth operation in India.Met all deadline and expectations.
Product : Value for money.very good.

12-Jun-2018

Europe & Africa

Excellent, efficient and accommodating service. Would recommend.

12-Jun-2018

ITALY TO SWITZERLAND

Service rating : Easy to book and staff helpful about organising it when I contacted to clarify details. Holiday went as arranged with no problems.
Product : A lovely holiday especially the Bernina Express train journey over the Swiss Alps which was the main focus of this holiday.

12-Jun-2018

Europe & Africa

Service rating : Would definitely recommend and use again. Great tailored package to our specifications, great communication and all at a good price.
Product : Exactly what we were looking for!

12-Jun-2018

EAST TO WEST USA

Location of hotels good but quality hotels in all three cities.

12-Jun-2018

SWITZERLAND

Service rating : It excelled all our expectations great hotels so much so we've booked anothet
Product : Couldn't fault a thing price was great

12-Jun-2018

PRAGUE & BUDAPEST

Service rating : Would recommend
Product : Great and would do again!

12-Jun-2018

Europe & Africa

Service rating : Fantastic customer service, a perfect bespoke holiday. Absolutely brilliant!!!
Product : I went with my family to Cairo for 4 nights, then an all inclusive 7 day Nile Cruise. It was amazing. There was so much to see and do. The Egyptian hosts where extremely welcoming and accommodating, the weather and food were gorgeous and we felt safe....it was incredible!

12-Jun-2018

USA & CARIBBEAN

Service rating : Excellent holiday. Toronto onto Niagara Falls then flight to New York. All very well planned out. Holiday Inn at Toronto was best of chain we had stayed in. Hilton Suites over looking Horseshoe Falls was amazing. Distrikt Hotel in NYC was brill. Staff were so helpful as were all the rest. Would have scored a five but for a mix up with pick up time from hotel at Niagara to go to airport for flight. Had to make a couple of urgent phone calls to get sorted, not what you need on holiday.

Will definitely use Viva for another twin centre break. Advert was for 3 days in Toronto and 3 in NY. Viva extended it to 13 nights in total. Thank you Viva Team.
Product : Very well planned out. Will use Viva again.

26-May-2018

ITALY TO SWITZERLAND BREAK WITH A FAMED BERNINA EXPRESS TRAIN

Service rating : Excellant organisation. All tickets, travel warrants, hotel vouchers arrived promptly. The trip was as described.

Hotel choices excellent for accessibility from airport or from train station (Chur)

Have already booked another trip to Prague/Vienna/Budapest on the back of the success on this one. So fingers crossed.
Product : Brilliant fun and views terrific

26-May-2018

USA & CARIBBEAN

Service rating : They really listened to what I wanted and made it happen! It was not USA & Caribbean, we went to Vienna and Budapest! We had the best time and it all went very smoothly! We will definitely recommend them to others !!!
Product : Value for money, very organised

24-May-2018

BREATHTAKING OSLO & BERGEN BREAK WITH SCENIC TRAIN JOURNEY

Service rating : The holiday was as good a per advert, when the one issue that raised its head (an issue with the rail trip) this was resolved promptly to our satisfaction at their own cost, so we were happy.
Product : A very good holiday, Oslo was very good, 2/3 days is plenty of time to see everything including the island boat trip, the Rail trip Oslo to Bergen, scenery was very impressive & well worth seeing, Bergen is a nice city but can be seen easily within a day, so would suggest book a Fjord trip for one of the days, which we did not do.

21-May-2018

EUROPE & AFRICA

Service rating : All travel and hotels were good
Product : Good value for money for travel and hotels

21-May-2018

EUROPE & AFRICA

Service rating : Organised a very nice trip from Edinburgh flying to Prague (Easy Jet), train to Vienna and Budapest with return flight to Edinburgh (Jet 2). All aspects worked smoothly. Hotels in all cities good value with friendly, welcoming and extremely helpful staff. Vienna hotel not in a good location.
Product : As previously stated would have improved rating with a better located hotel in Vienna

21-May-2018

EUROPE & AFRICA

Everything went according to expectations. The flight with Norwegian Air was perfect although we did have an unfortunate delay, the transfers perfect our driver was steady and chattie giving us information on Croatia on the way very informative and what a beautiful journey, the Hotel was good and comfortable with good food and plenty of choices. The area was outstanding with views out to sea and many Islands to view some which we toured by boat from the Hotel. All in all we had a good time all thanks to Viva Holidays thank you for a job well done with the initial booking and constant contact to ensure we were ready.

21-May-2018

AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : I booked through Secret Escapes and he no dealings with Viva Holidays except for the emailing of tickets and vouchers which came in good time and were quite well explained.
Product : The holiday in both locations was very good. The hotels were excellent. Only downside was the far too long train trip from Niagara to New York which took the whole day.

21-May-2018

ROMANTIC LAKE GARDA & VENICE ESCAPE WITH OPTIONAL MILAN BREAK

Service rating : The whole trip was superbly organised - well done Viva! It was a complicated 3 city break and the planning that went into plane/train times and location/quality of the hotels was excellent. The only criticism I had was the quality of the room at the Hotel Giorgione and I made this clear on my feedback to Tripadvisor - our room lacked charm (not your fault).
Product : Excellent value for money

21-May-2018

INDIAN OCEAN

Service rating : Excellent service and were very quick to email documents through when the holiday was confirmed. Also received email reminders to add passenger information etc
Product : Excellent holiday and could not fault anything

21-May-2018

AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : Every time I emailed them with a query they always got back to me the next day. The break was good value. Would recommend.
Product : We had a great break. Would highly recommend upgrading your room at the Falls was worth every penny. I’m not keen on heights but my husband loved the helicopter experience. The train from Canada to New York took quite a while & a few delays on the way - the only negative for the whole trip.

21-May-2018

Stockholm And Riga

Service rating : The whole Viva experience is one of total confidence in their management and organisation of the holiday you book and the continuing aftersales service. We have had two short wonderful breaks with them and the third is already booked.
Product : Two excellent hotels in perfect locations.

13-May-2018

New York & Las Vegas

Service rating : Absolutely Brilliant and a special mention to Rose who organised our package to New York and Vegas.

Thank you will be using this company again
Product : Just Brilliant well organised by Rose and loved both the hotels and the resorts both amazing places

11-May-2018

USA

Great service , tailored holiday based on what i’d Asked. Excellent value for money.

11-May-2018

EUROPE AND AFRICA

Service rating : They were efficient and quick to assist and returned calls and got back to me when they said they would.
Product : Everything was very good. From the booking, flights, connections and choice of location of the hotels.The hotels were comfortable.

03-Apr-2018

USA

organised my whole holiday superbly! Couldn’t have asked for better.

Will definitely book another holiday with them again

28-Mar-2018

USA & CANADA

Service rating : Everything that was advertised regarding the 5 plus star holiday was as it was advertised and even more. Hotel accommodations were outstanding proximity to train station was ideal. Situation of Hotel accommodation was centrally located. All city taxes were all included so we did not incur any extra or surprising charges. Cannot wait to book my next holidays with Viva.
Product : Good value for money. We had the opportunity and flexibility to pay for the holiday over a few months. Perfect destinations.

27-Mar-2018

A CITY-HOPPING TOUR OF POLAND WITH CHRISTMAS DATES

Service rating : Fantastic booking all went very smooth !!!
Product : All tours went according to plan

27-Mar-2018

EUROPE & AFRICA

Everything has been very well organised, very helpful

27-Mar-2018

STOCKHOLM AND RIGA

Service rating : Excellent interesting trip. All went really well with connections. Super central hotels in both cities.
Product : Well planned trip by viva. Everything worked really well with flights and timing.

27-Mar-2018

FAR EAST

Service rating : Wonderful holiday, hotels were both good and clean. Staff at Viva were friendly and very helpful. Only downside was a stop in Bangkok on the journey home which was not shown on travel details making it a 34 hour journey home. We had however a delightful time in both Dubai and Hong Kong. Thank you for a lovely holiday.
Product : Wonderful holiday would definitely use Viva again.

27-Mar-2018

EGYPT CRUISE

We received excellent service throughout our holiday. From our initial phone call to Viva, transfers , Cruise and Hotel everything on this holiday went so smoothly we will not hesitate to use Viva in the future and will definitely recommend to friends.

27-Mar-2018

INDIA

Service rating : I thought the customer experience was good and had no complaints.
Product : The holiday was good value for money

20-Mar-2018

JAPAN CITY TOUR

Service rating : Excellent service.This was my first time using the company but I would defiantly use again and recommend to all my friends
Product : SERVICE FROM BOOKING TO THE END OF THE HOLIDAY WAS BRILLIANT

20-Mar-2018

ROME,MILAN,VENICE AND FLORENCE(31-AUG-2017)

Very unforgiving over a wrong booking, except to charge more.

19-Mar-2018

10-NOV-2017-AWE-INSPIRING NIAGARA FALLS & NEW YORK BREAK

Service rating : The holiday was excellent the hotel at Niagra being the best as we decided to upgrade to a Falls view room it was a much bigger room than the one in New York. The Amtrack train journey from Niagra to New York took much longer than expected: 11 hours in totally thank goodness we could purchase drinks and food. Viva holidays provided an excellent service and we would definitely recommend this great value holiday
Product : The 2 centre holiday was excellent value

19-Mar-2018

ROME,MILAN,VENICE AND FLORENCE

Hotel choices good but I didn’t get a response from viva about my complaint of a 7 hour train delay which I couldn’t get a refund as I didn’t personally purchase the ticket. Trenitalia promised full refunds to all passengers that day and viva never got back to me on this

19-Mar-2018

INDIA

We booked our honeymoon to dubai and maldives for 10 nights. Everything was smoothe and great aside from one aspect. We landed at approx 8am in dubai but the hotel check in was 2pm. As you can imagine, we experienced a rough time especially due to lack of sleep and jet lag and had to wait around in the lounge of the hotel. Apart from this small issue (which could've been avoided if flight time was different), everything else was perfect. Our flights to maldives, transfers, water bungalow and everything was spot on. Thank you viva holidays and i would definately book again!

19-Mar-2018

INDIA

Not the quality I expected, poor quality hotel in Delhi

19-Mar-2018

ROME,VENICE AND FLORENCE

Service rating : 5 star rating cant sing Viva's praises any higher. From communication to hotels to price all fantastic thankyou Viva, will forsure recommend..
Product : What a beautiful part of the world... and January was the best time to go... rome so much to see, florence so romantic and venice my favourite... all amazing!

12-Mar-2018

ROME AND VENICE

I would definitely use them again.

03-Mar-2018

KRAKOW & WARSAW

Very efficient, friendly and obliging will certainly consider using them again excellent

27-Feb-2018

ROME AND VENICE

Very Good

26-Feb-2018

ROME

Very helpful and patient. Answered all my question. Only negative was that I was told that I would get a email within 48hrs with a atol certificate not received anything yet

23-Feb-2018

ROME AND VENICE

Very helpful. Very polite. Very patient. Quick responses.

20-Feb-2018

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva Holidays made what would’ve been a complicated holiday, with 4 flights, a train ride and 3 hotels into a hassle free experience. Everything was arranged by them and when I telephoned them with a couple of queries, they were efficient and professional.
Product : The holiday was amazing from beginning to end and there’s no way we could’ve arranged it all for the same price.

13-Feb-2018

SWEDEN & DENMARK CITY-HOP WITH INTERCITY TRAIN TRAVEL

Service rating : Booked through Secret Escapes. Info from viva was adequate. We went to Denmark then overnight ferry to Oslo. Enjoyed the holiday but maybe the company could know what holiday we bought!!
Note the purchase states Sweden and Denmark with intercity travel
Product : Never went to Sweden or on a train but enjoyed Oslo and an overnight ferry.

09-Feb-2018

ROME,MILAN,VENICE AND FLORENCE

Service rating : All the bookings went smoothly, information on how to transfer from airport to hotels and train stations would have been a big help.
Product : hotels and trains were good, did not like having to use Ryanair .

09-Feb-2018

ICELAND,NEW YORK AND NIAGARA

Superb holiday all organised and exactly as details

09-Feb-2018

BREATHTAKING OSLO TO BERGEN BREAK WITH A SCENIC TRAIN JOURNEY

Service rating : Excellent Service. from all the staff who we spoke to
Product : Flights on time, good hotel in each city with excellent breakfast plus train journey from Oslo to Bergen which was on time again and very enjoyable

09-Feb-2018

ROME,MILAN,VENICE AND FLORENCE

Efficient,some good communication. Would have been five stars but they failed to tell us that Venice had two airports, it was just sheer luck that we found out early enough on our departure day otherwise we would have missed our flight home.

09-Feb-2018

USA AND CARIBBEAN

Service rating : We had a wonderful holiday with all smooth running from Viva perspective.
Product : Lovely holiday in New York then Cancun. Perfect.

09-Feb-2018

PLUSH VENICE & MILAN BREAK WITH OPTIONAL ROMANTIC GONDOLA RIDE

Service rating : It was easy to book, lots of info came through, got all the tickets and vouchers in plenty of time. Everything went smoothly. The hotels were in good localities and they had everything we needed. Had a fab time
Product : Great! All went smoothly from booking to the actual holiday.

09-Feb-2018

FAR EAST

Service rating : Wonderful service from start to finish- was wary booking online but support was second to none. Customised our trip for our needs, Malaysia and Bali. Also arranged an elephant sanctuary experience which was amazing and a great deal. Were on hand with reminders and advice from start to finish. Will definitely use again!
Product : Wonderful holiday from start to finish

09-Feb-2018

INDIA

Service rating : All aspects of the holiday worked out very well.
Product : Extremely good customer service.

09-Feb-2018

PRAGUE

They made me feel very comfortable very helpful no hassle any questions I had were answered quickly I’m very pleased thanks

07-Feb-2018

VENICE,ROME,FLORENCE & MILAN

Customer service and price were fantastic

06-Feb-2018

PRAGUE

Easy to book with , all straight forward !!
Thank you x

06-Feb-2018

MILAN AND LAKE GARDA

Eddie was excellent, totally helpful & friendly

29-Jan-2018

LISBON AND PORTO

Before the holiday there was some confusion about whether my details had been received or not and my emails were not responded to about this - eventually I had to call a couple of times to get a response.
Other than this, the experience was good.

16-Jan-2018

EUROPE AND AFRICA

Service rating : Fantastic holiday great value would definitely use again.I have recommended the company to friends and family.A big thank you to Ashleigh who did a fantastic job.
Product : Fantastic well organised would definitely use viva again.I think Ashleigh needs praise for her organisation skills she kept me informed regularly.

15-Jan-2018

ICELAND,NEW YORK AND NIAGARA

Service rating : Always very helpful and accessible.
Product : Excellent value for a great itinerary.

15-Jan-2018

STOCKHOLM AND RIGA

Service rating : They sent all paperwork promptly. Answered questions promptly.Holiday went smoothly. Everything was in order. Hotels good quality and in good locations.Holiday very good value for money.
Product : Good value for money holiday with lovely hotels in good locations.Both Cities and boat experience very good.

15-Jan-2018

VENICE

Polite and professional whit costumer

05-Jan-2018

AMSTERDAM

Very helpful and not pushy when suggesting add-ons

05-Jan-2018

BERNINA EXPRESS

Dates booked were wrong - had to stay extra night in Milan at my cost

05-Jan-2018

TALLINN & HELSINKI

Excellent choice of hotels, good communication ahead of holiday and ferry crossing easy. Absolutely fabulous from booking to staying.

29-Dec-2017

BERNINA EXPRESS

Sent tickets through quickly would have liked them to explained that not all the tickets were ready straight away

21-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : All arrangements were straight forward and only one minor query was dealt with promptly and efficiently.
Product : Great trip - well organised!

21-Dec-2017

FAR EAST

Service rating : Could not fault the service, great communication, very polite and kept me informed throughout.
Product : Everything about this holiday was first class, the hotels and flights, will definitely use Viva again.

19-Dec-2017

BERNINA EXPRESS(20-JUL-2017)

Service rating : Good communication. All documents were in order and the choice of hotels and in particular their location was excellent. A little map of the hotel location would have been useful as they were so accessible on foot. Every aspect of the trip went according to plan. On reflection I didn't need to add an extra day as that became a real pain due to the flight times on the last day but again that was down to me.
Product : It was a nice trip through lovely landscapes. The service and staff were very good on board.

19-Dec-2017

BERNINA EXPRESS

Service rating : Excellent service - helpful staff always did what they said they would do- really helpful in sorting out a correction after I booked the wrong airport the team sorted it out and even ended up with longer in Switzerland as a result
Product : Brilliant brilliant brilliant - great journey fabulous jaw dropping views - great day

18-Dec-2017

USA

Service rating : The service was helpful and staff cheerful. But the hotels were way below the standard we expected.
Product : Hotels were not good, except Niagra hotel four falls Sheraton which was good.

18-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Everything done efficiently and on time.

18-Dec-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : Viva has put a lot of thought into this itinerary. Their organisation was very good indeed and they answered several questions promptly and well.
Product : Although there were a lot of tricky sections to get through, the whole trip was in place to make the best possible. At the end, we feel we have achieved something special and enjoyed it all the more for having succeeded.

18-Dec-2017

ICELAND,NEW YORK AND NIAGARA

Service rating : The holiday was thoroughly well organized but until the documentation arrived I was not aware I had to arrange transfers eg. Iceland airport to Reykjavik
Once I had planned all transfers required the holiday ran smoothly
Product : Gave a good flavour of the 3 destinations and thoughts of where and when we return

18-Dec-2017

ROME,VENICE AND FLORENCE

Service rating : The hotel in Rome was very far away from the town center and the service was so, so bad that please don’t send anyone to that hotel please! In the first day they charged us 19€ for a trip, the following day €30 !!! Excuse me, that’s stealing money from the guests.
In Florence and Venice, the hotels were amazing, good service and very central. And the rest of the trip was good as well, very well organised.
Thanks,
Maria
Product : Rome hotel not good at all. Service bad, very far away from central Rome and they charged one day €19 for a taxi trip the following day €30 the same service.
The hotels in Florence and Venice, amazing, very central and the service excellent.
The rest of the trip was very good, well organised.
Thanks

18-Dec-2017

TALLINN AND HELSINKI

Service rating : Delivered on the offer. Pre travel information was clear,efficient,helpful and timely. Hotels were good, well placed.
Product : As before. The actual holiday was as sold in the literature.

18-Dec-2017

EUROPE AND AFRICA

I was regularly kept in contact with all aspects of our holiday, I appreciated quick responses to questions and Viva assisted me in getting just the right holiday extras.

18-Dec-2017

ROME,MILAN,VENICE AND FLORENCE

Service rating : This was a well constructed suite of city breaks. The hotel in Rome was a little too far out of the city but the other three were within walking distance. Train travel in Italy is efficient and runs to time. We have already purchased another similar holiday from Viva for early next year!
Product : Seemed good value for money - thank you

18-Dec-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Brilliantly organised, didn’t have to contact them once as tickets, accommodation vouchers and train tickets all came through as promised. Would definitely use again. Thankyou for a great service!
Product : Three great cities. Accommodation wouldn’t be what we would normally choose but all close to transport links, all clean and welcoming. Great value

18-Dec-2017

VENICE

Absolutely first class service, careful in considering every aspect to ensure quality of delivery and customer service is exceptional - thankyou

10-Dec-2017

PRAGUE

Great service and information was reached to me on time.

07-Dec-2017

BERNINA EXPRESS

Very attentive and helpful

07-Dec-2017

Italy

Service rating : The best service I have ever had to plan my holiday!
Product : The best service I have ever had for booking a holiday!

30-Nov-2017

MYSTERY

Justin the advisor was excellent from start to finish. Very patient, as I had to keep ringing my partner to confirm things, and had excellent knowledge. He was extremely helpful.

21-Nov-2017

OSLO AND BERGEN

Service rating : We were unsure of a few details like if we would get numbered seats on the train, but they got back to us, we did get reserved seats even though we were in second class and communication through emails was good.
Tickets were posted to us about a week before our travel and it was easy to show the voucher for the fiord trip.
Also, the hotel in Oslo was central, functional, clean and quiet, which was perfect for this city break and we really liked our hotel in Bergen, which was much plusher and we were happy to rest in our room when it was raining. Both had excellent breakfasts and good service.
Product : We recommend having three nights in each city so you have time to explore and definitely eat out, even though it's expensive. Shall a meal if you have to; it's part of the experience. We had a lovely holiday in Norway and would recommend this two centre break, with the restful train journey linking the two cities.

14-Nov-2017

BERNINA EXPRESS

Service rating : Prompt reply to emails.
Would be happy to use again
Product : Variety of experiences. Scenic train ride & 2 very different cities. Lovely hotels. Excellent breakfast in Milan hotel.

12-Nov-2017

OTHERS

fast and helpful service making booking easy

11-Nov-2017

COLOURFUL LISBON & PORTO CITY

Service rating : I would certainly recommend Viva to others wishing to explore Lisbon and Porto.
The hotels were most comfortable and catered for all.our needs. In Lisbon we joined 5 others in a minibus and enjoyed a very personal guided tour of the city sights. In Porto we found the river cruise on the Douro stunning.
Product : Excellent value. Fun packed few days. Wished it had been longer as so much to take in.

11-Nov-2017

COPENHAGEN AND OSLO

Copenhagen hotel excellent great location and breakfast. Oslo one was was not as nice quite a lonely walk after you came of the Main Street Breakfsat wasn’t as good and the decor not as nice. It would be a great idea if you had airport transfers to hotels found that very difficult no and got lost in both occasions as did some of the other guests I met

10-Nov-2017

USA

Service rating : Excellent service providing fantastic hotels in Boston, New York & Washington with Amtrak travel inbetween each location. Good valve for money. Customer service was extremely good. Would definitely use again.
Product : Very enjoyable multi centre trip for 4 people to celebrate 50th & 70th birthdays. Excellent customer service & great value for money. Would definitely use again.

10-Nov-2017

COPENHAGEN AND OSLO

Service rating : Booked my holiday over the phone and the service was more than helpful and reassuring, I felt totally confident in making the booking.
Product : The whole trip was brilliant from start to finish, very well organised throughout.

10-Nov-2017

COPENHAGEN AND OSLO

Good Service

10-Nov-2017

INCREDIBLE NIAGARA FALLS&NEW YORK

Service rating : It was ok but customer support could be better and more efficient.
Product : nothing to say about it. smooth

10-Nov-2017

COPENHAGEN AND STOCKHOLM

Service rating : We would definitely recommend and buy from them again, very efficient
Product : Very well organised, good central hotels, loved the train journey to Stockholm very scenic

10-Nov-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : The level of communication was good, and I received all the documentation in good time.
Product : The package was just what we wanted, the hotels were clean and comfortable.

10-Nov-2017

LAKE GARDA & FLORENCE LEAD GEN

Excellent

08-Nov-2017

ROME

Everything was organised really well,
Sorted flights after Ryanair cancelled our original ones with no hassle, Will definitely use them again, staff really helpful and polite

08-Nov-2017

CROATIA

communication with myself was excellant

01-Nov-2017

AMSTERDAM

Everyone was kind and clear.

23-Oct-2017

PRAGUE

Staff are knowledgable, friendly and very reasonable. They offered me the exact package I wanted for a surprise anniversary trip at a great price.

21-Oct-2017

AMSTERDAM SPA CALENDAR

very helpful

20-Oct-2017

ICELAND

Justin booked my holiday, he took time in making sure everything was to my satisfaction

19-Oct-2017

KRAKOW

By honouring what they offer.

18-Oct-2017

EUROPE AND AFRICA

Easy

15-Oct-2017

FLORENCE AND BOLOGNA

Service rating : Enjoyed our stay in Hotel Roma, very central for visiting attractions.
Product : Enjoyed Hotels and lovely Italian food.

12-Oct-2017

ROME,VENICE AND FLORENCE

We enjoyed the holiday very much. The hotels were excellent. The only downside was having to fly Ryanair at 6.30 am from Stansted.

12-Oct-2017

ROMANTIC VENICE & MILAN BREAK

Service rating : Very upsetting.
Definitely not value for money.
Basic all around with luxury price.
We were so excited for our trip and felt we were definitely over charged
Product : Definitely over priced for our "Luxury" trip.

You are welcome to call me for more information.

+353838775538

11-Oct-2017

EUROPE AND AFRICA

Service rating : Thoroughly professional in every way .,Every aspect of our holiday was carefully and efficiently organised, from start to finish .Hotels were particularly well chosen.Any queries I had before the start of our trip were addressed immediately by staff who were always friendly, approachable and seemed genuinely concerned that the holiday went well . For two OAP,s all this was much appreciated. This was our second trip with Viva .. both were excellent and we will certainly be going with them again .
Product : Outstandingly good ...and very reasonably priced!

11-Oct-2017

KRAKOW

Great service polite and helpful
Sorted out upgrades and trips
Well done WeekendBreaks

09-Oct-2017

SWITZERLAND BERNINA EXP

Great price. Professional and friendly. Discussed best package and accomodated all my requests.

08-Oct-2017

EUROPEAN CHRISTMAS MARKET

Very helpful on the phone all the information came through with in five days

06-Oct-2017

SWITZERLAND

I had to chase to get boarding passes and they didn't answer an email whilst we were away regarding train travel. Booking with Kamila was very good and expIained well.

01-Oct-2017

COPENHAGEN & OSLO BREAK

Service rating : Although we were traveling independently the package that was put together was seamless and easy to follow; a very interesting and rewarding few days.
Product : Good introduction to Scandinavia

29-Sep-2017

COPENHAGEN & OSLO BREAK

Checkin excellent. Copenhagen hotel excellent position, excellent service and deserving of a 5 star rating. Ferry experience good and enjoyable good food and a wonderful way to enter Oslo. The disapointment of the whole experience was the choice of hotel in Oslo which lowered the tone of our experience. It was not in an easily accessable position. particularily at night one would not like to walk about in the area and no restuarants in area.

29-Sep-2017

EUROPE AND AFRICA

Service rating : Gondola boat only 30min not 45 min as it was booked for us by your staff. The driver was too loud prompted us to be anxious during the boat ride. My family got headache with his nuisance and we did not enjoy our rides. Hotels are good yet there's no condiments inside bedroom like coffee, tea, etc. You need to ask in order to have it. What a waste of time. The scenery of Rome, Florence, Pisa and Venice were awesome. We all love it and hoping to be back there soon.
Product : Kamila was very helpful and accommodating. Our tours package purchased was good though hotels a bit down side as we thought we had free coffee and tea as soon as we arrived yet you have to ask this. Hotel in Venice was difficult to find and we were lost aside from that the gondola tours nuisance driver, operator were very far. It could be better if you used near the one in the hotel as time limited. Also, it was not mentioned that were booked to Ryan air going back England. We have to pay double for our taxi as we went to wrong airport. Thank God we able to catch the plane and did not missed our flight.

29-Sep-2017

COPENHAGEN & OSLO BREAK

I would buy from them again everything went well with the holiday

28-Sep-2017

BERNINA EXPRESS

Well planned and yes,would use again.

27-Sep-2017

EUROPE AND AFRICA

Service rating : I had many questions that were always answered & value for money.
Product : Good value for money good quality rooms located near transport links

27-Sep-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Everything was great except for the location of the hotel in Vienna. The area felt a bit unsafe and the noise was really loud.
Product : Hotel choice for Vienna..

27-Sep-2017

VENICE AND LAKE GARDA

Service rating : Very well organised and good quality throughout
Product : Excellent very pleased. Thank you

27-Sep-2017

COPENHAGEN & OSLO BREAK

Service rating : They were very helpful when I wanted to book the ferry
Product : The hotel in Oslo wasn't that great

27-Sep-2017

USA

Service rating : Booking was easy they did everything they could to meet my requirement & budget for my trip. Went on holiday and everything went smoothly didn’t have any problems with hotels or flights. Would use them again for multi city holidays.
Product : Nice itinerary & good experience

27-Sep-2017

FAR EAST

Service rating : Everything was as it should have been no problems at all
Product : Great, Amazing destination

27-Sep-2017

MALTA SPA

Courteous polite helpful

19-Sep-2017

PRAGYE,VIENNA,BRATISLAVA & BUDAPEST

Kate was wonderful

17-Sep-2017

FLORENCE & ROME OR VENICE

Had to call them a few times as link to lodge passport details was not accepting code. Also wanted confirmation that Twin room has been booked as requested.

13-Sep-2017

GERMAN CHRISTMAS MARKET

Got back to you quickly and sorted everything quickly only thing had to pay extra for different flight

12-Sep-2017

NEW YORK,LAS VEGAS & LOS ANGELES LEAD GEN

Excellent staff especially Nancy' great service.

12-Sep-2017

NEW YORK,LAS VEGAS & LOS ANGELES LEAD GEN

David,who I dealt with was extremely helpful, courteous and professional.
This holiday was a surprise for my partner, and David's manner was reassuring to me.

08-Sep-2017

MYSTRY CHRISTMAS MARKET

Was okay but there were hidden extras to add on and had a problem with receiving phone calls.

04-Sep-2017

COPENHAGEN & OSLO BREAK

Service rating : The hotels we stayed at were excellent. The trips itself was a lot of fun and my wife was very happy. I would definitely book again with Viva holidays
Product : The hotels were wonderful. Copenhagen had a fabulous location and the Oslo hotel was average but the staff at both were exceptional and the Oslo hotel was opposite a lovely Persian restaurant. The ferry was great fun with nice bars and lots of choice of restaurant. Highly recommend this trip.

03-Sep-2017

ROME,MILAN,VENICE AND FLORENCE

Service rating : The holiday did not come with transfers to and from the airport which was quite stressful to find that I had been quoted from your company £220 from Venice to traviso airport. When I actually got to Venice their was a coach service that was 12 euros. Quite a difference!!! It stated transfers between place to place but then you needed to get a bus or taxi to get to the trains for the transfers which I felt was a bit misleading.
Product : Each place was lovely especially the Florence hotel. The service and staff at this hotel were absolutely lovely. However I do feel that Rome and Milan hotels were a little far away from the centre. The customer service in the Milan hotel was not very good.

03-Sep-2017

EUROPE AND AFRICA

Service rating : I would definitely travel with viva again . I recently did the Venice lake garda and verona trip . Holiday was exceptionally good value for August flight were very good time enamelling us to get the most out of the trip . We felt we had enough time to have a decent look around each place . Trains very efficient and hotels well located they were not in the city centre bus either an easy bus ride or a pleasant walk to centre i.e. 20 minutes walk which was not a problem for us. Venice hotel was basic but clean , bed comfortable and near a bus stop taking us into Venice . We were aware Venice is expensive and expected a basic hotel for the price we paid this was not a problem for us .
Speed at which we got all our travel documents was also impressive , staff at viva very helpful
Product : Great value for money especially as this trip was taken in August when flight are generally expensive

31-Aug-2017

ICELAND, NIAGARA & NEW YORK

The web form was awful. It kept resetting itself and telling me that we were both born in 1969. Then telling me it was wrong. I know that because I entered proper dates numerous times. If it hadn't been for the phone experience which sorted it all out I wouldn't have used you again. It redeemed you but if I have to go through that experience with the form again you can forget my business. Regards Joe.

31-Aug-2017

COPENHAGEN AND STOCKHOLM

Service rating : All travel documents arrived on time. Hotels dental and good.
Product : Good clean central location

30-Aug-2017

TURIN,GENOVA AND MILAN

Service rating : Everything was well thought out. It is very rare to see a package deal where the hotels were chosen with such care that they were all in walking distance, meaning less than 8 minutes walk, from the main train station. The hotels were as described, luxury. Upon entering the lobby of each hotel, I was impressed with the reception and staff. Each room was clean and very comfortable. Breakfast was filled with a fantastic selection of fresh produce and local delicacies. Business class train tickets were part of the deal and my, how wonderful and comfortable they were. I love the fact that a great deal of thought went into the hotel selection as well as the train reservations. The staff at Viva were lovely to speak to and they were quite accommodating to my requests.
Product : Loved being able to see Turin, Genova and Milan. Despite the fact that some people said there was not much to see and do in Turin, it was wonderful and not overcrowded with tourists. Each city had its unique speciality. Fabulous!!
Would love to do it again next year.

30-Aug-2017

EUROPE AND AFRICA

Great service, very helpful. Holiday was brilliant with great accommodation. Would gladly recommend them.

30-Aug-2017

COPENHAGEN & OSLO

Service rating : A good service overall with clear documentation and reminders. Easy to book and follow. The first hotel was very good but we would not have chosen the second hotel.
Product : Wouldn't have chosen the second hotel but pleased with everything else

29-Aug-2017

USA AND CARIBBEAN

Very attentive and helpful when looking for best combination of flights/dates/destinations. Nothing was too much trouble and we felt we had someone who really was interested in finding us the best deal. Communication was fantastic. All docs emailed as advised. We stayed in two fab hotels. Thank you, we def be back to book our holiday next year.

29-Aug-2017

COPENHAGEN & OSLO BREAK

Service rating : The overall trip was very good but would have liked to have the option of flying back earlier as you only need 2 day's max in Oslo
Product : The 2 centre holiday with hotel and accomdation inclued was a good price

29-Aug-2017

COPENHAGEN AND STOCKHOLM

It was s good trip but too short. We spent a good part of one day travelling by train which meant we only had one full day in Stockholm.
We would not recommend Red bus Hoponhopoff in Stockholm as they have contract for cruise ships & we wasted a morning waiting for one.

29-Aug-2017

SWITZERLAND

Service rating : Prompt, polite and courteous service. All vouchers sent in good time.
Product : Excellent hotel and location.

29-Aug-2017

OTHERS

I wanted to see 3 cities in America for under a grand with flights and basic accommodation and i wad very pleased that i got it. Very patient customer service

26-Aug-2017

MILAN & LAKE GARDA

great customer care would use this company again

25-Aug-2017

BARCELONA

Easy booking helpful staff.Questions answered.Mini break sorted!

25-Aug-2017

USA AND CANADA

really enjoyed my holiday.had no problems with hotels,flights or trains booked through viva.would certainly use viva again

24-Aug-2017

ROME & VENICE

very good

23-Aug-2017

MYSTRY CHRISTMAS MARKET

They couldn't have been more helpful. I thought because I was booking a cheap break away that we would get flights at silly times or that we would have to just fit in with what was available. How wrong could I be. Very impressed and the customer service team were great too!

21-Aug-2017

LAKE GARDA

We wanted early flights out and later flights back. Nothing was too much trouble. They arranged everything. Great. Would recommend this company.

21-Aug-2017

NEW YORK,LAS VEGAS & LOS ANGELES

Nancy and her manager gave me very pleasant service and helped with organizing my holiday. I am very grateful to them for booking everything.
Thank you.

18-Aug-2017

BERNINA EXPRESS

Service rating : very efficient - all stages of the holiday went according to plan - documentation and information for every stage was perfect
Product : so efficient and absolutely magical experience

18-Aug-2017

KRAKOW

I recommend this service. Perfect!

17-Aug-2017

ROME & VENICE

Yes i will recommended .

17-Aug-2017

ROME,VENICE AND FLORENCE

Service rating : Great service and very helpful! The holiday experience would be even better if transfers from airports were already included in price but overall a positive experience😊
Product : Fantastic mini tour in a beautiful part of the world! However as mentioned already the experience would have been even better if the airport to hotel transfers were already included. Also our first hotel was well outside the centre of Rome so we had to pay for transport every time we travelled into the city. Overall a good trip😊

17-Aug-2017

TURIN,GENOVA AND MILAN

Service rating : We spent 6 days on a three centre trip in Italy. Extremely well organised with good hotels well located for sightseeing and onward travel. Travel by train between Turin, Genoa and Milan was comfortable and on time- excellent value for money.
Product : Good but expensive due to the current exchange rate.

16-Aug-2017

EUROPE AND AFRICA

Service rating : Los servicios prestados excelentes antes y durante el viaje, los hoteles buenisimos
Product : All good, the holidays excelent

16-Aug-2017

EUROPE AND AFRICA

Efficient, well informed and always available.

16-Aug-2017

ROME,VENICE AND FLORENCE

Service rating : More information about train travel and excursions booked. We booked tour of Chianti which was just a wine tasting tour. If this had been made clear we would not have booked it. Airport transfer information would have been useful as took over 2 hours to get from Rome airport to hotel and cost us £100 in a taxi to Venice airport.
Product : The hotels were all quite far out from main tourist areas. No hot water in hotel in Rome. We paid extra in Florence for a more acceptable room.

16-Aug-2017

TURIN,GENOVA AND MILAN

Yes. Absolutely great holiday and the hotels were lovely.

16-Aug-2017

ROME,VENICE AND FLORENCE

One of the worst holiday of my life.Hotels were terrible smelled bad .expensive miles away from the Rome central.,I would not recommend anyone to book with you.

16-Aug-2017

CRUISE AND STAY

Service rating : Helpful and flexible staff- accommodating my need to be flexible and offering changes to the first quoted travel arrangements.
Product : More related to the cruise ship than Vivas service

07-Aug-2017

EGYPT

Service rating : Everything was really straight forward. Answered all my questions very quickly.
Product : I loved the Nile tour. The ship was clean, comfortable and there's everything you need. The staff were all so friendly. The tours were amazing. Your guide so friendly and knowledgeable. Fantastic value for money and Cairo was unbelievable. Seeing the pyramids wad a dream fulfilled.

07-Aug-2017

COPENHAGEN & OSLO BREAK

Hotels you provided were good but details of how to transfers (both public and taxi)from Airport to hotel / hotel to ferry/ ferry to hotel and hotel to airport were not supplied.

07-Aug-2017

VENICE AND FLORENCE

Awful holiday company.

02-Aug-2017

FAR EAST

Service rating : I booked a holiday with VIva to Bali and Thailand and they were perfect and sorted out the hotels and transport. I can really say they are the travel agency i've ever used. I told them what I wanted and I got what I wanted and more. The Hotels were prefect and extremely great and both in locations that I chose.

The Bali hotel which was the Heritage Beach in Kuta was perfect, perfect and they could never do enough for you whether your in the Bar, around the pool or at your meal, every member of staff tried their very best to ensure your holiday was the best experience and it was. The Thailand hotel Andaman Seaview Hotel was ok but was a little far to Karon Town and Kata. But saying that the hotel was ok, staff not as attentive as the Bali one but it was clean and tidy and resolved any problems fast.

Flights were with Singapore airlines and again were great.

So in all booking with Viva Holidays was the best decision i've ever made and I will be getting in touch shortly to arrange our next holiday to the USA.
Product : Perfect smoooth and fast and no problems and if you want to change anything they will do it and try not to add any charges on. Which we changed our hotel and Viva was great no added charges just an updated cost on the hotel. This was my choice not Viva. They did what I asked.

Value for money YES,
Good Company YES,
Would I book again with Viva YES.
Trust worthy YES.

26-Jul-2017

EUROPE AND AFRICA

Service rating : Adrew is professional . Very satisfied with the communication with him . Thanks very much
Product : The packet didn't include breakfast but Andrew talk to the hotel to arrange and breakfast as well that was nice . The hotel wasn't the best one was a bit far from central Paris but the staff was helpful . Many thanks

22-Jul-2017

ROMANTIC VENICE & MILAN BREAK

Service rating : Good service and very helpful when we called with any queries
Product : Good hotels and everything organised well

22-Jul-2017

FAR EAST

Service rating : All transfers booked arrived when expected and booked.
Product : Price hotels and flights excellent

20-Jul-2017

COPENHAGEN AND STOCKHOLM

Yes I would recommend them . Info was good and correct. Hotels in good central locations and very pleasant-

20-Jul-2017

INDIA

Service rating : The staff at Viva kept us informed of changes at all times, however there was a discrepancy in the transfer requested at Mumbai. There. wasn't one.
Product : The tour of the Spice trail was good initially but the original expectation of a nine day tour was in reality only 6 days and three at Kovalam, where there was little to do. It would have been better to have two days in Thekkady and two days in Kovalam. The last part of the holiday in Goa was disapointing as the use of the word "RESORT" is somewhat wide of the mark. Goa is not the cleanest place in India and out of season is worse than some.

20-Jul-2017

PRAGUE,VIENNA AND BUDAPEST

Service rating : Everything was sorted for us the flights, trains and hotels.
The hotels were in good areas and very nice. Helpful staff and good breakfast.
As light travelers we didn't need the bag in the hold but could have used priority boarding as Ryanair's new policy seem to be to seat couples at either ends of their planes.
We had a great holiday and all connections were faultless.
I'd highly recommend the holiday and viva holidays themselves. Very happy and will be looking to them for our next holiday
Product : Excellent holiday. Great price. Great planning on vivas part. Hotels within walking distance of all major sights. No problems with trains

20-Jul-2017

EUROPE AND AFRICA

Service rating : Good service, attentive to detail and willing to help with alterations to the proposed offer. Very helpful all round!
Product : Good package, everything went to plan and was very enjoyable!

20-Jul-2017

BERNINA EXPRESS

Really excellent service. The basic holiday was good value but I wanted a few tweaks, all done quickly and efficiently. No hesitation in recommending them.

20-Jul-2017

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