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Feedback feefo 84% positive feedback

Product Reviews - 84%

Excellent (60)

Good (26)

Poor (2)

Bad (3)

Service Reviews - 84%

Excellent (94)

Good (41)

Poor (4)

Bad (5)

Ratings Guide: Excellent Good Poor Bad

Europe & Africa

Service rating : Well, I was very sceptical about using this company because of all the scams you hear about nowadays. But I took a gamble and decided to use them. And I have to admit everything seemed very straight forward and in order. Kamila did a good job and we are happy with what she sorted for us.
Product : .

11-Aug-2019

Europe & Africa

Service rating : Excellent service, always available for any queries, holiday was perfect! Thank you.
Product : Holiday was amazing! Viva booked exactly to our specification.

11-Aug-2019

Italy Break With A Mediterranean Cruise

Service rating : All of the arrangements and connections for the various stages of our holiday ran very smoothly with no issues.
Product : Hotels, transfers and cruise ship all very good.

09-Aug-2019

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Just need to add a bit more detail on Hotels and location and routes to the centre otherwise a faultless delivery and ease of doing business with.
Product : Need more data on Hotels , location and ways to get to city centres etc, otherwise a great holiday and great weather to boot ....

09-Aug-2019

USA & Carribean

Service rating : Provided excellent customer service to me and my sister, Paula Clarke, by listening to our needs and wishes, providing a bespoke holiday based on our needs and preferences and keeping in touch with is to ensure all was well both during and after our holiday.
Product : The holiday was amazing. The flights, transportation to and from the hotels, the hotels, their location and the overall service.

08-Aug-2019

ITALY BREAK

Service rating : Met our needs
Product : Hotel in Milan was too far from the city centre. The tour should have been the other way round starting in Milan and finishing in Genoa.

08-Aug-2019

ROMANTIC ROME

The hotel was as advertised. Good location, clean and tidy. We had to pay for breakfast but it was worth it. The flight times were awful so we had to pay more to upgrade. The included transfers were unorganised and late. Rome itself was amazing and everything we expected and more. I would still recommend this package but a bit more information on the transfers would have been better and more choice on the flights as we live in Bristol and could only fly from stansted.

12-Jul-2019

Europe & Africa

Service rating : Second time of using Viva Holidays for a multi city break to Poland. Really good service, helped to change hotels nearer to the centre and kept updated all the way. Great value.
Product : Great value and choice of hotels.

30-May-2019

New York & All-Inclusive Cancun

Service rating : The layover time between flights not long enough at all. The time to get through passport control in JFK was a joke which left no time to check in again and go through security safe to say we missed our connecting flights. Hotel in NYC not great and wifi awful. Mexico hotel looked beautiful but food was pretty poor and service same at bars and pools. Toilet seat in room fell off and left same during our stay. We even avoided areas of hotel as sales staff for their timeshare trying to get you to sign up. Even outside buffet at breakfast time waiting to ask you when not even had coffee. Too pushy when you meant to be there relaxing. We were frankly not sad to go home
Product : See previous comments please

30-May-2019

Europe & Africa

A very well organised holiday. Five of the six transfers went well the only exception being the transfer from Krakow rail station to the hotel. We were told we would be collected from the entrance area which lead to total confusion for us & the taxi driver because the train station is also the bus station. Also the Petrus hotel is well outside Krakow requiring taxi fares all the time. Perhaps a more centrally located hotel would be better.
Overall we thought the holiday was just what we had expected. Well done.

30-May-2019

Europe & Africa

Service rating : Never heard of this company before but had great prices for multi centre holidays on their website. Decided to extend and add a few nights. Explained what I wanted and spent two or three emails and a couple of phone calls with Sandy to get it right. It was only after I paid the deposit I got cold feet and started worrying.
The good news was I never should have worried as everything 2 flights 2 train journeys and 3x3 hotel room worked perfectly. The hotels were good and in reasonable locations.
Would highly recommend using Viva holidays and have been on their website looking at other holidays.
Product : I booked a multicentre holiday which was excellent. Flights, hotels and trains were all on time and good quality.

30-May-2019

Far East

Service rating : Amazing experience
Product : Will recommend to everyone

30-May-2019

Indian Ocean

Service rating : Every thing was exactly how the agent said , I not have any problem in my holiday , I recommend this agency it’s really good
Marilena and Anka
Product : Amazing hotel the best service

30-May-2019

Far East

Service rating : This is the second time I have booked with viva, this year to Bangkok and Khao Lak . It was amazing, I spoke with Catherine who was excellent, everything went smoothly, the pick ups were on time the hotels were fabulous and the whole experience dealing with viva was stress free. Whenever I needed to speak to someone they were always curious and knowledgable. A great company. I will certainly use them next year.
Product : Amazing hotels, great locations, excellent holiday.

20-May-2019

MYSTERY

She spent time with me working out all the finer details. The original destination I didn’t want to go to and the flights were not very nice times. So she talked through other destinations and flight times.

10-May-2019

India

Great service throughout , we had exactly what we expected and would use Viva again

06-May-2019

India

Service rating : The experience was excellent. The guides were very informative and they knew their history,

The hotels were an excellent choice and all staff were very helpful and polite.

The only bad experience was being taken to shops/workshops where we were shown items of jewellery, clothing or shown how traditional works are done and (although not expected or pressurised) felt that the vendor tried to sell the items to us when we did not wish to purchase any of them. I did not pay to be taken to these places and did feel very uncomfortable when the patrons told us that we would only need to pay (an amount) and they would ship this direct to our house, no hassle!!! we did tell the last guide that we did not want to go to any of these shops/workshops.
Product : excellent value for money

06-May-2019

Europe & Africa

Viva holidays were very helpful however there was no transfers included in the package. Which left us to sort it out ourselves plus the hotels were very far from the city centre.
Their customer service was really good.

23-Apr-2019

Europe & Africa

Service rating : Very professional and helpful. I had forgotten my return details to check in, I emailed viva and wuthin around one hour they had sent me all the information.
Product : Hotel in Marraskeh was great not too far from the Medina. Hotel in Agadir was lovely, close to the beach and airport.Tranfer from Marraskeh to Agadir was first class.

23-Apr-2019

Europe & Africa

Booking the break was made easy by the extremely helpful Viva staff. The break went very smoothly and the hotels were excellent.

23-Apr-2019

USA & Carribean

Polite, professional and comprehensive.

23-Apr-2019

Far East

Service rating : I was informed that I was booking a 4 star hotel close to the beach but was beyond disappointed. The price I paid I could have gotten a hotel in Jumeira beach. Complete rip off, I was close to practically rubbish. I was not happy with this and will not be booking with viva holidays again as they charge steep hotels for rubbish prices
Product : I was sold a holiday to Dubai I paid the same money for a Dubai/Bali holiday but I only went to Dubai. I came back to Uk and found so many better deals than what VIVA gave me. This is second holiday with viva holiday and my last

23-Apr-2019

Europe & Africa

We were very upset by as far we were from all the tourist attractions... And they don't have take care of the city tax... What they have done for us I could do it myself.

23-Apr-2019

Europe & Africa

Service rating : Not all cost are included and hotels are very far from the city centre, poor flight every think was an extra only small hand luggage included had to pay £100 for a 15kg suitcase.
Product : Poor flight hidden cost not expected !!!!!!

23-Apr-2019

ESTONIA & FINLAND

Service rating : Everything seemed to have been booked correctly (we booked via SecretEscapes) but we had to chase up all the information about flights and ferry tickets etc. Nothing seemed to be sent automatically. Holiday was great however, and staff I spoke to were helpful.
Product : Great trip, lovely hotels and locations.

23-Apr-2019

ROMANTIC ITALY

Service rating : All travel arrangements and hotels were good. We were given the wrong pick up point for the Chianti tour so after contacting the tour operator they directed us to the coach which resulted in all passengers delayed by almost one hour.
Product : Easy to book - good value for the two centre break with travel

11-Apr-2019

Far East

Service rating : Great value for money and responsive service
Product : Best value for money of any tour company

09-Apr-2019

LAS VEGAS, LOS ANGELES & SAN FRANCISCO

Service rating : The service was excellent and explained everything to us before we paid.
Product : The flights, cruise and hotels were great, with the exception of the hotels in long beach and San Francisco. Holiday inn downtown long beach is not in good location, even the locals advised us not to go out at night. Whitcomb in San Francisco is dirty and the hallway smelled musty.

09-Apr-2019

NIAGARA FALLS & NEW YORK

Service rating : Initially, god, but to discover on our train journey from Niagra Falls to New York that our room at the New Yorker had been cancelled and there was not a room available was quite disturbing. Fortunately we had family members in the UK sorting the problem out. The room they eventually found us left a lot to be desired. Just took the edge of this break
Product : See previous post. Disappointed

09-Apr-2019

Far East

Service rating : Great Deal , could not be faulted for anything and were really helpful
Product : great deal , unbelievable price for a great holiday

09-Apr-2019

Europe & Africa

Service rating : I truly enjoyed my holiday
They did everything possible to help me and accomodate my requests
Product : Good choice for spain
Enjoyed

09-Apr-2019

Europe & Africa

Service rating : The organisation from start to finish is brilliant
Product : Really good trip. We had a shortened trip due to the flight we wanted not being available but everything else was superb

21-Mar-2019

ITALY

Service rating : Helpful and worked out a new schedule when the first didn’t work - for which we were grateful
Product : The last hotel - ADI Doria Grand Hotel in Milan was horrible - dated, cramped and hot with no air conditioning working anywhere - they moved us to a lower floor as these were cooler but opening the window meant smelling cigarette smoke. We checked out a night early and booked into another nicer hotel rather than stay two nights there! Horrible hotel!

21-Mar-2019

Europe & Africa

Service rating : A great experience and upgrades were great. Hotels were nice and not too far from the sights only fly in the ointment was the Ryan air flight personally never again.
Product : Great easy experience with helpful consultants.

21-Mar-2019

Far East

Well organized, speedy service and constant contact throughout

21-Mar-2019

ITALIAN CITY

Service rating : I thought the whole trip was great I was just a little disappointed that we were not made aware that the hotel in Florence was 15 mins walking from the centre.
That said the hotel was very nice and the staff were amazing nothing - was too much trouble.
Product : It was a good holiday and good value

17-Mar-2019

MYSTERY

The person (Kate) who helped me with the booking and purchas was extremely helpful. The only issue I had was being told a bus from the airport would be available but wasn't, the taxi cost was expensive.

12-Mar-2019

OSLO & BERGEN

Service rating : Everything went according to plan, good hotels, flight times and train seats.
Product : We enjoyed Bergen much more than Oslo. Oslo could be any capital city not overly historic or pretty. Would recommend Bergen to everyone.

12-Mar-2019

FAR EAST

The opportunity to upgrade at no additional cost is viva looking after the customer

12-Mar-2019

Europe & Africa

Service rating : All bookings done efficiently and available to answer any questions.
Product : Good value for hotels and train journeys

11-Mar-2019

Egypt

Service rating : From the initial booking with Kamila right through to the taxi drivers on each transfer everyone was very helpful and the organisation was very good
Product : Very good value for money

11-Mar-2019

France-To-Italy

Service rating : Very nice hotels and really enjoyed the rail travel ,would do it again
Product : Was a good experience and was easy to do with no travel problems ,
Was value for money

11-Mar-2019

Europe & Africa

Listened to our requirements excellent organisation, everything sorted, tickets sent out in plenty of time. Good balance between cost and standards for the hotels booked.

11-Mar-2019

USA & Canada

Service rating : paper work for the holiday
Product : good bargain .for the price

11-Mar-2019

ITALY TO SWITZERLAND

I had to chase for the details of the holiday and once on holiday the information given was poor.

11-Mar-2019

Europe & Africa

Service rating : The service was good. Some bits of information like in our case luggage allowances you needs to check when you get emails from viva.
Product : The holiday and hotel were just as described. Great service.

11-Mar-2019

India

Service rating : Loved the tour of India - it's an amazing place. The local tour guides were very attentive and the service was excellent. The hotels that Viva picked were very corporate, and didn't capture the spirit of India. One evening we went for a meal with a "local family" It was actually a couple who ran a really nice, small boutique hotel. It was actually cheaper than the Radisson, where we were staying, and much nicer. If I did India again I'd definitely be looking for more interesting hotels.
Product : India is amazing. An excellent tour.

11-Mar-2019

MYSTERY

I did not think it was value for money with all the extras ie hand luggage on Ryanair. Transfers to and from the hotel from the airport were expensive even though I prebooked also on the Berlin trip breakfast had to be added and that was also expensive.

08-Mar-2019

MYSTERY

The hotel booked for us was very bad and in a bad state and very dirty! It felt like we was in a hostel but a bad one.

08-Mar-2019

LISBON & PORTO

Service rating : Very good communication. Felt secure that things would go ok
Product : Very good hotels and train times. Couldn’t have been better

09-Feb-2019

MYSTERY

Wet helpful staff. Thanks chris ***

06-Feb-2019

MYSTERY

Haven't taken the break yet, but the process of booking it has been chequered.
Although the agent was polite and helpful, I have had to fight for a decent deal.
Was offered Poland, but not from my chosen airport, so no good.
Then was offered Dublin from chosen airport, acceptable.
Hotel was advertised as city centre, it was about 9 km the other side of the city, not acceptable.
Flights were and still are, ridiculous. Don't get into Dublin until 10.15 pm ....that's the first night. I get the day and second night and then have to leave the hotel at 5.00am to catch the plane back, not very good.
After many emails, I've been offered an hotel in the actual city centre which is much better.
I do realise that these are low budget deals, however, it would be better to make the break, if it involves flights, to be actually worth packing for! I'm going to an English speaking country........I dread to think how it would have been if we'd landed in Poland late at night, had to take a train, then a tram to our hotel at that time of night and had to struggle with any language barriers.
I will use Groupon again, indeed, your local deals/ breaks are very good, but I will not use this weekender mystery break again. Thank you for letting me give feedback.

05-Feb-2019

MYSTERY

Initially once told what my draw holiday was i wasn't keen so asked for another destination wasn't too keen on that one either. Enquired after one i would like unfortunately that was not available. We agreed for me to think it over and Gautum the customer sales person would call me back Sunday afternoon. Early Sunday morning i received a voicemail from a very excited Gautum who said he was pleased for me and that someone had swapped their destination which was the one i wanted. I was so pleased. Mind you i had to pay an additional supplement for the flights but i didnt mind bcos it might i would basically have 2 full days and late afternoon in Barcelona in a 4* hotel 🤗 so big thanks to Gautum who made it all possible👍

27-Jan-2019

MYSTERY

We were extremely happy with our mystery break and felt that the agent, David, was very professional and patient allowing us to think about options to take wherever possible, given that it had to be decided at that very time. We would have like to have choices about the train sector and would have been happy to pay for a different time rather than being allocated a time and a specific train. We are yet to have our holiday.

26-Jan-2019

PRAGUE, VIENNA & BUDAPEST

Service rating : The service was second none the holiday ran like clock work and everything was just as they said it would be
Product : The hotels were fantastic just far enough out to enjoy quiet evenings but all three had easy access to good public transports.
The staff in hotels also were superb with the knowledge of were to eat drink locally
The city's were all beautiful I would definitely recommend this trip as long as you book with Viva

25-Jan-2019

Europe & Africa

Great customer service and a fabulous holiday.

25-Jan-2019

Europe & Africa

Viva did all good and managed to get my friend join us. I would have given 5*stars but some how they forgot our Bernina train tickets. We had to remind them then we got the tickets just in time.
Also, the transfer from Milan airport to the hotel was not included & we were not told how far it was and how much it will cost. We had a shock we had to pay almost €100 in the taxi.
The highlight of the trip was snow train The Bernina Express, the journey was four hours but we enjoyed for only two hours as the next two hrs couldnt see anything outside as it drew evening darkness. It would have been nice if the travel in this train wouldve been in the morning Chur to Tirano.

09-Jan-2019

VIENNA & SALZBURG

Service rating : Have used Viva twice via Secret Escapes and both times they've been excellent. All arrangements have been as stated with good quality hotels and transport trouble-free. Would recommend and use again.
Product : Hotels, flights and train all good and as stated in the travel documentation. Very efficient pre-holiday administration and trouble-free experience overall.

07-Jan-2019

PRAGUE, VIENNA & BUDAPEST

Service rating : They did everything I expected them to and we had a really good holiday.
Product : I’ve just answered this question why do you ask it me again in a different way?

05-Jan-2019

Europe & Africa

Service rating : Great initial contact. The phone number sent via email to contact viva wasn’t answered but another found online was and all queries answered excellently.
Product : Great value. No complaints. Hotel in Venice didn’t have a bar but plenty within a short walk.

05-Jan-2019

NIAGARA FALLS & NEW YORK BREAK

Service rating : They need to review the hotels that they send people to as the Wyndham NY hotel must be the worst hotel that I have had the misfortune to stay in (see full review on trip advisor under CliffB08
Product : Niagara Sheraton on the falls hotel great position with great views. Wyndham NYC hotel great position but badly in need of a face lift and staff rude and abrasive and the smallest room that I've ever been given.

05-Jan-2019

BERLIN & PRAGUE

Excellent customer service, clear instructions & quick response to any queries.

05-Jan-2019

XMAS MARKET MYSTERY

Customer service was fine and we very much enjoyed the short trip to Rome. It was good value for money although we had to pay extra to change our flights to later ones so we got a reasonable amount of time in the city. The hotel was fine and only a couple of metro stops from the centre but a 15 min walk to the metro station.

04-Jan-2019

PRAGUE & KRAKOW

Service rating : Very helpful staff, well organised holiday, excellent value.
Product : Beautiful locations with lots to see and do.

04-Jan-2019

TALLINN & HELSINKI

Service rating : Very good value for money - you got « what it says on the tin ».
Product : See previously made comments - very good VFM.

04-Jan-2019

USA & Carribean

Service rating : Viva you made our Christmas, this was the first time you booked with yourselves but from start to finish we couldn’t have asked for more. My wife and I travelled to Las Vegas and Mexico for a break, it was perfect, relaxing and so well organised I was pleasantly surprised that everything ran like clockwise. Thank you for all your help, updates and recommendations.
Product : Such a great combo.... amazing hotels, only thing was the weather, but pretty sure viva can’t improve that! Thank you for all your help we had a perfect holiday from start to finish!!! Two locations ticked of the bucket list!!

04-Jan-2019

PRAGUE, VIENNA & BUDAPEST

Travel was well organised but two out of the three hotels we stayed in were not good!

04-Jan-2019

PRAGUE & KRAKOW

I can only rate 4 stars as the Easy Jet flights were a nightmare. Delayed an hour leaving Gatwick and had to wait to board the plane in Krakow over half an hour which made us.miss our collection at Gawick which resulted in a £15.00 taxi.
The holiday itself was.perfect, hotels great, included two walking tours which were 1st class. Would definately use Viva again as long as we dont fly Easy Jet.

04-Jan-2019

BERLIN & PRAGUE WITH VIENNA & BUDAPEST

Service rating : Excellent service, they contacted us to suggest better timed flights and even managed to arrange for us to fly from our local airport, tag on an extra 2 days for the same price.
Product : Brilliant value for money, 4 city breaks, good hotels and travel included

04-Jan-2019

Prague & Krakow

Advertised prague hotel and then came back as not available after having booked. Face 3 alternative hotels and gave no help in choosing one of them asking to be booked into a hotel very near old town but hotel was awful and very dated. Breakfast was ok no support at train terminal as English not widely spoken. Train was 7 hours and stopped at many local statuons. Only a buffet trolley. Krakow hotel fab and very close to square

15-Dec-2018

Budapest & Salzburg

Service rating : A great holiday to Salzburg and Budapest. Fantastic value for money, hotels with great locations ans seamless travel arrangements. We had a brilliant week and wouldn’t hesitate to recommend Viva Holidays.
Product : Great value for money! Seamless travel arrangements and good hotels.

14-Dec-2018

Berlin & Prague

Service rating : Excellent trip. Really good value for money. Both Hotels were very central for everything we wanted to see. The train journey from Berlin to Prague was fab from the lovely six seater carriage to the lovely scenery it was such a wonderful way to travel. The Hotel in Berlin was literally over the road from the main train station so no trouble at all for boarding the train. At the other end we got on the underground then a bus to the next hotel both of which were very quick and easy. The Hotel in Prague again was opposite the main bus station. Could not fault anything and would highly recommend.
Product : Excellent value for money

14-Dec-2018

Niagara Falls & New York

Service rating : very good communication - would book again!!
Product : It was truly an Immense holiday the helicopter flight was amazing

14-Dec-2018

Europe & Africa

Everything was taken care of once booked. Everything went to plan... train was all taken care of no issues even seating. The hotels were at a good standard, maybe just a little way out.

07-Dec-2018

SOUTHEAST ASIA WELLNESS HOLIDAY

Service rating : Did not booked a vegetarian meal for the flights as requested and also the seats on a business class.
Product : Not good hotels in some location like Saigon and Siam reap

05-Dec-2018

Europe & Africa

We booked a twin break in Prague and Kracow. Booking was easy over the phone - all the documentation including flights , transfers , hotel vouchers and train tickets were emailed to us in plenty of time. We would use again

02-Dec-2018

Europe & Africa

Excellent holiday well done. Enjoyed the fun of finding our way from capital to capital.

30-Nov-2018

Europe & Africa

Service rating : Amazing service provided by helpful friendly staff, were happy to accommodate the requests we had. No problem with any aspect of the holiday
Product : Hotels were excellent in good locations

29-Nov-2018

Europe & Africa

Service rating : I have book holiday for -Thailand , Malaysia and Bali . I am really really satisfied .Andrew is amazing ❤️😍
Product : The hotels i book were excellent !

29-Nov-2018

PRAGUE, VIENNA & BUDAPESTS

Service rating : Excellent service all documents provided in plenty of time including boarding passes so no need to check in ourselves. Would book again
Product : Fabulous itinerary albeit a whistle stop visit. Hotels good and transport links very easy to use

29-Nov-2018

India

Service rating : Yes,employ tour drivers who speak English,Give customers the hotels and service they paid for,contact customers after holiday by telephone or e-mail and enquire if they were happy with the service.I was given a dump of a 3 star hotel in Calangute when I had paid for 4 or 5 star and after calling emergency number in India at great expense got someone who had no idea what to do,you are on your own and no help will be given from this Micky Mouse company who could not even get my name right on booking even though It was in black and white on e-mail.
Product : Did not receive what I paid for,spent 1 and a half hours running around Delhi with wrong driver.Missed out on a sightseeing stop on way to Jaipour because driver didn't know about it and also didn't know name of our hotel or agent.Disgrace

29-Nov-2018

TALLINN & HELSINKI CITY

Great timings on arrival / checkout, flight and ferry times. Good hotels -welll located for main sights etc.

29-Nov-2018

India

Service rating : They were very helpful but I have left detailed feedback re an aspect of the holiday that fell below expectations -sunhotels did not match up to Viva standards
Product : Viva experience great - sunhotels poor

29-Nov-2018

ROME

Very efficient service - document backup of booking very expedient. Very good service from booking agent and looking forward to hopefully the same standard of service while on holiday in Rome

20-Nov-2018

Europe & Africa

We had to book a holiday last minute as our river cruise with Riiera Travel was cancelled. Viva holidays saved the day!!!! Within 24 hours I had another holiday booked with 4 destinations, hotels and train travel. Excellent commutation and service throughout, was really impressed and will use again. Thank you

17-Nov-2018

VENICE & LAKE GARDA

straight forward and helpful

17-Nov-2018

MYSTERY

Evan was very very helpful, he listened and accommodated my needs .
Good job regards Dave Driver

16-Nov-2018

RIGA

Everything was as expected
The hotel was excellent and the flights were great
Very good value for monry

15-Nov-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : The service was very good. All the tickets were booked and ready in advance
Product : The experience was fine. I would spend 3 nights in Vienna as we felt we didn't have enough time there. The Prague Hotel was next to the Stapromen brewery which was noisy at night and far from the centre and the Vienna Hotel was more 3 star.

11-Nov-2018

ITALY CITY

3 good interesting and different Cities in Italy

11-Nov-2018

OSLO & BERGEN

Service rating : Every thing went off okay only downside was hotel in Oslo, good location but it is a tired hotel in need of some care
Product : Good places to visit, twin centre worked well train journey very good

10-Nov-2018

India

Lovely holiday will definitely return

10-Nov-2018

ITALY CITY

Service rating : Well planned by Viva. Good hotels, conveniently located. Easy to find from airports and railway stations. All transport worked well - apart from the horrendous check-in arrangements with BA at LGW (not the responsibility of Viva).
Product : Easy to book and good value for money.

09-Nov-2018

PRAGUE, VIENNA & BUDAPEST

Service rating : Main complaint was that I wasn't asked what type of room was required, was confusing getting the emails with the vouchers in drips and drabs.
Product : The trip was billed as two days in each city however once travel was accounted for you only really got one day in each. Really enjoyed the private transfers and the chamber concert in Vienna. The half day tour in Prague was a waste of time as the tour guide was rubbish and we seemed to stand around for most of the time as she talked to half the tour in German (even though we were told it would be and English tour) and not actually see anything of interest

09-Nov-2018

Far East

Service rating : Your agent//staff member worked diligently from the moment I gave him my requirements. He followed my departure date, arrival and transfer times to the latter....even selecting a hotel closest to my destination.
Great skill and attention to detail.
It made me wonder why the other agents I rang made such a meal of it and still could'nt get it right.
Product : Alread done i previous questionnaire..

09-Nov-2018

Europe & Africa

Service rating : All our connections/flights etc ran smoothly. The booking was organised well after several amendments. All tickets were sent efficiently and all queries answered fast.
Product : Turned out more expensive than first planned but we enjoyed the trip nevertheless.

09-Nov-2018

Europe & Africa

Service rating : Firstly I found the Viva Holidays staff in arranging the holiday to be very helpful and nothing was to much trouble for them.
The holiday was excellent value for money and all of the travel arrangements went like clockwork. The hotel accommodation was also very good, but the hotel in Prague (Hotel Angelica) did lack a few amenities but nevertheless was still very clean, comfortable was well situated and the staff were lovely.
Product : The Viva Holidays staff were very helpful when booking and nothing was too much trouble for them.
The holiday itself was excellent value for money, all the travel arrangements went like clockwork. The hotel accommodation was good, clean and were well situated.
The Angelica Hotel in Prague did lack a few facilities but was nevertheless very clean and comfortable and the staff in all the hotels were very helpful

09-Nov-2018

PRAGUE & KRAKOW

Very easy to deal with and were able to answer any requests/queries without problems

09-Nov-2018

VENICE

Booked a for a 4 day holiday and weekender suggested adding breakfast to the booking for a minimal cost. They also ensured that our return flight was late, to enable us make the most of the last day. Both Turned out to be very good ideas and we will definitely use weekender again

08-Nov-2018

India

Service rating : Excellent service. We really enjoyed our holiday, which was very good value. However, we found the last leg of our journey exhausting, travelling by car from Jaipur to Dehli, for our flight to Goa. We did wonder why when we could have got a flight from Jaipur to Goa! Also the pressurised sales stops should be avoided after sight seeing.
Product : On the whole, excellent value for money.

04-Nov-2018

BARCELONA SPA

I am happy with the service provided, which was professional and efficient, and speedy. I hope that I will enjoy my break as well, when I go.

31-Oct-2018

Europe & Africa

Service rating : Everything went smoothly, before I was a bit worried as I never heard this company, but everything turned out fine and price is very competitive, thanks Rose and Anthony and others, very efficient and helpful!
Product : The 3 cities are nice, a lots to see and beautiful!

30-Oct-2018

India

Service rating : I would highly recommend viva holidays, excellent service, from being met at the airport, to the efficient courteous driver and the very knowledgeable local guide at each destination. The holiday in india visiting several areas was very well organised throughout. When booking the holiday the rep was very helpful and gave valuable advise about the destinations I wanted to visit in india. I cannot fault any part of the trip, we were highly delighted with Viva, and would certainly book with them again.
Product : Excellent value for money, viva beat all other quotes and tailor made our trip into everything we wanted.

28-Oct-2018

INTOXICATING INDIA TOUR WITH POOL VILLA STAYS

Service rating : Quick response to the few queries I had.
Information arrived promptly. Probably could have had a timescale of information arriving (ie tickets) as I did get concerned at one stage.
Product : Fantastic holiday. Busy everyday - just what we wanted.
High level of customer service from every one and every where we went - hotels, hotel staff, guides, drivers,

28-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Viva service was first class
Product : The hotels were to far out and one of them was very basic.
The train journeys were very good but as a a party of four it would have been much better if we had seats together

27-Oct-2018

India

Service rating : Great hol from start to finish everything Veva sorted ie transfers trips were on bril
Product : Good value for money great place to visit

27-Oct-2018

India

Service rating : Definately buy from Viva again. From start to finish the whole process from booking the holiday to actually experience it was brilliant. Camilla who took the booking was very helpful and patient with me as I called her many times with some query's before we went
Our trip from start to finish went to schedule. we had our own driver and guides' throughout the weeks' tour. Arrangements were made from day to day as to when we would be picked up at our hotels . Never once were they late . They were so prompt. Hotels were all excellent, except the one in Goa,{ would have given 5 stars but for this }{Hotel Casa De Goa } which was OK. but was not up to the standards that our other three hotel were on the tour.Very noisy hotel with it being on a main road and dogs barking continually night and day. They lived with their owner to the side of the hotel Sometimes wakening us up at 4 or 5 o;clock in the morning.also while lying at the poolside.They did offer to move us to the other side of hotel but after speaking to other guests it would have been pointless as the noise travelled to every area of hotel. While saying all that the staff were very helpful and polite. Maybe Viva should take another look at this hotel and not book clients into it.I would not go back to the hotel if going back to Goa. Overall we had a wonderful experience and would use Viva again.
Product : Very good value for money., with the exception of one hotel.

27-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : We had a great holiday, everything went smoothly. Would definitely book with you again.

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Product : Excellent value for money.

26-Oct-2018

UBER-HIP BERLIN & AMSTERDAM BREAK

Service rating : The initial booking was fine, but I had to contact Viva 4 weeks before our holiday as I had not received the information required for our boarding passes. I was told that an email should have been sent , but this had obviously not been done.

The hotel in Berlin was very good, in a central location and as described.
The hotel in Amsterdam, however, was extremely disappointing and a good 20 minute tram ride out of the city, so we spent 60 euros in tram fares over the 2 days we were there. The view from our bedroom window was grim! And depressing. See photo attached! The “ Mediterranean restaurant” was little more than a pizza and burger bar, and expensive.
The redeeming features were the staff, all of whom were friendly and welcoming, but I would rate the Gatwick Travelodge a superior hotel. Secret Escapes pride themselves on choosing Luxury hotels, and there is no way that this fits that category.
Product : Very disappointed with the Corendon Hotel in Amsterdam. No way a “ luxury” hotel, or “ Uber hip”, and so far out of the city that we spent precious money on expensive tram fares. The staff were lovely but the hotel felt more like a down market Travelodge and the view from our bedroom could have been Crawley. The breakfast was good but the restaurant served pizzas, pasta and burgers, hardly the Mediterranean cuisine we were lead to expect.
The Berlin hotel was good and well placed.
Sadly I have lost my faith now in Secret Escapes choice of hotels.

25-Oct-2018

Europe & Africa

Patricia Crawford did all the booking --- to me it seemed to be well organised ---

I flew from Manchester with Sheila Boocock. We had no problems with the flight apart from it being late. We had asked you to book us a taxi from the airport to the hotel, but on arrival there was no taxi . As it was late and the airport was closing down we caught the last taxi in the rank -- and paid 20 euros. The following day we let you know what had happened . We are still waiting to be reimbursed the £48 which I paid ahead of the holiday -- Maureen Woolley

25-Oct-2018

INDIA'S MAGNIFICENT GOLDEN TRIANGLE WITH OPTIONAL BEACH STAY

We brought this holiday and really enjoyed the time away. There were a few little things that was not that happy with one being one of the hotels we were booked into was awful it was a dry hotel which we were not told about although not big drinkers do have the odd glass and they did not have any think we should have been warned about this.

25-Oct-2018

CITY-HOPPING TOUR TO BERLIN & PRAGUE WITH VIENNA & BUDAPEST OPTION PLUS XMAS MARKET DATES

Service rating : ..
Product : Everything about the tour was great, with just one area for improvement.
Ideally the hotels on this type or tour should be adjacent to either the railway station or the city centre, or both.
3 of the 4 hotels were not that close to either station or centre.

25-Oct-2018

India

Service rating : From start to finish everything ran smoothly.which made the holiday enjoyable.
Product : Absolutely brilliant we thoroughly enjoyed it

25-Oct-2018

Europe & Africa

Service rating : Yes would use again very helpful staff would recommend to friends
Product : L was given very good and helpful service

25-Oct-2018

Indian Ocean

Service rating : Efficient services
Informative
And helpful
Product : Brilliant holiday
Great food, people, location and helpful staff

25-Oct-2018

Egypt

Service rating : Could have done better
Product : Hotel booking was not good enough, they did not get my booking reference and I did booked 3 rooms for 5 aduld people they wants to provide me only 1 family room which acomodation only for 4 adult

25-Oct-2018

GERMAN CHRISTMAS MARKET

Really helpful service

16-Oct-2018

USA & Canada

Flight with Norwegian to JFK was very good. Hotels were excellent as was the Amtrak train from New York to Niagara.
Transfer from Niagara to Toronto didn't turn up! We couldn't contact company. The Concierge at The Sheraton on the Falls helped us by contacting them and were BRILLIANT! Transfer arrived 4 hours late. They said they always have trouble with Jonview Transfers! Flight home with Airtransat seats very uncomfortable and food awful.
Still rate whole holiday as 5* as most of it was fantastic! Thank you Viva Team!
Will definitely book with you again next year!

09-Oct-2018

PRAGUE, VIENNA & BUDAPEST

Service rating : The Holiday itself was good, but tried to charge me almost £300 for a name change when i didn't need so glad i didn't.
Product : The Holiday itself was really great and we had a fantastic time. The only bad thing about it was the second hotel we visited was't very nice at all, was dirty, noisy, the radiator was stuck on even though it was Hot outside while we where there. would never have booked it in a million years if i was sorting the holiday out myself as the reviews fir the hotel echo my own thoughts

08-Oct-2018

MILAN & LAKE GARDA ESCAPE

Service rating : I would certainly use this travel company again... the arrangements all worked like clockwork. In hindsight there are one or two arrangements that I would have made differently - the size of our hold bag, only 15kg between 2, we would have preferred 23kg as the suitcase weighs 3 kg, and the timing of the train between the two locations of our trip. These felt a bit rushed at the time in order to secure the booking. The staff were always helpful and obliging and responded to enquiries quickly. On the whole a very enjoyable trip...
Product : Excellent trip... plenty of time to explore both centres... will definitely go back to Lake Garda

08-Oct-2018

Europe & Africa

The hotel in Florence was centrally situated near the must see tourist destinations and of good quality. The breakfast was well stocked with eggs, bacon, cereal etc. I would have rated the experience 5 star. Unfortunately we had a problem when we arrived in Venice. There was a problem and we were located at a different hotel from our friend for the first night. Our room when we returned was lovely though with complementary Prosseco but our friends room although of good quality had no lift and required negotiating steep steps. The breakfast did not include any fresh eggs only omelettes out of a machine using powdered egg. Yuck!!! The breakfast was more to continental taste. Otherwise the holiday was enjoyable and our thanks to Viva for the effort in arranging the transfer by train too.

08-Oct-2018

BUDAPEST

First class made it so easy

07-Oct-2018

ITALY CITY

Service rating : Viva accommodated requests which I made for changed flights. airport transfers and additional information with great customer services.
Product : I just love anywhere Italian.

07-Oct-2018

BUDAPEST & SALZBURG BREAK

Service rating : Package was well put together with hotels convenient for cities they were in
Product : Good value for money hotels of good quality and conveniently placed

07-Oct-2018

Indian Ocean

Service rating : Excellent and efficient service and helped sort out our holiday exactly what we wanted and a good price. Very good communication and receiving all documents etc online. Everything went smoothly and no problems with anything g at all with our 2 centred holiday.
Product : Excellent holiday in paradise! Beautiful place and service was above and beyond.

06-Oct-2018

Europe & Africa

Service rating : Good service
Product : Value of money , we all had a very good time

06-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Well organised trip and provided an instant response to any queries. I was slightly apprehensive about having to undertake inter location transfers , but it all went well. The hotels were all good too, good budget hotel standard and with very good , helpful staff and service in all.
Product : Beautiful cities and a great experience.

06-Oct-2018

India

This was our first trip to India and we were blown away by the organisation and service via Viva Holidays. From being met at Delhi Airport to the guides at Delhi, Agra & Jaipur the service was first class. Must also mention our driver for the week, Mr Singh. He was incredibly helpful, polite and always aware of any anxiety that we may have had in certain areas.
High point obviously the Taj Mahal but the whole trip was wonderful.

06-Oct-2018

FAR EAST

Service rating : Easy to deal with. Very accessible. All documents delivered when promised. Would use again.
Product : Highly recommend going to Mauritius and Dubai.

06-Oct-2018

PRAGUE, VIENNA & BUDAPEST CITY

Service rating : Excellent, well thought through and worked without a hitch. Just what it said on the tin!
Product : Brilliant tour. Three nights each was perfect, lots to see and doing each city- and they were all different.

05-Oct-2018

LAKE GARDA & VENICE

Service rating : Great communication and support from team sorting out a problem with our boarding passes.
Holiday well thought out and had a great time. Balance just right.
Product : Everything went to plan.
Company responsive

05-Oct-2018

Europe & Africa

When you only have one and a half days in a city you need to have a hotel near the middle, as in Turin. We asked about 2. Hours each day getting to and from the hotels in Genoa and Milan. N fact in Genoa, it took us just over 3 hours to get from the airport to the hotel, because of the broken bridge. We discovered that the last bus back to the hotel in Genoa was at 10.00, so we had to walk for ages to get transport, arriving back at 12.30am
The buses or trams from town to hotel in Milan were very confusing and took ages.
Surely there are hotels in the centres, as in Turin

05-Oct-2018

Far East

Great flights good service good locations Singapore airlines were great

05-Oct-2018

MYSTERY

Good customer service

03-Oct-2018

PRAGUE

A very friendly and efficient service with no pressure to sell me more than I wanted. Thank you. Looking forward to our trip to Prague.

03-Oct-2018

ELEGANT ROME, FLORENCE & VENICE CITY-HOP

Service rating : Everything worked so well that we were pleasantly surprised how everything was in place. The hotels were in close proximity to the trains stations and they were very nice. The excursions were wonderful. All the vouchers: plane, hotel, excursions worked--not questions. All accepted us and were very helpful and friendly. The schedule was perfect. You had excursions to learn about each city and you had time to explore on your own. Thank you so much for a wonderful BD celebration for my spouse. We would go with you again and we will be recommending your services!!!
Product : I thought the price was well worth the entire trip. We did not have to do the work. You did it all for us. We got on the plane and found the hotels and train stations and enjoyed a well planned trip.

28-Sep-2018

Moscow & St Petersburg

Service rating : Excellent
Product : Really enjoyed holiday and everything went to plan

28-Sep-2018

Europe & Africa

Service rating : All the organisation went perfectly to give us a first class holiday
Product : First Class service from the team

27-Sep-2018

Europe & Africa

Service rating : Excellent service, transfers spot on time, Rail ticket esy to use, hotels great
Product : Grat hotels, transfers spot on time, loved the train to Venice

27-Sep-2018

NIAGARA FALLS & NEW YORK BREAK

Service rating : Had a fantastic time in both Countries which it had been longer. The only disappointment was the train going to New York, the buffet ran out of food and drink half way to New York and could not be replenished when we had a 45min stop at a station.
Product : Great break and good value. We upgraded to a view of the Falls which was spectacular and glad we did. Had a trip on the on and off boat to see the Statue of Liberty good value.

27-Sep-2018

ICELAND

Justin at Weekender Breaks organised our trip on the phone. He was clear, informative and very patient when dealing with my timing and decision making problems. Phone calls and emails were prompt and very courteous. Overall, a very good booking experience. Thank you.

27-Sep-2018

NIAGARA FALLS & NEW YORK BREAK

Not one of my most enjoyable trips
extensive flight delays meant we lost a whole day at Niagara which is what I was most interested in
hotel rooms at both places were disappointing
It was not clear when I booked the holiday how long the train journey would be
when I discovered this we booked a flight instead so more expense
I would not recommend this trip

26-Sep-2018

TALLINN & HELSINKI CITY

Good all round service. Any query was answered promptly.

26-Sep-2018

TALLINN & HELSINKI CITY

Service rating : Well planned good comes through out.
Product : Tallin is gorgeous and Helsinki sophistication

26-Sep-2018

Europe & Africa

Service rating : The booking of out holiday was easy, the staff at Viva were attentive and diligent ensuring that everything was correctly organised. Our flights were with Ryanair and that left a little to be desired, given a choice I would avoid them for future trips. Our hotel in Rome was excellent and the staff were superb. Our transfers were on time and both drivers were very pleasant. Our hotel in Amalfi was further away from the town than we had realised but there was a shuttle bus. The hotel was charming but a little basic and I wouldn't to have wanted to have spent any full days there largely because of the lack of facilities, having said that the staff were excellent
Product : Because their attention to detail was excellent

26-Sep-2018

PRAGUE, VIENNA & BUDAPEST CITY

The initial interaction by telephone was brilliant. They were so helpful in finding the flight times I requested , polite and efficient .

26-Sep-2018

ROMANTIC ITALY CITY-HOPPING BREAK WITH OPTIONAL EXCURSIONS

Service rating : Excellent communication and plenty of information about the holiday. Very good hotels in each location- close to amenities etc
Product : Excellent way to see three cities.

26-Sep-2018

AMSTERDAM & BRUGES BREAK

Service rating : Rather slow in sending out confirmation email - had to chase up. Had to phone a couple of times for clarification and request documentation that had not been received. I was dealt with politely and efficiently on contacting Viva Holidays.
Product : Arrangements went smoothly. However I felt the holiday was a bit whistle stop due to a lot of travelling involved in the itinerary. Hotel in Amsterdam was 25 minute tram journey from city centre which was not ideal in the short time we had there.

26-Sep-2018

ITALY CITY-HOPPING BREAK

Excellent service holiday sorted quickly and all vouchers and paperwork came through quickly too

26-Sep-2018

Europe & Africa

Service rating : Viva staff responded with a package that suited me. Well chosen and good value.
Product : Nice quiet hotel- it would have been hard for me to find.

26-Sep-2018

ITALY CITY

Service rating : I bought the package via Secret Escapes who are good to deal with.
Product : Turin and Genoa are well worth visiting - Milan is perhaps somewhere to see once.

26-Sep-2018

SUPER-COOL SCANDINAVIAN CITY-HOP TO COPENHAGEN, STOCKHOLM & OSLO

Service rating : would use again
Product : hotel rooms in Stockholm and Oslo were a little disappointing

26-Sep-2018

Indian Ocean

Service rating : From the moment I requested a quote to the confirmation I received a top class service.

I was recommended top choices and given great advice which added great value to my honeymoon.

I highlighted recommend viva holidays to any holiday makers who want peace of mind!
Product : The Maldives was an tranquil & peaceful, perfect for myself and my wife. It was a great choice for a honeymoon! We then moved onto the husky and bustle of Dubai to endulhe in fine dining and great shopping!

26-Sep-2018

Europe & Africa

Service rating : We enjoyed our two city break but Viva have not replied to my email saying that the taxi driver who was supposed to meet us at Berlin airport to take us to the hotel didn’t wait long enough for us to come through security and just left. When we contacted the office they said the driver wasn’t prepared to come back unless we paid him!!! This was totally unacceptable. The office contacted a nearby taxi driver and despite it being his day off took us to our hotel but of course we had to pay him. Viva should have responded to our email.
Product : Would have given five stars but again Viva did not respond to my email explaining how disappointed we were about the taxi service from Berlin airport to our hotel. We had to wait over an hour and there was nowhere to sit and this was not good for my 79 year old husband who had not long had a triple bypass.

26-Sep-2018

Indian Ocean

Service rating : good service overall although my transfers were arranged a bit too early as i was only 15 mins from the airport, so i had to contact them again to re-arrange for later pick up.reasonable price and good accommodation.
Product : easy to purchase once i had asked for certain conditions to be met.

26-Sep-2018

OSLO & BERGEN BREAK

Service rating : Poor, as mistakes were made by poor communication and inexperienced poor English speaking operatives that were difficult to deal with over the phone. Finally got the problem sorted but only after asking for the company’s complaints procedure. Continually fobbed off with poor emails by what seemed like template replies, until I asked for complaints procedure. All we wanted was to speak to an experienced and authoritative member of staff, which thankfully we eventually did and it was finally sorted by a couple of phone calls with a more senior operative who was excellent.
Product : It was ok but did most of the work ourselves for this holiday.

26-Sep-2018

USA

Service rating : The team are efficient, helpful and friendly. They sent me updates, reminders, city guides and great content around my trip! Thank you for helping make about stay special!
Product : Grey value for money and excellent service

26-Sep-2018

MOSCOW & ST PETERSBURG TOUR

Service rating : MY last holiday in Russia was excellent. The two hotels were well chosen and near to public transport. The two trips with Urban Adventures were very good, especially the tour of the underground in Moscow.
Product : Everything was very well organised. The tour of the underground in Moscow with Urban Adventures was particularly good with a first class guide.

26-Sep-2018

USA & Carribean

Had the best holiday ever! Extremely satisfied with my agent Catherine who helped me book the whole thing and was extremely patient! Pleasant experience throughout!

26-Sep-2018

MYSTERY CHRISTMAS MARKET

Very pleased with the service that I received from Weekender Breaks. This is the second time I have travelled with them and would book again

25-Sep-2018

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